We use the product for group policy management features.
What is our primary use case?
What is most valuable?
The product has valuable vulnerability management features. It addresses environmental problems related to user authentication protocols like NTLM and ELSA.
What needs improvement?
The product's technical support services could be better.
For how long have I used the solution?
We have been using SentinelOne Singularity Ranger AD for two years.
How are customer service and support?
The technical support services need improvement. It is complicated to open tickets.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Microsoft Defender before.
How was the initial setup?
The initial setup is easy. We refer to the documentation available on the portal to know about the process and administration. It has a huge community to share solutions in case we cannot find any information on a particular query.
What other advice do I have?
I rate SentinelOne Singularity Ranger AD a ten out of ten.

