ServiceNow Reviews and Pricing

Ashish Paikrao

Cloud Infrastructure Engineer at Pathlock

Sep 10, 2023

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Provides stable management of digital workflow with good scalability capabilities

Pros and Cons

"It allows us to filter the data, create graphs, and get detailed reports."

"The pricing structure could be more budget-friendly."

What is our primary use case?

We utilize it as a ticketing tool for the customer support team. It helps us manage digital workflow and possible incident alerts.

What is most valuable?

Many features are valuable. It allows us to filter the data, create graphs, and get detailed reports.

What needs improvement?

The pricing structure could be more budget-friendly.

For how long have I used the solution?

I have been using it for two years.

Buyer's Guide

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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It provides scalability.

How are customer service and support?

They provide good support for their customers.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

The deployment process was executed quickly and easily, including setup and repair testing. It was done in a few hours by our technical team. We implemented our real-time data analytics application into the system, ran a test and after it created alerts, we passed on the alert reports to the designated team for evaluation.