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GitHub CoPilot vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
GitHub CoPilot offers significant ROI with cost savings and productivity boosts, though perceptions vary by project and user.
Sentiment score
7.0
Organizations experience varied ROI from ServiceNow, often seeing efficiency gains and cost savings, but face adoption challenges.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
6.5
GitHub CoPilot support varies, with mixed user experiences; documentation and community assistance are often used over direct contact.
Sentiment score
7.1
ServiceNow excels in customer service responsiveness, but technical support quality varies, particularly with complex issues, prompting community reliance.
With a large user base, it covers a wide range of questions, from simple to complex, ensuring that answers are available.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
I rate the technical support of ServiceNow as a nine on a scale of one to ten.
 

Scalability Issues

Sentiment score
7.3
GitHub CoPilot is praised for high scalability, supporting hundreds of users, though sometimes faces performance issues under heavy traffic.
Sentiment score
7.4
ServiceNow excels in scalable cloud infrastructure, supporting smooth expansions across organizations by following best practices and upgrading hardware.
With an enterprise plan, there are no limitations, so scalability is not an issue.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.6
GitHub CoPilot is praised for functionality despite stability issues, with reliability improving and suggestions for proxy handling improvements.
Sentiment score
7.7
ServiceNow is highly stable with excellent uptime, strong support, and impressive reliability, though scalability issues occur with heavy customizations.
In most cases, it does not generate irrelevant code.
It is cloud-based, so it is highly scalable and performs well.
I rate the stability of ServiceNow as a nine on a scale of one to ten.
ServiceNow is already a stable tool.
 

Room For Improvement

GitHub CoPilot needs accuracy, integration, stability, and affordability, plus broader language support and improved user control for better engagement.
ServiceNow needs pricing, usability, and support enhancements, including better documentation, UI, integration, and global support for improvement.
There is excellent support across various code editors like JetBrains, VS Code, and NeoGen.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
The initial setup of ServiceNow was easy for me, and I can easily access the knowledge base, pass tickets to another team through internal notes, and each individual will get a personal email when a ticket is placed into their queue.
 

Setup Cost

GitHub Copilot offers free and paid versions with flexible pricing starting at $10, rated affordable by users.
ServiceNow's pricing is higher due to licensing complexity, requiring negotiation for better deals despite unlimited end-users being supported.
They recently made Copilot free to use up to a certain limit, which is a positive change.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
 

Valuable Features

GitHub CoPilot boosts productivity with code suggestions, auto-completion, and multi-language support, enhancing efficiency and rapid development.
ServiceNow enhances IT operations with flexible integration, customization, and modules, offering efficiency, automation, and seamless cloud-based upgrades.
Copilot is integrated into my environment, providing the context and the bigger picture of how the code is used throughout the project.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
 

Categories and Ranking

GitHub CoPilot
Ranking in Rapid Application Development Software
7th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
27
Ranking in other categories
AI Code Assistants (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
219
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2025, in the Rapid Application Development Software category, the mindshare of GitHub CoPilot is 5.6%, up from 1.6% compared to the previous year. The mindshare of ServiceNow is 10.9%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

TarunRevalla - PeerSpot reviewer
Saves time with context-aware code suggestions and seamless integration
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable suggestions where applicable. There is excellent support across various code editors like JetBrains, VS Code, and NeoGen. I also run many automations within GitHub. When an NPR is raised, it automatically provides suggestions, which is part of the enterprise edition without limitations. While I don't see immediate room for improvement, one suggestion is for Copilot to provide specific suggestions for certain lines of code instead of rewriting entire sections. If the tool could focus on specific lines where changes are suggested, it would save time and reduce server load.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Manufacturing Company
8%
Healthcare Company
8%
Educational Organization
26%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for GitHub CoPilot?
They recently made Copilot free to use up to a certain limit, which is a positive change. The pricing aligns with other AI agents like Chargebee and Anthropic Cloud. The ability to switch between m...
What needs improvement with GitHub CoPilot?
In terms of improvements for Copilot, I haven't considered much since it offers many useful interactions. It integrates well with GitHub repositories, tracks changes on PRs, and provides valuable s...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about GitHub CoPilot vs. ServiceNow and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.