ServiceNow can be used for service requests and change management.
General Manager - Consulting & AMS at a tech services company with 51-200 employees
Easy to use, good support, and simple configuration
Pros and Cons
- "ServiceNow is easy to use."
- "The solution could improve by being more stable."
What is our primary use case?
What is most valuable?
ServiceNow is easy to use.
For how long have I used the solution?
I have been using ServiceNow for approximately five years.
What do I think about the stability of the solution?
The solution could improve by being more stable.
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January 2026
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How are customer service and support?
The support of ServiceNow is good.
How was the initial setup?
The time it takes for the implementation depends on the customer requirements. Sometimes it will take longer. The out of the box configuration is easy and simple.
What about the implementation team?
We have five developers that do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
There is an annual subscription to use this solution.
What other advice do I have?
I would recommend this solution to others.
I rate ServiceNow a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: January 2026
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sharing their opinions.
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