ShoreTel Mobility puts desk phone features on all popular smartphones and tablets so your employees can stay in touch professionally no matter where they go. You can even find ShoreTel Mobility on the Apple Watch.
ZK Research
| Author info | Rating | Review Summary |
|---|---|---|
| Business Analyst at a healthcare company with 51-200 employees | 4.0 | I value ShoreTel's ability to maintain full functionality when I'm out of the office. It significantly helps my outside sales reps stay connected through simple transfers from customer service and our 800 number. |
| Manager, Global Technical Support Services at a marketing services firm with 1,001-5,000 employees | 4.0 | I find ShoreTel Mobility useful for remote work, accessing the directory, and dialing by extension. However, it lacks Mac support. Since I switched, I use a Counterpath solution on my Mac instead. |
| Recruiter with 1,001-5,000 employees | 4.5 | I've used this solution for over 5 years. I found its mobility and flexible voicemail delivery valuable. Setup was easy, deployment had no issues, and stability is excellent. Customer and technical support were also excellent. |
| Infrastructure Expert at a computer software company with 51-200 employees | 4.0 | The mobility solution makes us always available, which my sales team loves for closing deals anywhere. As IT, I find its effectiveness means I'm constantly contactable, wishing for old tech to get a day off. |
| CIO/CMO at a marketing services firm with 51-200 employees | 4.5 | I am extremely pleased with ShoreTel Sky. Its ease of use, flexibility, and reliability, combined with outstanding support, enabled our virtual work and seamless Salesforce integration. It's a vital part of our team. |
| Developer at a tech services company with 51-200 employees | 5.0 | I find the remote voicemail and call forwarding invaluable, enabling more fluid communication with customers and off-site workers. I've used this product for over a year. |
| Staffing Manager with 51-200 employees | 5.0 | ShoreTel has been a solid investment for years, with its call tracking features effectively helping my sales team target new areas and grow our business. Customer service is responsive, and we've experienced no deployment or stability issues. |
When users are out of the office they can maintain full ShoreTel functionality.
It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.
5+ years
ShoreTel Mobility is good for remote users, I use the client myself and is very useful when I am out of the office. I did recently switch over to a Mac and the mobility client doesn't work with the Mac. I did download the solution from Counterpath and it works great.
Being able to access the employee directory and to dial by extension is great.
Mac Support
2 Years
No
No
Once you get all the Setup info. IP Address, Server etc. it was straight forward.
Mobility and the flexibility of voicemail delivery.
Creating easier access across multiple sites.
5 years+
No issues.
Rarely have issues.
Excellent customer service.
Technical Support:Excellent technical support.
Yes! Easy set up!
In-House
The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).
2 years
Ease of use, setup and mobility
It has made us a lot more flexible when it comes to work space, expandability and more.
ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce. I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.
Since 2012
No
No
No
10 out of 10
Technical Support:10 out of 10
Yes we tried a number of premise based and cloud based solutions
Very simple and fast
In house
Remote Access to voicemail and call forwarding have been invaluable.
Allows more fluid communication between customers and off-site/remote workers.
We have been using this product for over a year.
Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.
Sales targets locations not being called - getting us in areas we're not in yet or not enough.
Several years
ShoreTel works great - no issues at all
None
None
They are quick to respond - Customer Service is always available when needed.
N/A
Vendor team - they did a great job explaining all the ins and outs of the system.
I'd say the return on investment has been pretty solid. The traceability is a business grower for us.
![ShoreTel Mobility [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_100/bxx49lfjlyc3gxbi9a93tfevxmrz.jpg?_a=BACAGSGT)
![Cisco UCM vs ShoreTel Mobility [EOL] Logo](https://images.peerspot.com/image/upload/c_scale,dpr_3.0,f_auto,q_100,w_30/0dra2w8zbx5vrvwmhkdswx9l90ys.jpg?_a=BACAGSGT){kind=small}