What is our primary use case?
We have day-in and day-out data coming from our various heterogeneous source systems. We read from that and we load data into our target tables, or rather data lake and data warehouse that is built into Snowflake. We can even translate and delete items. Apart from that, we use the tasks and schedule jobs within Snowflake. Once the data is generated into the final data material, we share it with the client for their review.
What is most valuable?
Time travel is one feature that really helps us out. If there is some data discrepancy or something wrong that happens with the table, at any point, we can get that data back and time travel via fail-safe features. They're really good.
The feasibility to increase horizontal or vertical scaling is great. It really helps a developer at an enterprise level. If you're considering scaling, it won't take much time.
We can create cloning via Snowflake. There's a lot of time savings.
The initial setup is simple.
What needs improvement?
The solution could use a little bit more UI. Something was in process, however, it's not yet deployed or in the version that I'm using it is not deployed. If we have to use any table or any schema in other DB features, the prompt comes over after a dot. Whenever we are using it it would really help if it looked better.
If you're running a procedure, it just gives a standard error instead of the exact error captured. If you have to look at it, you need to go into the history to look into which query failed, and we need to figure it out. Instead, if the error, whatever it is, is instead displayed in the history, showing the point of failure, it would be more visible. It would save some time for all the people who are using it.
There are some reporting analytics that we can use. I'm aware of those. However, if there was more reporting, we'd appreciate that. We'd like for it to become a complete one-stop-shop solution.
We'd like to have some automation around small tasks, especially around scheduling.
For how long have I used the solution?
I've been working on the solution for two years.
What do I think about the stability of the solution?
In the past three years, I have faced instability. In just one or two instances, I would say when we were running the queries, it was not fetching any result and the error was not proper. That said, that happened in just one or two instances, in the lower environments. Otherwise, the product is very stable.
What do I think about the scalability of the solution?
The solution is quite scalable both horizontally and vertically. It's an easy job. We just need to resize it.
Within our module, there are around eight to ten people who are working on Snowflake. In a full project, if I'm looking at the holistic picture, there are around 30 to 40 people who are using Snowflake.
How are customer service and support?
We've reached out to technical support in the past. In some cases, we were not even able to fetch the data. Or, a couple of times, in the time traveler, the pay phase time was expired and we had to retrieve that data. When that happened, we had to reach out to Snowflake support. In the first instance, they said there was downtime at that server, which we were not informed about. Since it was in the lower environment, it didn't cause an issue.
Overall, the technical support was really good. They were on it. They helped as much as they could. For a few things they needed some approvals, and they took that. They got back to us in even less time than was required by the SLA.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We are also working with Teradata.
The main difference is that Snowflake is on a cloud server and Teradata is still a legacy system. Teradata was one of our source systems. We were loading it into Snowflake. With Teradata, when you create primary care, something constrains the way you want to do it so that you do not put an additional effort into your ETL. That changes when it comes to Snowflake. If you're clustering something on a case, obviously you end up paying the extra cost. That is one basic and main difference that we saw.
That said, you can process a huge amount of data in Snowflake. This becomes a challenge in Teradata. When we were reading the data, we had to load that data into Snowflake. When we were trying to read that data, we had to obviously divide it into chunks and then load it into Snowflake. Loading into Snowflake was like a cakewalk. Everything is moving into the cloud now. Legacy systems like Teradata just can't handle the amount of data required.
I've worked on many of the legacy systems like Oracle, DB2, et cetera. Migration from one environment to a higher environment was a huge thing. The DVS used to take two or three days sometimes depending on how many tables or what the objects are and what they had to create. Now, with the cloning feature that we have, the idle time for the developers, or even the people who are looking at the data, the analysts, and everyone, is reduced to none. We just clone it, we load the data and the data is available without any hindrances.
How was the initial setup?
The solution is straightforward.
My Azure ID was created by the DBA. As soon as I had to log in, my user role was set up. To log in to the interface hardly took me more than two or three minutes. Compared to our Data Bricks, it was pretty simple. It's hassle-free.
The maintenance of the DBs and the production services are normally taken care of by the team itself who's handling the production support. However, just in case, if there is something, if a huge mishap happens, which we cannot recover, or we would need Snowflake customer support help, that is when the help is taken. Otherwise, the team handles everything in-house.
The majority of the cases that we have seen are some queries stuck somewhere and out of the blue. In the case of some source data, it decides to send you a huge amount of data on a particular day. While we have seen some mishaps, a regular case requires our developers to deal with it.
What about the implementation team?
We handled the initial setup in-house.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair for all the features that Snowflake is providing. The way Snowflake has emerged in the past few years is impressive. It was just a beginner in the space, and it has become a leader in the market. For all the features it provides at a basic cost, it is impressive.
There are no extra costs involved unless you need to scale and grow and need more in terms of size. When we started, a medium-size was sufficient. We'd since needed more.
The solution allows us to suspend our warehouse as well if we would like.
That said, even if you're paying a little more cost for the data safety that you have, you will ensure that there is no data loss that will happen. It's very impressive.
What other advice do I have?
My past company was a Snowflake customer. This current company is not, however, it may be on the verge of it.
I'm using the latest version of the solution. We switched clouds at some point. I was using it on AWS, and now it is on Azure.
I'd recommend the solution to others. I would rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.