Softline eCommerce Solution pros and cons

Name: Softline eCommerce Solution
Brand: Softline
Rating: 4.2 (7 reviews)

Vendor: Softline

4.2 out of 5

7 reviews
100% willing to recommend

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Pros & Cons summary

Softline eCommerce Solution supports local payment methods, enhancing customer experiences in regions like Russia and the Czech Republic. Adoption across countries like Poland and Slovakia increases sales. Local support ensures a seamless experience, while customizable shopping carts offer flexibility. Quick responses from Allsoft managers improve support quality. Opportunities exist in project preparation, unified systems, and scalability. Advanced sales analytics are available as paid services, with room for enhanced client training processes post-onboarding.

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Prominent pros & cons

PROS

Softline eCommerce provides local support for payment methods, offering solutions like online banking in Russia and wire transfers in the Czech Republic, ensuring a familiar experience for customers.

It is being adopted in multiple countries, including Poland, Czech Republic, Slovakia, and the Balkans, which has contributed to increased sales in these regions.

The platform aids in creating a localized purchasing experience for users from various countries by aligning with local practices and offering reliable customer support.

Softline eCommerce allows for customization of shopping carts and additional features, such as customized emails and cart design, demonstrating its flexibility and responsiveness to customer needs.

The team at Softline is noted for their prompt communication and the ability to quickly adapt features like widgets for clients, resulting in efficient implementations and customer satisfaction.

CONS

Softline needs to improve the preparation and information gathering for projects to eliminate issues during implementation.

They should provide more training or a more scripted onboarding process for clients.

Unification of systems could be beneficial, involving backend systems, databases, and reporting.

Scalability is average, with limitations such as the lack of worldwide solutions and self-service options.

The need for advanced sales analytics should be addressed, as it currently requires payment.

Softline eCommerce Solution Pros review quotes

reviewer1459776

Senior eCommerce Specialist | Checkout & Payments at a computer software company with 1,001-5,000 employees

Nov 24, 2020

The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing.

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Andre Munhoz Pinto

Digital Marketing Country Manager, Brazil at Avast Software

Dec 1, 2020

We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales.

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Reviewer94665

Senior eCommerce Platform Specialist at a computer software company with 1,001-5,000 employees

Dec 6, 2020

We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team.

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Reviewer12750

Head of eCommerce at a tech services company with 1,001-5,000 employees

Dec 15, 2020

We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients.

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Yuri Marunyak

Head of ABBYY Online Sales at ABBYY Russia

Feb 4, 2021

I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions.

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Anna Polozova

Head of Channel & Operations Department at a tech vendor with 1,001-5,000 employees

Mar 17, 2021

The technology is very simple to use.

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it_user1614540

Product Manager at a tech vendor with 11-50 employees

Oct 26, 2021

What we really appreciated is that they basically tailored their widget for us. They showed us their possibilities. They had some kind of widget, and we just asked them if it is possible to change the design, and they basically really tailored the design to our needs. That was great. Their team was very nice, and we really appreciated that they were prompt with any replies and any feedback. For example, we ran an AB test, and we saw that something could be changed. They fixed it in a couple of days, and we could go ahead without waiting. That was really amazing.

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Softline eCommerce Solution Cons review quotes

reviewer1459776

Senior eCommerce Specialist | Checkout & Payments at a computer software company with 1,001-5,000 employees

Nov 24, 2020

There is also room for improvement in the preparation they do for projects, their 'homework.' They need to be better at gathering as much information as possible regarding the project before the start, so we can eliminate troubles during the implementation and later stages.

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Andre Munhoz Pinto

Digital Marketing Country Manager, Brazil at Avast Software

Dec 1, 2020

They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service.

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Reviewer94665

Senior eCommerce Platform Specialist at a computer software company with 1,001-5,000 employees

Dec 6, 2020

Some unification of their systems could be beneficial, e.g., having some default complex systems that could serve other systems and databases systems. This improvement is connected with their technical part, like backend systems, databases, and reporting, because there are some items that could be improved in their technical part.

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Buyer's Guide

Softline eCommerce Solution

January 2026

Free Report: Softline eCommerce Solution Reviews and More

Learn what your peers think about Softline eCommerce Solution. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

DOWNLOAD NOW

881,114 professionals have used our research since 2012.

Reviewer12750

Head of eCommerce at a tech services company with 1,001-5,000 employees

Dec 15, 2020

We get support from them to implement different scenarios. Some technical things that our sales operations team work on should be done a bit faster as well as the analytical part.

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Yuri Marunyak

Head of ABBYY Online Sales at ABBYY Russia

Feb 4, 2021

I would like to get an advanced level of sales analytics for free. However, it is provided only for money.

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Anna Polozova

Head of Channel & Operations Department at a tech vendor with 1,001-5,000 employees

Mar 17, 2021

The work done by the legal team is an area that can be improved.

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it_user1614540

Product Manager at a tech vendor with 11-50 employees

Oct 26, 2021

Our previous partner had a really good admin panel. We could apply some settings on our own without any additional help from our partner. For example, we could change the design, settings, and the fields that show up on the widget, whereas with Softline, we cannot do that. Everything is on their end. It would be good if they provide some tools in the admin panel to make some minor changes. They should also allow us to customize the widget, at least the color. In this aspect, we are currently limited. We cannot really change the design, and the widget is just the way it was developed. The admin panel is also a bit confusing. Our previous partner had a really intuitive and user-friendly admin panel. We could easily find everything. Softline's admin panel is a bit complicated. So, it took us time. I think they plan to improve it, and they might apply some changes in the future.

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