SolarWinds DameWare Mini Remote Control is a versatile tool celebrated for enhancing IT support and system maintenance across distances. Users value its seamless remote access, easy setup, and robust security features. It supports a broad spectrum of devices, streamlining operations, and promoting efficient collaboration. Moreover, its capacity for expedited task completion and improved data insights notably advances organizational efficiency and decision-making, making it a cornerstone for IT infrastructure management and support.
| Product | Mindshare (%) |
|---|---|
| SolarWinds DameWare Mini Remote Control | 0.5% |
| TeamViewer | 8.2% |
| Microsoft Remote Desktop Services | 6.7% |
| Other | 84.6% |
| Author info | Rating | Review Summary |
|---|---|---|
| Healthcare Informatics Consultant at Dammam University | 5.0 | I've used SolarWinds DameWare Mini Remote Control for about five years; it's stable, scalable, easy to use and configure, with great Windows compatibility, though broader OS support would help. I’d rate it a 10. |
We are in a transition phase right now. We are still using SolarWinds Help Desk, but we are transitioning to ManageEngine ServiceDesk Plus.
We have SolarWinds DameWare Mini Remote Control product, which is remote desktop software.
We are an implementer. I deploy the software and also use it for help desk purposes, accessing end-user desktop to provide support.
The software offers compatibility with different versions of Microsoft Windows, ease of use, and features such as file transfer and other capabilities.
Screenshot functionality is supported, and it has built-in chat functionality which we use occasionally.
The product is seamless, easy to use, easy to implement and configure. We did not require any support whatsoever.
It is affordable and allows simultaneous connections, which is beneficial for technical support.
I'm not sure, but compatibility with other operating systems such as Mac and Linux would be advantageous. I haven't used it with these systems and don't think it's available.
It might be available but I'm not aware of it, but that's the only improvement I might look forward to.
About five years.
The solution is very stable.
It is scalable. We have around 3,000 machines and about 35 technicians, and we are using it without issues.
We never required support. The only support that we require is just to install the license key and handle renewal.
Negative
Since we are moving to ServiceDesk Plus as an ITSM product, we will be using their own proprietary remote desktop, but we have not compared it yet.
The product is seamless, easy to use, easy to implement and configure. We did not require any support whatsoever.
On a scale of 1-10, I would rate SolarWinds DameWare Mini Remote Control a 10.
