Sophos Firewall Reviews

We generally deploy this solution for our clients for its basic functionality; our clients generally don't have sophisticated requirements. The solution is used for the firewall rules and the VPN rules, as well as the WAF functionality. We are silver resellers of this product and I'm head of the software department. 

The most useful aspect of the solution is the concept of integrated security which is why I use and recommended this firewall to clients. However, given that we never use endpoint protection, there is less incentive for us to continue using it. Initially it provided a specificity which enabled one kind of endpoint protection managed through the appliance together with the WIFI integrated within the firewall, managing all basic security aspects for TPD. However, because the endpoint protection is not that good and there are problems with malware and we can't prioritize facility management over security of the finances, we can't continue to work this way.

I think the management console could be improved. I also find the partner portal difficult to work with because it never functions correctly and it's exhausting to deal with. They should also improve the failover management and the reliability of failover, and there are sometimes issues with the WAF functionality, whereby a number of applications can't be used correctly. Finally, I think the support could be improved because when you open a ticket, there's a long wait time for a response. 

I've been using this solution for three years. 

The stability is quite good there are no major vulnerabilities. 

The technical support is a real weakness but that seems to always be the case. Sophos has improved over the last couple of years. It's better than before but it's still not good.  

I find the solution too expensive, to be honest. It's one of the reasons I'm looking for an alternative. It's overpriced for what they offer.  When you buy a commercial appliance, the only thing you really need is good support, and they don't provide that, so the cost for hardware and software is too expensive. If the support was responsive, I'd be happy to pay. Now I'd prefer to acquire my own hardware and install pfSense and spend the money helping technicians and engineers gain good skills and improve our own support. We'd have the same level of protection at a lower cost. 

I rate this solution a seven out of 10. 

We manage other companies' IT infrastructure and some of them use this network solution.

The most valuable feature I have found to be the reporting function.

Some of the firewall rules are complicated for us to understand, they should be simplified.

I have been using this solution for approximately five years.

We have used many different versions. In some of the older versions, the refreshing time took approximately 20 min which is too long, and in other versions, we experienced other stability issues.

The solution is scalable. We have approximately 25 clients using this solution.

The technical support was very good before. However, now it is very difficult for us to reach them. There are crucial times when we need to speak to support but they take up to three hours to resolve or to address the issue. Sometimes it takes them 45 minutes to answer the call. When you are with a client you cannot wait this long. 

The technical support needs to improve their response time in answering the calls and finding a solution.

The installation is easy. However, configuring the permissions or rules in the new version is difficult and in the older version, it was simple.

The price of the solution is reasonable when comparing it to other solutions.

I would recommend this solution to others.

I rate Sophos XG a seven out of ten.

We use it for the protection of our network. We also have a product from Sophos for ransomware protection using which we are able to protect our network from ransomware. All of our solutions are from Sophos, and we have everything integrated. 

We can define which systems can be accessed from outside of our company. We can define the connection rules for inside and outside of the company. It is easy to implement or modify rules.

It is very easy to use. You can configure and monitor everything from one unique dashboard. It is also easy to install.

Its price should be improved. It should be cheaper. 

In terms of features, I am happy, and I don't need more features. The firewall is perfect, but the antivirus could be better. It would be useful if the antivirus was less heavy and had better performance.

I have been using this solution for two years.

It is stable. We receive the updates online. They provide the updates at a good frequency. 

It is scalable to a limit. If the size of the network grows, you will have to buy new equipment. If you need just a few more connections, you will able to work with the existing system.

Currently, we have 16 users who are using it. We don't have any plans to increase its usage because our company is in liquidation. If the government decides, we can have more projects, but, as of now, we are in liquidation. We are keeping things working for now, and we plan to keep using this solution, but there are no investments.

We have support from the supplier of our firewall, and if needed, we also get support from the people who develop our software.

It is easy to install. Our company is at three locations. It takes two days to install it at all locations. It takes one day for one location and another day for the other two locations.

For the first installation, we took the help of the supplier. Since then, we do it ourselves. We don't have teams attached directly to the system. We have two or three IT guys who work with this system, but we can have support from the maintenance team.

Currently, we have a contract for three years. It would be good if its price is reduced before we renew the contract. We will buy the equipment if it is cheaper.

I'm happy with what I am getting. I haven't faced any problems. Everything is integrated, and it is easy to install and easy to control. 

I would rate Sophos XG a nine out of ten. I am very satisfied with this solution.

The solution is very easy to use. It's easy to navigate. 

I like that I can create new rules and policies quite easily.

The solution works quite well overall.

The solution is easy to set up and configure.

Technical support has been very good.

The solution is scalable.

The product so far has been quite stable.

We are in the movie industry. We're a movie distribution company. Currently, we are affected badly by corona, since March of 2020. We are working from home, however, this solution is for on-premises tasks.

The pricing can be high unless you choose a longer contract.

We've been using the solution for about two years. 

We have no complaints in regards to the stability. It doesn't crash or freeze. There are no bugs or glitches. It's good. We find it to be reliable in terms of performance.

The scalability potential is very good. If a company needs to expand it, it can do so with ease.

We have 100 users on the solution.

We have 24/7 help if we need it. The technical support on offer is quite helpful. The offices are also in Mumbai, and that makes it very easy to connect with them and get help when we need it.

Previous to Sophos, we worked with Cyberoam. We switched due to the fact that Sophos took over Cyberoam and the Cyberoam model we had was outdated. Therefore, we were upgraded in Sophos.

The initial setup is quite easy. it's not overly complex. The configuration process is also very simple.

We have a team within our organization that can handle any maintenance that is required.

The pricing is not an issue. We pay almost it's $40,000 per year. Longer contracts offer better pricing. I'm taking a renewal with a four-year core contract.

I'd recommend the solution to other users and companies. Sophos has been great so far.

I'd rate the solution at an eight out of ten. It loses some marks due to the fact that I have had some technical issues with it. I also don't use it that much and wouldn't consider myself a Sophos expert. I need to spend more time with it.

Most of the clients use it for web filtering, application control, SSL inspection, and VPN. We have on-premise and cloud or virtual environment deployments. On the cloud, Sophos XG is on Azure or OVH.

The most valuable is the synchronized security between Sophos XG and Sophos endpoint because it provides a lot of visibility about unknown applications. The endpoint shares the information of unknown applications, and you can learn about those applications and create policies to allow or block those applications.

Everything is working as expected at this moment, but the anti-spam solution in Sophos XG needs to be improved. It needs more granular features and more stability. The anti-spam solution currently doesn't have many features, and we would like to have more features. At this moment, there is no expression filter for anti-spam. We need something to be able to filter subjects or attachments in emails based on the keyword. Sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. The only solution for this issue is to restart the appliance.

Their support should be improved. It takes a long time to escalate a support case from level one to level two.

I have been using Sophos XG for six years.

It is stable, but sometimes, there is an issue with anti-spam, and Sophos XG suddenly stops processing incoming or outgoing emails. This is the only issue that I have with the anti-spam solution on Sophos XG.

It is scalable. Most of our clients are small enterprises. We also have some medium enterprises.

Their support should be improved. When we open a support case on their support portal, it first goes to their tier-one support. When an issue is complex, it takes a long time to escalate a support case to a level-two engineer, which is frustrating. Their response time is slow.

Its deployment and setup are very easy. It is not at all complex to set up. The deployment duration varies. It can take around three days for a deployment with anti-spam, application control, IPS, and VPN with filtering.

For its deployment and maintenance, usually, there are two of us, but sometimes, there is just one person.

Most of the customers here evaluate FortiGate against Sophos XG. Some of them also evaluate WatchGuard Firebox. In the past, FortiGate had the advantage of having an SD-WAN solution, but now Sophos also has an SD-WAN solution with a graphical user interface.

Sophos XG is very easy to follow and easy to configure, which is something very valuable for me and our customers. It is also very easy to use a site-to-site VPN with certificates, which is another pro. SD-RED devices are one more advantage that Sophos has over other vendors. These devices are very useful for those customers who don't have IT personnel in branch offices. With SD-RED devices, they can connect to the central site. The connection is automatically established with Sophos XG on the site. There is no need to have an IT person on the site.

I would recommend this solution because it is really easy to implement. Sophos XG is very focused on cybersecurity. Its ability to synchronize information with Sophos endpoint is a very good feature when you are concerned about security. Other vendors or firewalls are more focused on establishing the connection and policies.

I would rate Sophos XG an eight out of ten. It is very good, but it could be better.

It is a firewall. It is used in my defense line. It provides defense and a form of security for my internal network.

IPS and advanced threat protection (ATP) are the most valuable features. I am able to segment my network traffic and block incoming connections. It is also easy to use.

I would like to have better SSL decryption and HTTPS decryption. There should be filtering of SSL and HTTPS traffic.

Sophos XG consumes a lot of endpoint resources. It consumes a lot of RAM and CPU resources, and they should look into this.

I have been using this solution for two years.

It is stable.

Its scalability is fine. We have about 40 users. We don't have any plan to increase its usage at the moment. However, it depends on recruitments and other things. If required, my company would change my box to a bigger one for better processing speed.

Their technical support is okay. Sometimes, during the webinars, when I have some questions, they respond to them, but sometimes, I don't get any response.

I have worked with Check Point before. Check Point is very expensive. At this time, we are not thinking of switching to another solution. If we were switching, Cisco Firepower would have been an option, but my colleagues, who have good experience with such solutions, would prefer to stay with Sophos XG. Cisco Firepower is a little bit complicated to use. It is also expensive. Cisco and Check Point have different boxes for different things, whereas Sophos brings everything into one box.

It was straightforward.

Its price is fair. It is cheaper and way better than others.

I like this solution. I would rate Sophos XG an eight out of ten.

We are using Sophos XG for remote two-factor authentication. We manage the web and application access, as well as the traffic. We also used it for remote, site-to-site VPNs.

The most valuable feature is the remote VPN.

The multifactor authentication is helpful because whenever the user wants to connect to the firewall, they have to use the authenticator before they can access it.

The LAN traffic management features such as implicit denial are very good.

Technical support can be slow to respond, which is something that should be improved.

In the future, I would like to see the addition of artificial intelligence for identifying and controlling traffic.

We have been using Sophos XG for the past year.

This is a reliable solution.

This product is scalable. We have approximately 400 users, spread across different departments. As our production increases and we onboard more users, we will extend the use of Sophos XG.

The technical support team is good but sometimes, there is a large delay in answering the phones.

The initial setup is straightforward.

We had assistance from the vendor during the onboarding process when the system was being set up. They spotted a lot of things during the implementation, which helped.

We get a return on this investment because the inbuilt two-factor authentication means that we don't need to purchase a third-party tool for this security feature.

The price is good and licensing fees are billed on a yearly basis.

We evaluated Cisco Firepower but we found that Sophos XG was more efficient in terms of cost. As such, we implemented XG.

This is a product that I can recommend for organizations with a medium-level or large-level infrastructure.

I would rate this solution a nine out of ten.

We primarily use the solution for security and protection.

The solution seems to be very easy to use.

The administration is pretty simple.

The solution is easy to deploy.

We've found the solution to be quite stable.

My understanding is that the solution is scalable.

Cyberoam was extremely hard to develop. If this solution makes that process easier, we will be happy.

The solution should be lowered. It would help entice more clients. We'd like to pay a lower price.

We're concerned about the safety of our devices. We are worried if someone manages to hack the firewall, that they will be able to get past other protections and perhaps onto devices. We'd like Sophos to remain vigilant in its protective capabilities and to continuously update its solution to expand its security offering in order to better protect its customers.

It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.

There should be some trial on offer that allows users to try out the solution and learn it before implementing it.

I've only been working with the solution for about one month or so. It hasn't been that long just yet.

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance it offers.

The solution is scalable. If a company needs to expand it, it shouldn't have any issues doing so.

We have about 200 people using it in our company.

I have not used technical support just yet. If some issue comes through in the future, I will reach out. However, as of now, I can't speak to their level of responsiveness or their knowledgeability.

I used to use Cyberoam. However, this particular solution was acquired by Sophos, and therefore, now the company I work for uses Sophos. It's pretty much the same product.

The product is pretty easy to deploy. We use a gateway from our partner, and not with Sophos.

The solution is a bit costly. It would be ideal if it was less expensive for its user base.

We pay a yearly licensing fee. We do not pay monthly.

I'm a customer and an end-users. I do not have a business relationship with Sophos.

I'm not sure which version of the solution we're using. It might be version 65 or something like that.

We do not use the cloud version. It's for device management, and therefore it's on-premises.

Currently, I would rate the solution at a seven out of ten. I haven't used it for very long, and can't fully evaluate it; I must learn more about the offering and what it can do first.

We use this solution as a firewall for everyone to connect to the internet.

We protect ourself and we use it as a VPN to connect to the internal network. 

It is improved significantly. 

It is simple to use.

The interface should be changed. It should be more user-friendly.

They should also update the policies and statistics because Fortinet is better, but Sophos could grow.

In the next release, I would like to see improvements to simplify the interface and more policy deployments.

It was Cyberoam and we upgraded to Sophos XG. We have been using Cyberoam for more than 10 years and more than one year with Sophos XG.

We were on version 17 and have just upgraded to version 18.

It's stable. We have no problem at all with stability or with Sophos XG.

Its high availability is fine, it's good. It's scalable as well.

 We have approximately 500  employees using this solution.

We will continue and increase our usage of this product.

We had one issue with Cyberoam, but it was upgraded with Sophos. They helped us, but it takes a bit of time to resolve it but it's fine. 

We also use Fortinet FortiGate for large locations. The Fortinet usage is completely different than Sophos. Sophos is simple, but I prefer Fortinet.

It's easy to install. 

It takes the team one hour to launch it.

We have a team of 15 people to deploy and maintain this solution.

We completed the installation ourselves.

We purchased the technical appliances for on-premises.

We have our license for three years.

Yes. Fortinet. However the price is much better to Fortinet.

I would recommend Sophos XG to others, but it would depend on their capacity.

I would rate Sophos XG a seven out of ten.

We are an IT solution company and we provide network security. This solution is used for securing your network.

The solution has very good security features, is easy to use for administrators and users, and has informative reports.

I would like to see in future releases a tool to scan for malicious packets and give the location of where they are coming from. Nowadays all over the world is suffering from ransomware threats. If they could map where those packets are coming from and make the packet monitoring more efficient it will be helpful to prevent more of these kinds of threats.

I have been using the solution for approximately five years.

The solution has been highly stable.

We have used SonicWall and Fortinet in the past.

The installation is very easy for anyone. The configuration is straightforward, all the information is available through a quick Google search.

The price can be a bit steep but for the number of features, it is worth it. Additionally, the enterprise version of this solution is priced well for all the features that you receive.

If you are thinking about implementing Fortinet, SonicWall, or any other product you will pay extra for additional security features and might need to purchase additional licenses. If they just spend a little more on this solution they will get the extra features for the same amount.

This solution has security features that in other solution you have to purchase them as add-ons, such as malware and email filters. Comparing this solution overall to competitors it is by far the best.

I rate Sophos XG an eight out of ten.