Sophos Firewall Reviews

We primarily use the solution for security and protection.

The solution seems to be very easy to use.

The administration is pretty simple.

The solution is easy to deploy.

We've found the solution to be quite stable.

My understanding is that the solution is scalable.

Cyberoam was extremely hard to develop. If this solution makes that process easier, we will be happy.

The solution should be lowered. It would help entice more clients. We'd like to pay a lower price.

We're concerned about the safety of our devices. We are worried if someone manages to hack the firewall, that they will be able to get past other protections and perhaps onto devices. We'd like Sophos to remain vigilant in its protective capabilities and to continuously update its solution to expand its security offering in order to better protect its customers.

It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.

There should be some trial on offer that allows users to try out the solution and learn it before implementing it.

I've only been working with the solution for about one month or so. It hasn't been that long just yet.

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance it offers.

The solution is scalable. If a company needs to expand it, it shouldn't have any issues doing so.

We have about 200 people using it in our company.

I have not used technical support just yet. If some issue comes through in the future, I will reach out. However, as of now, I can't speak to their level of responsiveness or their knowledgeability.

I used to use Cyberoam. However, this particular solution was acquired by Sophos, and therefore, now the company I work for uses Sophos. It's pretty much the same product.

The product is pretty easy to deploy. We use a gateway from our partner, and not with Sophos.

The solution is a bit costly. It would be ideal if it was less expensive for its user base.

We pay a yearly licensing fee. We do not pay monthly.

I'm a customer and an end-users. I do not have a business relationship with Sophos.

I'm not sure which version of the solution we're using. It might be version 65 or something like that.

We do not use the cloud version. It's for device management, and therefore it's on-premises.

Currently, I would rate the solution at a seven out of ten. I haven't used it for very long, and can't fully evaluate it; I must learn more about the offering and what it can do first.

We use this solution as a firewall for everyone to connect to the internet.

We protect ourself and we use it as a VPN to connect to the internal network. 

It is improved significantly. 

It is simple to use.

The interface should be changed. It should be more user-friendly.

They should also update the policies and statistics because Fortinet is better, but Sophos could grow.

In the next release, I would like to see improvements to simplify the interface and more policy deployments.

It was Cyberoam and we upgraded to Sophos XG. We have been using Cyberoam for more than 10 years and more than one year with Sophos XG.

We were on version 17 and have just upgraded to version 18.

It's stable. We have no problem at all with stability or with Sophos XG.

Its high availability is fine, it's good. It's scalable as well.

 We have approximately 500  employees using this solution.

We will continue and increase our usage of this product.

We had one issue with Cyberoam, but it was upgraded with Sophos. They helped us, but it takes a bit of time to resolve it but it's fine. 

We also use Fortinet FortiGate for large locations. The Fortinet usage is completely different than Sophos. Sophos is simple, but I prefer Fortinet.

It's easy to install. 

It takes the team one hour to launch it.

We have a team of 15 people to deploy and maintain this solution.

We completed the installation ourselves.

We purchased the technical appliances for on-premises.

We have our license for three years.

Yes. Fortinet. However the price is much better to Fortinet.

I would recommend Sophos XG to others, but it would depend on their capacity.

I would rate Sophos XG a seven out of ten.

We are an IT solution company and we provide network security. This solution is used for securing your network.

The solution has very good security features, is easy to use for administrators and users, and has informative reports.

I would like to see in future releases a tool to scan for malicious packets and give the location of where they are coming from. Nowadays all over the world is suffering from ransomware threats. If they could map where those packets are coming from and make the packet monitoring more efficient it will be helpful to prevent more of these kinds of threats.

I have been using the solution for approximately five years.

The solution has been highly stable.

We have used SonicWall and Fortinet in the past.

The installation is very easy for anyone. The configuration is straightforward, all the information is available through a quick Google search.

The price can be a bit steep but for the number of features, it is worth it. Additionally, the enterprise version of this solution is priced well for all the features that you receive.

If you are thinking about implementing Fortinet, SonicWall, or any other product you will pay extra for additional security features and might need to purchase additional licenses. If they just spend a little more on this solution they will get the extra features for the same amount.

This solution has security features that in other solution you have to purchase them as add-ons, such as malware and email filters. Comparing this solution overall to competitors it is by far the best.

I rate Sophos XG an eight out of ten.

The product has a console that is based in the cloud for all their products. In this console, they have email security, firewall security, endpoint security, et cetera. All of the products on offer in the console are very useful for us.

The solution is stable.

The solution works well for enterprises and large-scale organizations.

The manuals or guides we are given are too simple. When we are implementing the product, it is difficult for us as we don't have more detailed information. 

The technical support on offer is slow. When I have questions, they answer me very slowly. Sometimes within 24 hours, I have a response. However, it can be longer. In Mexico, Sophos doesn't have technical support locally. It's in Argentina or in other countries. It would be nice if support was available in the country.

The stability is okay. That said, as an enterprise solution, it can be a bit unstable during the initial implementation.

The solution works well for enterprise-level organizations.

We're not overly satisfied with technical support. We'd like to see local support, from within our country. Due to the fact that it is coming from outside, the response is very slow. We'd like it to be faster. We aren't completely satisfied with the level of service we get. 

The initial setup is difficult in that there isn't enough documentation available to walk a user through the process. It can cause some issues. It's not exactly straightforward.

Sometimes we need to work with other resellers. We don't always implement the solution by ourselves. 

We are partners with Sophos.

We are using the 130-type of solution.

We take a hybrid approach to deployment. Some servers are on-premise and some servers are in-cloud.

I'd rate the solution at an eight out of ten.

I'm providing services to my customers. They are using Sophos firewalls, and a few of them are also using antivirus.

Content filtering and intrusion prevention are most valuable. Our customers are fully satisfied with the performance of Sophos. It has all the features that they require in a firewall. 

They need to do more quality checks before they release firmware upgrades. Currently, a few Cyberoam firewall customers are facing some issues while upgrading the Cyberoam firmware to Sophos. After the new firmware is installed, they are seeing some performance issues, which require some bug fixes. The performance is fine after getting the required support. Customers who are already using Sophos hardware are quite satisfied with this solution. 

Their support should also be improved. We are facing difficulties getting support on time through email or phone.

I have been using this solution for three to four years.

I regularly contact them. Connecting Sophos support is quite a difficult task during the pandemic. We are facing difficulties getting support on time through email or phone. Sometimes when a problem comes, it has to be sorted for the customer quickly, but it is taking time. One of the customers has just upgraded a firewall from Cyberoam firmware to Sophos, and it took them around ten days to get that firewall upgraded from Sophos.

Most of the customers compare Sophos with Fortinet. In comparison to Fortinet, people are more satisfied with Sophos. Sophos has a big customer base in India. Therefore, they are good in terms of performance and customer satisfaction.

I would rate Sophos XG a seven out of ten. We are satisfied with its performance.

We are primarily using Sophos XG for the identity base, policies, load balancing, and SD-WAN. Right now we have separate, different branches, therefore, we need to integrate it with SD-WAN. Of course, with SD-WAN, we need to do the load balancing, the VPN failovers, and also watch the connectivity. We are more particular on the link, and also the implementation of user policies.

The Multi-Link, or the Multi-Wan, SD-WAN, is extremely valuable to our organization.

The Anti-Spam and the Gateway Anti-Virus capabilities have been very useful.

The solution offers a very good Network Ring, QRS, and landing management. 

We've found that the reporting is very good overall.

They really work scalability into the solution at the outset.

The SD-WAN could be improved. It is not yet full-blown; it's only basic, really. They need to move on with the algorithm on how the SD-WAN works, and how it works in comparison to other brands of SD-WAN. Sophos should study those algorithms on how they do the SD-WAN to learn a few things that may help them build out their own solution.

I've been using the solution and various other Sophos solutions for a while.

If you do the right planning, most of the time Sophos is good for five years. It depends on the recommendations as well. Sometimes the Sophos team or supplier will show you the number of users or number of networks and they'll illustrate to you a plan most suited to what you have and what you might have. They assess everything and give you a five-year plan. That way, if you need to expand, they've already taken that into consideration at the outset and there's room to scale.

We have about 100 users.

Due to the pandemic, we don't really have any plans to expand. We may be downsizing a bit. We'll see.

We've been satisfied with Sophos' technical support. They are very helpful and responsive. Their staff is quite knowledgeable.

I've worked with Sophos previously and we had a different setup. In terms of implementation, sometimes there are complex setups and sometimes the setup s are more basic. Right now, we have a complex setup. We need to ensure interconnectivity between our branches. We'll have different networks, different sites, and a lot of complexity. 

It doesn't really take too long to deploy, however. The support from the supplier is good. They're always available to assist. They are well-trained and they are already familiar with the setups and configuration so they're doing a pretty good job in terms of helping us.

The supplier, the reseller, the partner of Sophos, is doing the change for the end-users. Most of the basic configuration has already been already done by us, however, for more complex areas, we could ask them, and they could come to us to configure it for us.

The pricing is based on the acquisition cost.

We have evaluated a few different solutions. We've looked at Palo Alto and FortiGate products. In terms of our end-point security, we've also looked at Trend Micro and a few others.

We are just a customer and an end-user.

We are using the latest version of the solution.

ON a scale from one to ten, I would rate this solution at an eight.

We use the SRX from Juniper as the second firewall, and Sophos is useful as a first firewall facing the internet edge. We also use it as an SD-WAN, and we're going to use it as a load balancer instead of a BIG F5 load balancer. All of the things like web filtering and internal email filtering will be inside Sophos XG.

Sophos is a stable solution, and we haven't had any bugs or limitations.

The GUI and support could be better. I think there are other products that we are going to deploy instead of Sophos. We have already upgraded a month ago because the interfaces and support for Sophos are really weak. But other products like Juniper, Cisco, or FortiGate are better than Sophos. It's also complicated, and the end-user or client does not understand it.

The interfaces and the GUI design are not easy, and when you do something, unrelated things are in the same configuration site. There are different sites to visit to configure Sophos. This is even more than other products. Many features can be improved, especially the VPN and web filtering features.

We have been using Sophos XG for about five years.

Sophos XG is stable. 

Technical support could be better. I already opened a ticket three days ago, but they are not interested or have not cooperated with the end customer. But Juniper and Cisco are fast to respond compared to Sophos. Sophos is really complicated, and it's not fair to buy the annual support when they don't provide any support quickly when you request it.

The price is fair.

I would advise potential users not to use Sophos if they are not buying the appliance. They should use another product like FortiGate, Check Point, or Palo Alto.

On a scale from one to ten, I would give Sophos XG a six.

We are using it for our VPN and firewall. It acts as our firewall for the external portal into our network.

It is very easy to configure and straightforward. The firewall rules are straightforward.

It works great out of the box. It has been working as advertised, and I haven't had any issues with it.

Its user interface is a little bit slow.

I have been using this solution for a couple of weeks.

It has been up and running for probably three weeks and hasn't had any issues. I didn't have a lot of time on it yet to make a good call about that, but so far, so good.

It scales for our purposes. We're a very small office. We have 25 users on the system. We're an engineering consulting company, so all remote users are accessing our network

It is being used quite heavily, and I don't see any need to increase its usage at all at this point.

I didn't have any direct interaction with Sophos. Their online documentation is very good. It is much better than Cisco.

It was a replacement for Cisco ASA Firewall. Our Cisco licensing had expired, and it was very expensive. Sophos XG is a lower-cost solution for the same thing. It was also easier to configure.

It was very simple. It took a couple of hours.

We had a partner, and they did the initial setup and walked us through it. Our experience was very good.

Its maintenance is very simple. You need less than one administrator for its maintenance.

I expect to see ROI in a year or two.

Its licensing cost is around 700 bucks a year or something like that. It is 100 bucks a month at the most. It seems to be standard licensing with no additional costs.

I would advise others to go through the Sophos demos. They are very good, and they walk you through configuration and use cases. Their online documentation is very helpful in not only configuring it but also selecting a proper model to deploy.

I would rate Sophos XG an eight out of ten for ease of use and cost.

We use this solution as a firewall, and for remote login during the lockdown period.

We have used Sophos client, which is connected to the firewall to help our users to log in remotely. 

We have always used firewalls, this is just a different one that we have deployed. It allowed our clients to log in remotely. 

It has also helped us with outbound and inbound account management.

We have used it to manage the usage of the sites and helping to control the internet usage during productive hours.

I like the dashboard, the interface, the management console, and the remote login.

I would like to explore network access control. I haven't seen that it is clearly deployed.

It might be something that is already in place, or if it is available on another device.

I would want the level of integration to have another device on your network that is also reliable.

I have been using Sophos XG for three years.

It's very stable. It has never given us any problems.

When there are power failures, we have to reboot the network.

We have not tested the scalability. Our users are below 100, and from the time that we got it, our number of users has not gone above that original 100.

From what I have read, it's scalable and we have plans to increase our usage. For example, we are not using the Intrusion section, which is an area that we want to use. 

We also plan to install the Sophos endpoint.

We are looking at integrating the two solutions and seeing how they work.

We have been using a different antivirus for our endpoints.

I haven't used technical support from Sophos. I have not required it. It's been easy for me to sort out myself.

Sophos was our first physical firewall device on our network.

Before that, we were using Linux-based open-source software firewalls.

The initial setup is straightforward. It is easy to install.

The price for the firewall is reasonable.

The endpoint, however, is expensive. The price is not very standard, considering where we are coming from.

We are considering Sophos endpoint and should have it next month.

I would recommend Sophos XGto others.

I would rate Sophos XG an eight out of ten.

We are using the solution as a firewall to protect all the computers in our financial organization, we did not have one before.

I have found the feature allowing you to manage everything from a centralized location beneficial.

I am using the Azure Active Directory in my company and it was complicated to integrate this solution with Azure. I had to use an internal VPN and had to do many configurations to get it operating. This process should be easier to implement.

I have been using the solution for the past six months.

The solution has been stable in my experience.

One of the main reason I chose this solution was great scalability. I have approximately 150 people using this solution in my company.

The technical support is very good. Two months ago we needed help with implementation and they helped us with the configuration of Azure and this solution. You are able to find everything in the documents for the solution, it comes with easy to follow information with photos.

I was using Cisco products before and we decided to switch to this solution because of Sophos Central and it is easier to manage. 

The setup was easy to manage for this solution.

It has taken us six months to implement the solution and I am still deploying my system. We used another company to help us do the deployment and maintenance is done by a team of three.

I paid for a license for the solution for three years costing approximately $11,000. Additionally, I received the Web Appliance fee for paying for the full license. 

All my experience with this solution has been good. I would recommend this to others and already have.

I rate Sophos XG a nine out of ten.