Sophos Firewall Reviews

The solution has a variety of very good, very useful features. We take advantage of a lot of them.

The initial setup isn't overly difficult.

The stability is good.

We found the initial setup to be straightforward.

Technical support is helpful.

The pricing is reasonable.

The VPN device could be improved upon.

The firewalls could be strengthened.

The solution could be more scalable.

I've been working with the solution for four or five years or so at this point. It's been a while. 

The solution is very stable. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's pretty reliable.

I wouldn't describe the solution as overly scalable. It's limited.

We have 100 to 150 users on the product currently.

Technical support has been oaky. When we have needed them, they have been helpful and responsive. We're satisfied with the level of support we receive.

The initial setup was okay. It wasn't too complicated or difficult. It was pretty straightforward overall.

We have ten to 20 people on staff that can handle deployment and maintenance. We look at the solution monthly to see if there's anything we have to do.

We find the pricing to be reasonable. It's not too expensive.

We purchase a new license every three years.

I can't speak to the exact pricing of the product, however.

We're satisfied with this solution currently. We aren't evaluating any others or looking for a replacement. 

We're a customer and an end-user. We don't have a business relationship with Sophos.

I'd rate the solution at a nine out of ten.

I prefer the advanced Sophos models. they are reliable and work well for us.

The primary use case of this solution is to protect the perimeter, the edge of the network, as well as providing anti-virus protection. There are also RED devices that can be deployed and connect to Sophos and they go back to VPN connectivity. We've mainly worked with schools which is different to working with companies because they have particular guidelines to follow. I'm an engineer/revenue development manager and we partner with Sophos. 

In terms of hardware, I think Sophos is definitely the easiest to work with. It's very intuitive and easy to learn how to use. The reporting feature is great and they have great customer support. 

In terms of improvement, I think the UI could be faster. Sometimes the system freezes and there's a lag. It seems there were some issues with the firmware but it's not a big problem. The user interface could also be improved. It would be great if they could include a little bit more bandwidth management. If they would integrate FatPipe into their product, it would be closer to what Fortinet does.

I've been using this solution for 12 years. 

This is a very stable solution.

Sophos has different size appliances, so they're scalable regardless of whether you have 10,000 workstation nodes to any device down to the 1/10, which will provide up to 100 nodes. It's very scalable. I have implemented this mainly in K through 12 educational institutions and some other types of accounting businesses as well as in a wide variety of organizations and companies. In terms of physical maintenance it's a matter of once every six months blowing out the fans. The rest is done for you with Up2Date, which carries out all the firmware upgrades, and rolls it back if there's a problem. Once in a while, an update will get stuck and you'll have to manually push the update. 

Dealing with Sophos technical support is a very easy process, from the regional business directors all the way up to the president. They have very good people and their customer support is amazing. That's one of the big things I love about Sophos. Their customer support and the group of people that run that company are amazing people, great people. I've never seen the support on any other platform that I've seen with Sophos.

The initial setup was very straightforward. They give you an 800 number to call. The licensing portal has improved greatly over the years. So Sophos now has a new license platform which makes things a lot easier than previously and you can now buy individual licensing. 

I haven't evaluated other options but I know that Fortinet does much more in terms of protection and uses AI. They do a lot more now they have another platform that sits in the cloud and provides clients with AI, whereas Sophos only recently implemented AI. Fortinet has a much better reporting function, but Sophos has stepped up and is now providing the customer with the information they need to feel secure in the product. 

My advice would be to download the VMware and get to know the interface because running one of these devices is probably not as difficult as you'd think. If you have an onsite level one user, YouTube has online training and Sophos support will help you through it. It's a very easy device for a level one engineer to manage. My advice is to download the free VMware for 30 days and then either buy the platform or install the VMware product.

I rate this solution a 10 out of 10. 

We use it for the protection of our network. We also have a product from Sophos for ransomware protection using which we are able to protect our network from ransomware. All of our solutions are from Sophos, and we have everything integrated. 

We can define which systems can be accessed from outside of our company. We can define the connection rules for inside and outside of the company. It is easy to implement or modify rules.

It is very easy to use. You can configure and monitor everything from one unique dashboard. It is also easy to install.

Its price should be improved. It should be cheaper. 

In terms of features, I am happy, and I don't need more features. The firewall is perfect, but the antivirus could be better. It would be useful if the antivirus was less heavy and had better performance.

I have been using this solution for two years.

It is stable. We receive the updates online. They provide the updates at a good frequency. 

It is scalable to a limit. If the size of the network grows, you will have to buy new equipment. If you need just a few more connections, you will able to work with the existing system.

Currently, we have 16 users who are using it. We don't have any plans to increase its usage because our company is in liquidation. If the government decides, we can have more projects, but, as of now, we are in liquidation. We are keeping things working for now, and we plan to keep using this solution, but there are no investments.

We have support from the supplier of our firewall, and if needed, we also get support from the people who develop our software.

It is easy to install. Our company is at three locations. It takes two days to install it at all locations. It takes one day for one location and another day for the other two locations.

For the first installation, we took the help of the supplier. Since then, we do it ourselves. We don't have teams attached directly to the system. We have two or three IT guys who work with this system, but we can have support from the maintenance team.

Currently, we have a contract for three years. It would be good if its price is reduced before we renew the contract. We will buy the equipment if it is cheaper.

I'm happy with what I am getting. I haven't faced any problems. Everything is integrated, and it is easy to install and easy to control. 

I would rate Sophos XG a nine out of ten. I am very satisfied with this solution.

The solution is very easy to use. It's easy to navigate. 

I like that I can create new rules and policies quite easily.

The solution works quite well overall.

The solution is easy to set up and configure.

Technical support has been very good.

The solution is scalable.

The product so far has been quite stable.

We are in the movie industry. We're a movie distribution company. Currently, we are affected badly by corona, since March of 2020. We are working from home, however, this solution is for on-premises tasks.

The pricing can be high unless you choose a longer contract.

We've been using the solution for about two years. 

We have no complaints in regards to the stability. It doesn't crash or freeze. There are no bugs or glitches. It's good. We find it to be reliable in terms of performance.

The scalability potential is very good. If a company needs to expand it, it can do so with ease.

We have 100 users on the solution.

We have 24/7 help if we need it. The technical support on offer is quite helpful. The offices are also in Mumbai, and that makes it very easy to connect with them and get help when we need it.

Previous to Sophos, we worked with Cyberoam. We switched due to the fact that Sophos took over Cyberoam and the Cyberoam model we had was outdated. Therefore, we were upgraded in Sophos.

The initial setup is quite easy. it's not overly complex. The configuration process is also very simple.

We have a team within our organization that can handle any maintenance that is required.

The pricing is not an issue. We pay almost it's $40,000 per year. Longer contracts offer better pricing. I'm taking a renewal with a four-year core contract.

I'd recommend the solution to other users and companies. Sophos has been great so far.

I'd rate the solution at an eight out of ten. It loses some marks due to the fact that I have had some technical issues with it. I also don't use it that much and wouldn't consider myself a Sophos expert. I need to spend more time with it.

We primarily use the solution for security and protection.

The solution seems to be very easy to use.

The administration is pretty simple.

The solution is easy to deploy.

We've found the solution to be quite stable.

My understanding is that the solution is scalable.

Cyberoam was extremely hard to develop. If this solution makes that process easier, we will be happy.

The solution should be lowered. It would help entice more clients. We'd like to pay a lower price.

We're concerned about the safety of our devices. We are worried if someone manages to hack the firewall, that they will be able to get past other protections and perhaps onto devices. We'd like Sophos to remain vigilant in its protective capabilities and to continuously update its solution to expand its security offering in order to better protect its customers.

It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.

There should be some trial on offer that allows users to try out the solution and learn it before implementing it.

I've only been working with the solution for about one month or so. It hasn't been that long just yet.

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance it offers.

The solution is scalable. If a company needs to expand it, it shouldn't have any issues doing so.

We have about 200 people using it in our company.

I have not used technical support just yet. If some issue comes through in the future, I will reach out. However, as of now, I can't speak to their level of responsiveness or their knowledgeability.

I used to use Cyberoam. However, this particular solution was acquired by Sophos, and therefore, now the company I work for uses Sophos. It's pretty much the same product.

The product is pretty easy to deploy. We use a gateway from our partner, and not with Sophos.

The solution is a bit costly. It would be ideal if it was less expensive for its user base.

We pay a yearly licensing fee. We do not pay monthly.

I'm a customer and an end-users. I do not have a business relationship with Sophos.

I'm not sure which version of the solution we're using. It might be version 65 or something like that.

We do not use the cloud version. It's for device management, and therefore it's on-premises.

Currently, I would rate the solution at a seven out of ten. I haven't used it for very long, and can't fully evaluate it; I must learn more about the offering and what it can do first.

Our primary use case of this solution is for protection and to have better governance for our LAN usage. I've got a lot of people working from outside on the corporate infra and all policy based decisions happen there. The solution is basically a firewall that protects us from various internet threats, but other than that provides controlled and properly managed access using various rules of VPN and other fingerprints of people logging in. I'm the CTO of the company and we are customers of Sophos.  

The interface is great and easy to understand. Any firewall engineer who has medium to moderate experience on bylaws, can easily understand the UI. The language presented on various features and the in-built help, is very intuitive. If you have a problem you can figure it out there and then. As a result, there is less probability that we'll call tech support.

The solution really needs some additional features like network access control. If they could incorporate some user profiling and present the analytics of the login user usage patterns, or a typical proper management dashboard to take a decision on the firewall rules, that would be useful. Basically, MI's and the dashboard could be more user friendly. The information is there but the dashboards are not in a graphical format. In short, I'd like to see network access control, user profiling and analytics dashboards. It would make the solution a more competitive product on the market. 

I've been using this solution for over four years. 

This is a stable solution. I haven't had any firewall crashes or any non-performing rules for over two years. We are a hospital so all the lights of all the devices should be on 24/7, 365 days a year.

We manage and control around 250-300 internal users. There would probably be another 75-100 logging in externally.

This is definitely a scalable solution. The way we've configured it, if a device goes down, it can be shut off and removed from the network for repairs or updates and our second firewall automatically takes the load.

We only used technical support during our initial deployment. After that, we didn't need support because the product was working perfectly well. We trained ourselves on the newer software and we are capable of managing and maintaining our own firewalls. In addition, Sophos provides online documentation which is very user friendly. If you follow the steps you get the result. 

I previously used Cisco's firewall ASA and it was extensively implemented in my earlier role. The main reason to migrate to Sophos was due to their aggressiveness in terms of pricing but also the fact that they had features that Cisco did not have.

The initial setup was very straightforward. Deployment took somewhere between six and eight hours. 

There's no annual licensing fee. When we purchased the product, it was with a five year agreement bundled in with the product price and the recent rollout is not yet five years old. When we renew, we'll renegotiate. I can't differentiate between the product costs and the licensing costs at this point. We're very lucky that we get one of the best deals in the country in terms of pricing. The Sophos-backed pre-sales and implementation team were very cooperative and collaborative which really helped us make the decision to choose Sophos.

I would definitely recommend this solution but it's only suitable if it fits the needs of the company so I would suggest carrying out some research. Why does the company need a firewall? What rules do they want to deploy on the firewall? Based on the answers to those questions the company can make a call. 

I would rate this solution a nine out of 10. 

We use Sophos XGS mostly for website blocking, application blocking, and site-to-site VPN.

Compared to other products, Sophos XGS is a user-friendly solution.

It would be useful if Sophos XGS included DDNS-based features.

I have been using Sophos XGS for four years.

I rate the solution an eight out of ten for stability.

Sophos XGS is a scalable solution. We have more than 50 users in our organization.

Sophos XGS provides good technical support. The support team has good knowledge of troubleshooting and fixing our issues.

The solution’s initial setup is complex.

We implemented the solution through an in-house team. The solution’s deployment takes half an hour to one hour.

Sophos XGS is a cost-effective solution.

I would recommend Sophos XGS to other users because it is more cost-effective than other products.

Overall, I rate the solution an eight out of ten.

The antivirus features are valuable.

The price should be cheaper. Xstream must be included in future releases.

I have been using the solution for five years.

I rate the tool’s stability a seven out of ten.

I rate the tool’s scalability a ten out of ten. Our clients are SMBs.

I rate the ease of setup a ten out of ten. The solution is deployed both on-premise and on the cloud. The deployment takes half an hour.

I rate the pricing a six out of ten.

We are distributors. We sell the solution. We have many customers. Overall, I rate the product an eight out of ten.