Sophos Firewall Reviews

We use this solution for security purposes, traffic filtering, voice filtering, blocking websites, traffic shaping, and wireless protection. We also use this solution to analyze malware threats and email protection logs.

Sophos XGS is profound as a firewall and security product. We have deployed Sophos XGS and Endpoint in several banking systems and government sites. Our customers are satisfied that Sophos XGS is continuously blocking websites and giving us reports on which apps, users or websites are vulnerable. As partners, we also benefit and have deployed several parallels on the customer side. In addition, Sophos has improved its technical support service, and customers are happy about the support.

The most valuable feature is the network policy and SD-WAN policy.

There was a hardware conflict with the software. Recently we did five RMA of Sophos hardware, and several customers said the hardware and firmware were faulty, so there is a dependency on the hardware. For some customers, EQuIS is also an issue, and when we claim RMA from Bangladesh, it takes almost one month to get the product. 

In addition, the firmware has some bugs because it continuously updates in 5.1, 5.3, and 5.7. So, if we randomly change the firmware, it's not fixable, and this should be improved. 

In Sophos XG Firewall, we can create a different zone, like LAN, DMZ, and MZ, but we cannot customize the WAN dual, so it would be good if we could do dual customization.

We have been using this solution for five years. It was called Sophos XG Firewall Endpoint before Sophos XGS. Recently we deployed XGS version 4300. It is deployed on-premises.

It is not a stable solution, and improvements can be made to firmware and hardware.

The scalability could be improved.

The technical support is helpful, but the response time could be faster. When we raise a case, there is sometimes a delay in responding. There is no toll-free number to call for emergency support in Bangladesh, so we call a Singapore number and wait a long time for technical support. When they eventually answer, they ask us many questions, which consumes a lot of time, and they sometimes transfer us to other technical engineers. This is a significant issue for us in Bangladesh and should be improved.

Sophos XGS was a tender proposal, and we chose it.

It was an easy setup, and it was not complex. The deployment depends on the customer's timeline, requirements and scope of work. Basic configuration takes about one or two days, and we deployed both in-house and in the customer environment. I rate the initial setup an eight out of ten. One person can do deployment because we're not doing any mounting, and mounting requires two people. So configuration can also be done by one person.

They have annual licenses, and we have a three-year license. Unfortunately, I do not have information on the licensing costs.

I rate this solution a nine out of ten, and I would recommend this solution to others.

Sophos XGS can be deployed on the cloud or on-premise.

Sophos XGS can be used as a firewall, secured appliance firewall, routing, and depending on the licensing on it, to secure web servers.

The most valuable features of Sophos XGS are a set of functionalities that are quite commendable, they call it synchronized security, where all the solutions share defense lines with each other.

Sophos XGS could improve the price.

I have been using Sophos XGS for approximately four years.

Sophos XGS is reliable.

The scalability of Sophos XGS is good.

We have approximately 1,000 cumulative users using the solution. We have approximately 15 customers using this solution.

The support from Sophos XGS is great.

The initial setup of Sophos XGS is straightforward, but if you are not experienced it would be difficult.

The licensing cost for Sophos XGS is high. However, they do apply competitive discounts and different layers of discounts.

Sophos XGS is rated number one on the Gartner Magic Quadrant for the current year. They are doing well with respect to innovations.

I would recommend this solution to others.

I rate Sophos XGS an eight out of ten.

Primarily, I use XGS for security and authentication.

Sophos XGS' most valuable features are protection and intrusion prevention detection.

Sophos XGS's response to zero-day attacks could be improved. In the next release, Sophos XGS should include signature filtering, hybrid cloud support, and the ability to scale without replacing the hardware.

I've been using Sophos XGS for four to five years.

Sophos XGS is a stable product.

Sophos XGS can scale up and down to 1,200 users, but if you want more users, you have to change the appliances too.

Sophos' technical support is good.

Positive

Sophos XGS is easy to set up if you have knowledge of the system.

Sophos XGS costs around $6,000 for a basic license.

I would give Sophos XGS a rating of seven out of ten.

We are happy and satisfied with all the features. There is nothing special there.

The main thing that we would like to see improved is ransom. They could provide something better. We are not using a public IP. 

I have been using Sophos XGS for the past year.

It is stable for our intended purposes.

Sophos XGS is scalable.

Technical support is very good.

It depends upon the requirement you may have. If we see that it is a straightforward requirement, it will be easy to implement.

Compared to Fortinet, the cost is high. Even compared to the U.S. market the market price is high.

We work with SonicWall and Fortinet. This depends upon the requirements you have. Sometimes the client wants a particular price, sometimes they are considering a solution, and sometimes it is pricing. It's based on the distributors, support, and installers.

I would rate Sophos XGS a seven out of ten.

I mostly use Sophos XGS for URL and web filtering and application control.

Sophos XGS' best features are simplicity and its built-in reporting tool.

Sophos XGS could be improved by adding a built-in hyper-converged solution.

I've been using Sophos XGS for three years.

Sophos XGS is very stable.

Sophos XGS is scalable.

Sophos XGS' technical support is very responsive.

Positive

The initial setup was quite simple, and the configuration took around an hour and a half.

Licensing for Sophos XGS is around $150 per unit, split into $100 for the hardware and $50 for the license. Sophos XGS is competitively priced.

I would rate Sophos XGS eight out of ten.

Mainly, we use it as our internet gateway firewall for scanning internet traffic that comes to our network from WAN and for internet distribution such as thin client. We have a thin client environment. It also works as a distribution layer for internet users, especially in thin client environments. It scans the traffic that passes from this device.

In this solution, the most valuable feature is that it's a security device. Maintaining security is very valuable for us.

The other feature that we did not find in other products is that it works well with thin client environments.

Sometimes, we haven't received proper support. They couldn't find the solutions that we required.

One thing that we need is an NTP server facility. The Sophos XGS device does not have this capacity or this feature.

We've been using Sophos XGS for almost one year.

It's stable. We haven't had any issues with it.

I don't think it's scalable. It's a product that we bought with a specification, and we cannot improve that. We cannot upgrade; we can only upgrade its OS; nothing more.

Only the network administrator uses it, but we might set it up in another business unit next year.

I would rate technical support at six out of ten because we haven't received proper support sometimes.

Neutral

We worked with Cyberoam, and when it reached the end of life, we replaced it with Sophos.

The initial setup is easy, and I'd give it a two out of five.

Because this is a security appliance, we cannot calculate the ROI exactly. However, every time security devices work well and guard us from attacks, it is a good ROI. This device has a good ROI.

The licensing cost is in the normal range and is not very costly.

Overall, we have had a good experience with Sophos XGS and would rate it at six on a scale from one to ten.

We use XGS as a firewall, for web filtering, and network control. I'm an IT manager. 

The VPN is the best feature because I'm working a lot from home now. 

I think the earlier SG version was easier to configure and manage. The XG is a little different and somewhat more complicated. I'd like it to be easier to manage and configure.

I've been using this solution for three years. 

The solution is stable.

Right now we're having some issues but they're related to the environment and not the solution.

The customer support is not great, it takes them too long to respond. 

Neutral

The initial setup is very easy. 

I believe we pay for licensing every three years and I think it's around $1,800 which includes the hardware. It's a reasonable price. 

I recommend this solution and rate it eight out of 10. 

When it comes to different interfaces there is some speed issue that can be improved in Sophos XGS.

I have been using Sophos XGS for approximately seven years.

Sophos XGS is a stable solution. It has a very good operating system.

The scalability of Sophos XGS is very good.

The support of Sophos XGS needs to be improved. Support is very poor. The approach they use needs to improve. We have to call and raise a ticket, but they don't resolve quickly. There are times when their technical support people, are not the right people for the right ticket. It wastes a lot of time. Since this is a business-critical device, there needs to be quicker support. There should be quicker support from the company. 

I have used Fortinet previously. When you compare Sophos XGS with Fortinet, Fortinet is a  better device. However, if their country has good support for Sophos XGS, then it's fine. Sophos XGS is more economical than Fortinet and they have similar features. For a business-critical solution, Fortinet would be much better because of its stability.

This solution would not have a return on investment for larger companies. However, for smaller businesses using this solution, it is better and faster.

Sophos XGS is priced lower than some of its competitors, such as Fortinet

I rate Sophos XGS a seven out of ten.