Sophos XGS is used by our customers as a firewall. It is a gateway or perimeter security device. We use content filtering for applications, bandwidth management, VPN, or as a web application firewall. We are using all of the features, such as authentication, captive portal, and single sign-on.
Director at Automation technologies
Useful content filtering, beneficial bandwidth management, and good support
Pros and Cons
- "The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one."
- "The VPN capability needs some improvement in Sophos XGS."
What is our primary use case?
What is most valuable?
The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one.
What needs improvement?
The VPN capability needs some improvement in Sophos XGS.
For how long have I used the solution?
I have been using Sophos XGS for approximately 15 years.
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What do I think about the stability of the solution?
Sophos XGS is a very stable solution.
What do I think about the scalability of the solution?
The architecture of Sophos XGS is fixed, it is not scalable.
How are customer service and support?
The support from Sophos XGS is very good.
How was the initial setup?
The initial setup of Sophos XGS is very easy and straightforward.
I rate the initial setup difficulty level of Sophos XGS a one out of five.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XGS depends on the type of license. However, the licensing cost is approximately 60 percent of the total cost.
What other advice do I have?
I would recommend others evaluate the solution before they purchase it.
I rate Sophos XGS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner & MD at Naysz IT Consultancy & Services Pvt Ltd
Reasonably priced and great content filtering
Pros and Cons
- "Sophos XGS's most valuable feature is content filtering."
- "There are some bugs relating to the product that allow VPN users to bypass the firewall."
What is our primary use case?
I mainly use Sophos XGS for content filtering and reporting.
What is most valuable?
Sophos XGS's most valuable feature is content filtering.
What needs improvement?
There are some bugs relating to the product that allow VPN users to bypass the firewall.
For how long have I used the solution?
I've been using Sophos XGS for about eight years.
What do I think about the stability of the solution?
Sophos XGS is stable.
What do I think about the scalability of the solution?
Sophos XGS is scalable.
How are customer service and support?
Sophos' technical support is not good and needs to improve responsiveness, integration, and knowledge.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup is complex as Sophos doesn't support the installation or configuration. I would rate the ease of setup as one out of five.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS costs around $75,000 for fifty units. Its pricing isn't very expensive - I'd rate it four out of five.
What other advice do I have?
I would give Sophos XGS a rating of eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. System Integrator
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May 2026
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Presales Consultant at General Technologies
Straightforward implementation but SD-WAN feature could be improved
Pros and Cons
- "Setup was straightforward. One person is enough for deployment."
- "The ROI has been satisfactory."
- "The SD-WAN feature isn't very good. It's there, but it doesn't work properly."
What is our primary use case?
It's deployed on-prem. We're using the latest version of this solution.
What needs improvement?
The SD-WAN feature isn't very good. It's there, but it doesn't work properly.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good. I would rate them 3 out of 5.
How was the initial setup?
Setup was straightforward. One person is enough for deployment.
What was our ROI?
The ROI has been satisfactory.
What's my experience with pricing, setup cost, and licensing?
The cost is comparable to other similar solutions.
What other advice do I have?
I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Managing Director at TopSOC
Quick to deploy, cost-effective, and reliable
Pros and Cons
- "The solution is cost-effective and easy to manage."
- "Support could be improved."
- "The Sophos support is bad. It needs to be improved."
What is our primary use case?
We deploy the solution for our customers.
It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.
What is most valuable?
The solution is cost-effective and easy to manage.
It's a stable and reliable product.
The initial setup is straightforward and simple to manage.
What needs improvement?
I can't recall coming across any missing features.
Support could be improved.
For how long have I used the solution?
We've been using the solution for two years now.
What do I think about the stability of the solution?
The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I'm not sure about the scalability. I've never tried to scale.
However, it's my understanding that you need to replace the firewall if you need to expand.
We have more than ten people on the product.
How are customer service and support?
The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue.
How was the initial setup?
It offers a pretty simple and straightforward setup. It's not hard to manage the process.
The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty reasonable. It's relatively cost-effective.
There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.
What other advice do I have?
I'd rate the solution nine out of ten.
The product is cost-effective and if you're not looking for high speed it's quite good.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Architect of solutions at a tech services company with 201-500 employees
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
- "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
- "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."
What is our primary use case?
We use this solution to secure the computers within our environment.
What is most valuable?
Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.
What needs improvement?
I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.
For how long have I used the solution?
I have been using Sophos XG for about two years.
What do I think about the stability of the solution?
This is a stable solution, I have not had any issues in regards to stability.
What do I think about the scalability of the solution?
This is a scalable solution. We have about two hundred users in our company.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.
How was the initial setup?
The initial setup was very straightforward and took about one week to complete.
What about the implementation team?
We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance.
What other advice do I have?
I would recommend this solution as it offers good protection.
I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director
User-friendly, good load-balancing functionality, and it's easy to manage
Pros and Cons
- "The interface is very user-friendly and it's easy to manage."
- "All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations."
What is our primary use case?
We are a digital design agency. We offer services such as website design and development, mobile applications, and more. We use Sophos XG to protect our network. It is also used for reporting and load-balancing.
What is most valuable?
The interface is very user-friendly and it's easy to manage.
The load-balancing capabilities are good.
What needs improvement?
All of the options should be available when I renew my subscription for the year. As it is now, there are some limitations.
For how long have I used the solution?
We have been using Sophos XG for between two and three years.
What do I think about the stability of the solution?
This is a stable product and we use it on a daily basis.
What do I think about the scalability of the solution?
I have not tried to scale this product.
How are customer service and support?
I have not had issues that required contacting technical support.
How was the initial setup?
The initial setup is simple. It takes approximately one hour to install, create the policies, and deploy.
What about the implementation team?
I deployed it myself.
If there are any issues then I can fix them because I have the expertise.
What's my experience with pricing, setup cost, and licensing?
The subscription costs approximately $300 yearly. I am satisfied with the price.
What other advice do I have?
Feature-wise, this is a good product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Development Manager at Computer Learning centre
Secure, highly reliable, and good online support
Pros and Cons
- "The security of Sophos XG is very good."
- "Sophos XG could improve by coming out with more innovative feature developments."
What is our primary use case?
Sophos XG is used as a firewall to manage our WiFi connections.
What is most valuable?
The security of Sophos XG is very good.
What needs improvement?
Sophos XG could improve by coming out with more innovative feature developments.
The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.
For how long have I used the solution?
I have been using Sophos XG for approximately a few years.
What do I think about the stability of the solution?
I have found Sophos XG to be very stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is great.
As our business grows we will increase the users using this solution.
How are customer service and support?
I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.
How was the initial setup?
The initial setup is very easy, it took less than one hour.
What about the implementation team?
We used an integrator for the implementation of the solution.
We have two engineers for the deployment and maintenance of Sophos XG.
What's my experience with pricing, setup cost, and licensing?
The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.
What other advice do I have?
I would recommend Sophos XG to others. It is a good solution and I am satisfied.
I rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Security Engineer at gofaster
Helpful support, simple installation, but stability could improve
Pros and Cons
- "The most valuable feature of Sophos XG is the VBM."
- "For small to medium-sized businesses, Sophos XG works well, it is stable."
- "Sophos XG could improve by being more stable and for it to be able to be used for large enterprises."
What is our primary use case?
Sophos XG is used for network security for RED devices, client servers, and VM servers.
What is most valuable?
The most valuable feature of Sophos XG is the VBM.
What needs improvement?
Sophos XG could improve by being more stable and for it to be able to be used for large enterprises.
For how long have I used the solution?
I have used Sophos XG within the last 12 months.
What do I think about the stability of the solution?
For small to medium-sized businesses, Sophos XG works well, it is stable.
What do I think about the scalability of the solution?
We have approximately 15 users using this solution in my organization and we do not plan to increase usage.
How are customer service and support?
The support we have received from Sophos XG has been good.
How was the initial setup?
The installation of Sophos XG is simple.
The time it takes for the implementation depends on many factors, such as how many features are required and the size of the business. However, for a small business, the process can take approximately one day.
What about the implementation team?
For small implementations, I can do the process but for larger implementations, I have an assistant.
What other advice do I have?
I recommend this solution to others for small to medium-sized businesses.
I rate Sophos XG a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at TopSOC
Reliable, simple installation, and scalable
Pros and Cons
- "The scalability of Sophos XG is good."
- "Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud."
- "Sophos XG could improve Data Loss Prevention(DLP)."
What is our primary use case?
Sophos XG is an on-premise next-generation firewall with comprehensive features and the console is centralized on the cloud.
What needs improvement?
Sophos XG could improve Data Loss Prevention(DLP).
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
Sophos XG is a stable solution.
What do I think about the scalability of the solution?
The scalability of Sophos XG is good.
We have approximately 20 users using the solution.
How are customer service and support?
The support is a bit behind compared to other vendors.
How was the initial setup?
The installation is straightforward and only took one and a half hours.
What about the implementation team?
We have one or two people for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
My customers pay a license for one or three years to use Sophos XG.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network engineer at a manufacturing company with 201-500 employees
All the features are contained within a single bundle and the solution comes with easy installation and a user-friendly GUI
Pros and Cons
- "The solution comes with a common bundle which comprises all the feature."
- "The solution is really cool and has a very user friendly GUI."
- "While it is possible to configure between two of the solution's devices in the same model, the high available usually fails."
What is our primary use case?
We use the solution for incoming and outgoing computer traffic. It has advanced Samsung features, which means it adds IPS to each of the packets. It creates different zones and manages of each of them individually. It can also be managed from the central cloud solution, known as the super central. It works with most devices.
The server comes with web server protection and and provides application, email and avenue protection, meaning the solution boasts many features.
What is most valuable?
The solution is really cool and has a very user friendly GUI.
It comes with a common bundle which comprises all the feature. There is no need to get one edition, just the license. With Cisco, I must get different bonds and types, but Sophos XG has all the bundles in a single box.
What needs improvement?
While it is possible to configure between two of the solution's devices in the same model, the high available usually fails. We are talking about when there are two devices running concurrently. When it comes to the traffic, there is a distribution of load balancing and the upworking. This is what is meant by high availability.
For how long have I used the solution?
I have been using Sophos XG for three years.
What do I think about the stability of the solution?
The solution is definitely stable.
What do I think about the scalability of the solution?
For sure, the solution is scalable.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to Sophos XG.
How was the initial setup?
The installation is extremely straightforward.
Deployment takes one hour, tops.
What about the implementation team?
Installation can be done on one's own.
The same holds true of deployment.
What's my experience with pricing, setup cost, and licensing?
There is no need to get one edition, just the licensing, as we are talking about a common bundle which encompasses all the features.
Which other solutions did I evaluate?
Unlike Cisco, which requires the purchase of different bonds and types, Sophos provides all of the bundles in a single box.
What other advice do I have?
I would recommend the solution to others.
I rate Sophos XG as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: May 2026
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