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Entrepreneur at Carmel Infotech Solutions
Reseller
May 6, 2021
Good reporting, stable, with local support available
Pros and Cons
  • "It is feature-rich, I like the server authentication, and the reports are good."
  • "In the next release, I would like to see improvements made to the policy and simplify the policy-making, as the complexity of it makes it really tough."
  • "The recent changes of the policy compared to Cyberoam are a little bit less user-friendly and complicated; Cyberoam is much easier to use."

What is our primary use case?

I am a reseller.

What is most valuable?

It is feature-rich, I like the server authentication, and the reports are good.

What needs improvement?

The recent changes of the policy compared to Cyberoam are a little bit less user-friendly and complicated. Cyberoam is much easier to use.

Security could be better.

In the next release, I would like to see improvements made to the policy and simplify the policy-making, as the complexity of it makes it really tough.

For how long have I used the solution?

I have been working with Sophos XG for more than six years.

Buyer's Guide
Sophos Firewall
July 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

It's more scalable than most, but like other products, a Sandbox cannot be scalable.

Our clients are small and medium-sized companies.

How are customer service and support?

We get a local-level team for support. There is less support with Cyberoam.

Which solution did I use previously and why did I switch?

Cyberoam is the first product I started selling. We sell Fortinet also. Customers prefer Fortinet.

There is not a lot of difference between Sophos and Fortinet, they are very similar but in a large environment, Fortinet is better.

How was the initial setup?

The initial setup is really not a problem, but the policy-making is a bit complex.

What's my experience with pricing, setup cost, and licensing?

The price is not reasonable. The price is a bit higher.

Cyberoam is better in terms of cost.

What other advice do I have?

I always recommend Sophos but there is a Enterprise security concern so I prefer Palo Alto.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
it_user1199040 - PeerSpot reviewer
Senior solution architect at a comms service provider with 51-200 employees
Real User
Apr 21, 2021
Suitable for any environment, plenty of features, and strong protection capabilities
Pros and Cons
  • "The solution has all the security features you would need for any type of environment."
  • "In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market."

What is our primary use case?

We use the solution for typical perimeters a firewall is used for. Recently they have added some more additional security such as web application firewalls and email security as part of their offering.

What is most valuable?

The solution has all the security features you would need for any type of environment. I have found the protection capabilities and email security protection most valuable.

What needs improvement?

In feature releases of the solution, I would like there to be an increase in the detection capability. The detection is low compared to the other solution available in the market.

For how long have I used the solution?

I have been using the solution for approximately three years.

What do I think about the stability of the solution?

The solution has been stable. However, two years ago there were some issues causing stability concerns.

What do I think about the scalability of the solution?

I have found the solution to be scalable.

How are customer service and technical support?

I have found the technical support could be more knowledgeable and faster in the future.

How was the initial setup?

The installation was very easy. When comparing the installation to other firewalls it takes approximately the same amount of time. We were able to complete the migration from our old firewall in one day. In terms of migration downtime, it is in the average range compared to other solutions. The rolling out of the policies time depends on the existing environment.

What about the implementation team?

The deployment and maintenance of the solution can be done by one technician, it is very simple.

What's my experience with pricing, setup cost, and licensing?

There is no license required to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Sophos Firewall
July 2026
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
908,858 professionals have used our research since 2012.
reviewer1509228 - PeerSpot reviewer
Network Manager at a outsourcing company with 5,001-10,000 employees
Real User
Apr 11, 2021
Protects our network but has a limited range of IP addresses
Pros and Cons
  • "Sophos XG protects our network from advanced threats."
  • "There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients."

What is our primary use case?

Sophos XG protects our network from advanced threats.

What is most valuable?

VPN client list has a secondary client, so we need to use it without specific software for Sophos Connect client. I am using the VPN client list and it works fine.

What needs improvement?

There's an IP address delivery for our VPN client and a limited range of IP addresses. So this is a problem in the latest firmware release, but rather than using homework scenarios, we need a lot of VPN clients.

For how long have I used the solution?

I have been using Sophos XG for a couple of years.

What do I think about the scalability of the solution?

It's important to put together the VPN client features and others because we need to use this to improve the scenario and implement the IP address delivered to the VPN client. With another point of sale there, I believe that incorporating the two solutions is important to make the VPN client work.

How are customer service and technical support?

We offer contact center services and have a channel to reach the product support team, and they are ready to help when needed.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1535100 - PeerSpot reviewer
Senior Information Technology Project Manager at a tech vendor with 201-500 employees
Real User
Mar 31, 2021
Makes it easy to manage multiple endpoints in a centralized platform, but data traffic analysis could be better
Pros and Cons
  • "I like how you can integrate with other endpoints and Intercept X in one central management platform; I think it's a perfect solution, as Sophos will manage everything in one container and you can manage many firewalls or endpoints within one panel."
  • "Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable."
  • "I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version."

What is most valuable?

I like how you can integrate with other endpoints and Intercept X in one central management platform. I think it's a perfect solution. Sophos will manage everything in one container. You can manage many firewalls or endpoints within one panel.

What needs improvement?

Data traffic analysis could be better. I think Fortinet products like FortiAnalyzer are very effective in analyzing data traffic. I think it's better than Sophos. It could also be more stable.

For how long have I used the solution?

I have been using Sophos XG for more than two years.

What do I think about the stability of the solution?

I think Sophos has to concentrate on the latest firmware's stability because we have version 18, and we have many problems with our customers who have this version. I think Sophos has to thoroughly test the firmware before launching it. When you get any update on any hardware device, you get many problems. It's not good.

What other advice do I have?

On a scale from one to ten, I would give Sophos XG a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Project manager at a tech services company with 51-200 employees
Reseller
Mar 18, 2021
Provides quality threat protection
Pros and Cons
  • "Sophos XG deployment is easy and rapid."
  • "Most of our clients that end up choosing Sophos XG also consider Fortinet, however, Sophos XG has a better user interface and is also better with managing users, updates, and integrating with Active Directory."
  • "Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing."
  • "There is not much flexibility or scalability with this solution."

What is our primary use case?

Our clients from the governmental and enterprise sectors have multiple use cases for this product. 

What is most valuable?

The most valuable feature of this product is threat protection. Filtering and web protection are important as well. 

What needs improvement?

Sophos XG's web server protection and log viewer could improve. They should also introduce sandboxing. 

For how long have I used the solution?

I have about five years of experience with this solution. 

What do I think about the stability of the solution?

The solution's stability is fine. 

What do I think about the scalability of the solution?

There is not much flexibility or scalability with this solution. 

How are customer service and technical support?

The Sophos XG technical support is good. 

How was the initial setup?

Sophos XG deployment is easy and rapid. 

Which other solutions did I evaluate?

Most of our clients that end up choosing Sophos XG also consider Fortinet. However, Sophos XG has a better user interface. It is also better with managing users, updates, and integrating with Active Directory. 

What other advice do I have?

Before deciding on this product, it's important to evaluate the price of the network. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1390431 - PeerSpot reviewer
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Real User
Feb 4, 2021
Plenty of features, easy to use and simple install
Pros and Cons
  • "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
  • "There are issues with electricity with this solution."

What is our primary use case?

We use the solution as our HQ main firewall.

What is most valuable?

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

What needs improvement?

There are issues with electricity with this solution.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability could be better. We have 500 to 1000 users using the solution at my company.

How was the initial setup?

The installation is easy.

What about the implementation team?

The deployment only took an hour for one person to do it.

What's my experience with pricing, setup cost, and licensing?

The hardware is inexpensive but the license is expensive.

What other advice do I have?

I am going to continue using this product and I recommend this product to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1096965 - PeerSpot reviewer
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Jan 25, 2021
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
  • "This is a very stable solution."
  • "Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates."
  • "The MTR feature has to be enhanced."

What is our primary use case?

This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos. 

What is most valuable?

It is a stable product because it's on the central cloud so there's no management required. 

What needs improvement?

The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.

Which solution did I use previously and why did I switch?

We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.

How was the initial setup?

The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1483797 - PeerSpot reviewer
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Jan 25, 2021
Simple to use, simple to manage, and simple to administer
Pros and Cons
  • "The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection, and antivirus."
  • "They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time."
  • "Sophos can definitely improve with the interoperability between solutions."

What is our primary use case?

This firewall is part of the security solution that is implemented in medium-sized enterprises.

We are using it for endpoint and user security for laptops and mobile phones.

What is most valuable?

The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection and antivirus. It's similar to antivirus on steroids.

It's simple to use and has a simple interface. It's generally straightforward and configuration-wise, it's not complex. 

It's a very simple product to use and that's why you find it is used mostly in small to medium-sized enterprises. They don't have the manpower that a large organization can have, in terms of the skilled workforce when it comes to cybersecurity. They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time. That's the main selling point for Sophos.

What needs improvement?

I have not used their SD-WAN product or the SD-WAN feature, so I don't know how scalable the SD-WAN is. But, I hope just that the SD-WAN is up to par with FortiGate.

The integration is an area that can improve a bit. One of the other solutions that I have used that is highly interoperable is Fortinet. It's easy to integrate with other products. 

Sophos can definitely improve with the interoperability between solutions.

For how long have I used the solution?

I have been using Sophos XG for a year and a half.

We are using the latest version.

What do I think about the stability of the solution?

It is very stable. I've not had any issues with it.

In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products. 

What do I think about the scalability of the solution?

In terms of scalability, it's very scalable because they have different sized firewalls for different requirements or different specifications. 

It is also able to do high availability, so it's very scalable.

Currently, in our organization, we have coverage with Sophos Intercept X Endpoint Protection. We have 49 employees. We plan to continue to use this solution.

We are currently subscribed to a three-year product and will be using it for a duration of three years.

How are customer service and technical support?

I have not had any cases where I had to log technical support, but I believe it would be fast enough in case I needed to reach out to them.

Which solution did I use previously and why did I switch?

We are also using Fortinet FortiGate Firewall. 

How was the initial setup?

The initial setup is very simple.

For a normal deployment with basic configuration in a  medium-sized enterprise, it can take a day and a half.

If it's a complex network design then it might be three to four days.

It only requires one person to deploy and maintain this solution.

What about the implementation team?

We used an implementor and an integrator, but usually, I do it by myself.

Which other solutions did I evaluate?

The features in Sophos XG are the same features you would find in Palo Alto or Fortinet.

What other advice do I have?

I just like it the way it is. I wouldn't recommend any changes to it, because what they have is working and it's working very well. It is a product that I definitely recommend to others.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
ICT Manager at toril community cooperative
Real User
Jan 25, 2021
A fast, agile, and stable solution that is easy to deploy and manage
Pros and Cons
  • "Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use."
  • "Orchestration of the firewall is the most valuable feature."
  • "They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection."
  • "They can lower its price. It is very expensive."

What is most valuable?

Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.

What needs improvement?

They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very agile.

Which solution did I use previously and why did I switch?

We didn't have any other similar solution previously.

How was the initial setup?

It is very easy to deploy.

What's my experience with pricing, setup cost, and licensing?

It is very expensive.

What other advice do I have?

I would rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support Executive at a healthcare company with 51-200 employees
Real User
Jan 24, 2021
A stable and economical solution but there's room for a more customizable graphical interface
Pros and Cons
  • "I recommend the solution due to its ease of use and pricing."
  • "An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics."

What is our primary use case?

Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.


What needs improvement?

An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.

Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.

Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution is stable.

Which solution did I use previously and why did I switch?

We previously used Caveo Systems, but that was about 10 years ago.

How was the initial setup?

The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.


What's my experience with pricing, setup cost, and licensing?

The pricing is economical.

What other advice do I have?

I recommend the solution due to its ease of use and pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
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Buyer's Guide
Download our free Sophos Firewall Report and get advice and tips from experienced pros sharing their opinions.