Sophos Mobile Reviews

Generally, the product is meant for business customers who need to manage a large number of people who want to interact with the email systems and the corporate systems in place in an organization. Sophos Mobile services are a good alternative to the other MDM solutions in the market.

I like the level of interaction that the product offers with the other products in our company's environment. The mobile devices can be considered as endpoints, and our company can administer them from one place with the help of Sophos Mobile. My company is satisfied with the product because of the policy management area in the solution. My company also likes the product's ability to harden the overall security.

For Sophos Mobile, it is difficult to get good support. I see that there are not any problems with Sophos in general because its devices are always under development, but it is difficult to keep our company aligned with the tool's latest developments over all our platforms since it is something that gets introduced in the market in a continuous mode. The product can get better if it is possible to activate the developments in the tool directly.

From any improvement perspective, the support offered by the product needs to be improved. To be precise, the response time from the support team needs to be improved. The difficult training related to the product is an area of concern where improvements are required, and from an improvement perspective, the tool's setup phase needs to be made easier.

From any improvement perspective, the product's price can be lowered.

I have experience with Sophos Mobile.

Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten.

My company deals with four to five customers who use the product.

Before getting into the product's deployment process, I suggest that the person who will be involved in the implementation phase undertake good training since it is a tool that is not very easy to install for an inexperienced user.

My company initially used the product's on-premises version, after which we moved to the cloud.

The return on investment could be better if the product is used with other Sophos products. If you want to deploy Sophos Mobile as a single feature, module, or product, I would say that it's not the best solution.

My company needs to make yearly payments for the licensing charges attached to the product.

Sophos mobile can be integrated into our company's existing security and device management infrastructure due to the fact that, as it offers a centralized model, we can have an interface in the tool to administer mobile endpoints along with the email gateway because Sophos also has other products to manage such areas. My company is satisfied with the product.

I need more time to work on the product to understand how it can improve mobile device management and security in my company.

Regarding the threat detection capabilities of the product, I don't see my company dealing with a lot of threat-related incidents. My company is probably lucky that the product is able to protect us from threats.

I recommend the tool to those who are considering or plan to undergo good training before using the product since it is not an easy platform to install. Users of the product need to have some specific training. It is not a product meant for those who are not willing to spend time on it.

My company is satisfied with the product's reporting and analytics features.

I rate the tool an eight out of ten.

Sophos Mobile is primarily used to control mobile devices in the organization's mobile management strategy. It helps control where users cannot install their own applications and can enable or disable features such as the camera.

The solution helped our organization by allowing us to control mobile devices and ensure that when devices connect to our corporate network, they are all safe.

The most significant features of Sophos Mobile include controlling user installations and managing features like the camera, which can be disabled or enabled.

One area that could be improved is the compatibility with all mobile platforms, including iOS and Android, especially with the older versions.

I have been using this solution for ten years.

In terms of stability, I would rate Sophos Mobile at about eight out of ten.

Sophos Mobile is scalable. It can scale up to a number of devices, though I would rate the scalability at seven out of ten.

Sophos technical support is responsive and helpful.

Positive

We carried on from CyberOm because the product is stable, so there was no need to change to other products.

The initial setup of Sophos Mobile is very straightforward and easy, requiring around an hour for a normal installation without complex configuration.

There is a team of five engineers, including myself, involved in the deployment process.

Sophos Mobile has provided a financial return by enhancing staff performance and saving time on unproductive activities, potentially saving up to 20% of time.

Pricing is more toward expensive and not affordable for everyone, so I would rate it as a seven in terms of expense.

Overall, I recommend Sophos Mobile to others because it is easy to configure, works well, and has good support.

I'd rate the solution nine out of ten.

It serves as a robust endpoint protection on mobile devices. Whether you want comprehensive virus protection or full management capabilities for Azure mobile, it works well. Additionally, if you need to implement work profile management, Sophos ensures a separation between personal and work information. In this setup, a distinct work profile is created, containing only the necessary work-related applications, leaving personal applications unaffected.

The utmost importance lies in mobile security and its performance.

There may be necessary adjustments that need to be made because we are facing certain restrictions within the work profile.

We are currently deploying it.

The stability is good, but I did face certain issues regarding its work profile. I would rate it eight out of ten.

The scalability is satisfactory.

While not all cases prompt an immediate response, if you escalate an issue to a critical level, the support team tends to address it promptly. For issues categorized as high or low priority, the resolution time might extend to around twenty-four hours or even less.

Positive

The initial setup is straightforward. 

The deployment process is streamlined – we gather the user requirements and proceed with deployment based on those needs and the physical setup. We formulate a policy and incorporate it into a task bundle. In this process, the CapEx details are included in the task bundle. Through the policy, the MDM  solution is integrated. This ensures that is installed in one go along with the required management solution. Whether it's work profile or full management, both solutions are implemented seamlessly with a single policy, offering a comprehensive approach.

Overall, I would rate it nine out of ten.

If somebody wants to access visual data on their mobile, we can separately configure MDM. We can use the product to protect data. The users cannot take screenshots or copy official data on their mobile devices.

The solution provides us with data protection. Otherwise, people could download attachments and forward them to WhatsApp or any other social media app. If an employee leaves the company, we can remotely erase the official data on their devices. It is a convenient solution.

The product does not work well in iOS.

I have been using the solution for four years.

The tool’s stability is good.

The tool is scalable. More than 20 to 25 people in my organization are using the solution.

Support is good. We get personalized support frequently.

The initial setup is not complicated. It is manageable.

My team deploys the solution in the organization. The maintenance is not complicated.

The pricing is good. We can buy the product as a bundle. It is a cost-effective solution.

The solution has the basic features we need. Overall, I rate the product an eight out of ten.

We primarily use Sophos Mobile to deal with lost devices. If we lose a device, we want to lock it down and export all the content. We don't need it for antivirus because we're using Sophos on Windows machines, and the built-in Windows antivirus is enough. 

Sophos can block the Wi-Fi connection on a mobile device. That's one feature we wanted, but the main thing is the ability to disable the device if it's lost or stolen. We need to shut down PayPal, so it can't be used to make unauthorized purchases. 

Setting up Sophos Mobile wasn't easy. If you configure the device incorrectly, you need to start over from scratch.

We've used Sophos Mobile for about five years.

I wouldn't say it's unstable, but sometimes the enrollment gets lost. You're out of luck if that's the case, and I've had trouble getting support from them.

We haven't deployed Sophos Mobile on a large scale. We only have it on a  few machines, so I can't imagine how difficult it would be. 

I rate Sophos support six out of 10. It takes a long time to get a response. Our support reps are based in the Philippines, and it's hard to connect with them sometimes. It took me about two months to resolve my issue, so it wasn't a good experience. 

A Sophos representative sends you a URL, you open it, and you're enrolled in the system. After that, you need to configure your profile settings. For example, you can disable wireless connectivity on a mobile device. Once you create a profile, you can send it to the machine you want. It sounds easy enough, but I made some errors and had to redo the whole device. It's more difficult than I thought it would be.

I don't recall the exact price, but it's a few thousand dollars for 30 licenses. 

I rate Sophos Mobile seven out of 10. I'm okay with it, but I would probably use something else if it were my decision. I stick with Sophos Mobile because it's what the university uses. There are some other decent brands, but I never get to use them.

Sophos Mobile is used for managing devices for policy control, such as WiFi policies. The solution can be deployed on the console in the cloud or the agents on the endpoints.

The usage of Sophos Mobile is minimal in our organization. It is mostly for compliance reasons. We have to show auditors we are managing endpoint devices for security. Having the policies enforced on the endpoints is what they need to see, this is how the solution has benefited us.

One of the most valuable features of Sophos Mobile is the Wifi password.

Sophos Mobile is missing a lot of features that their competitors offer. This solution is outdated. Our main platform is on the MacBooks, and the integration with the Apple MacBook platform is not well designed. They haven't made any major redesign of this solution in approximately two to three years ago. This solution is offering exactly the same for too long. They are far behind the industry's latest technology.

To manage the Apple devices is not that straightforward there are a lot of features the other third parties solutions are offering which Sophos Mobile is not.

I have been using Sophos Mobile for approximately two years.

The stability of Sophos Mobile is good.

I have not had any problems with the scalability of Sophos Mobile.

We have approximately 50 people using this solution.

The support that we have received from Sophos Mobile was good.

I have previously used one of Sophos Mobile's competitors.

Sophos Mobile's initial setup is more complicated than other competitors or Apple's own solution.

We did the implementation of the solution in-house.

Apple is starting to do beta testing with their own solutions and for much cheaper than Sophos Mobile's price.

There are more expensive solutions on the market which have a lot more features and seem to be very good. They are in a comparable price range. When I looked at another solution it was a very similar solution with the same issue with outdated interface and features. It doesn't seem to have enough benefits to justify switching the vendor. Additionally, the antivirus from Sophos is very good good, and I've decided there's not enough reason for me to cut out the Sophos Mobile because I have the same console for everything. I can manage all the solutions within the Sophos console. There's not enough reason to justify cutting the Sophos Mobile.

I want to drop Sophos and use the Apple solution, but Apple is currently doing the beta test. There's are some bugs in the Apple solutions in the current version. Apple will eventually resolve all these issues, but currently, I cannot use this Apple solution.

My advice to others is Sophos Mobile seems to not integrate well with the Apple platform. If you have a pure Apple platform, I would stay away from Sophos Mobile.  Otherwise, if you don't have a lot of Apple devices, then it most likely will be fine.

I rate Sophos Mobile a five out of ten.

We were attempting to safeguard corporate data as it leaves our walls. We already have encrypted laptop hard drives, so we were trying to extend that to cell phones for One Drive, Outlook, and One Note. All that is corporate data. And if you lose your cell phone or somebody steals it or you dump it in the toilet or any number of things that could happen to your cell phone, we want to be able to block access, delete the corporate data, do all those things that good security people are supposed to do.

In terms of valuable features, we liked the lock feature, the roll-out white feature, and the find feature. I think that Sophos had a GPS locator, so you could figure out where the phone was from a GPS location.

In terms of what could be improved, the initial configuration and setup of the environment could probably be made a little bit easier. There are so many pieces that go into it. Intune is absolutely insane and Sophos is better, but it still is a bit complex to get it all set up correctly because you need to have certain certificates for Apple in order for you to connect to their device. And then you've got to have policies for this and rules for that and it is very complicated. We eventually get there, but their wizards just keep asking you questions, "Well, I don't know what that is." It's like, "Why do I need that?" Or "Where does that come from?" It's just so much.

I would like to have seen them, like several other packages I've seen, give you a set of basic rules and policies that most people use, so that in 10 minutes I could have the environment set up and have basic protection.

For most of the mobile device management, you pop the box and you've got to figure out what your policy is going to be, what your rules are going to be, and what software are you going to use. Are you going to do the full phone or a container? You've got to go figure out all these things because nobody tells you anything. My experience is that even after reading manuals and trying to figure out what pieces of data go where, or checking the support website, then you go look at the wizard or the interface, and it's different. They described things differently. There's a piece of data that you need that's required that the documentation doesn't say that is supposed to go in there. And it just drives me insane when the documentation doesn't exactly match what I'm looking at on the screen.

We have been using Sophos Mobile for the last 12 months.

I called their technical support on occasion, but calling tech support is like pulling teeth or having a root canal. It's painful because you have to go through level one and you explain in excruciating detail exactly what your problem is. And then they write it all down and they give you a support case number. And then they have to pass it on to level two. Who knows what their technical acumen is, because level one can't fix the problem. Then they have to pass it on to level two. And it's not, "Hold the phone a minute and I'll go get this person for you." It's hang up and they'll call you when they get to you.

It's absolutely terrible. Like I said, I've been in the business for a long time so I do not call tech support until I'm really, really stuck or it's really, really broken. And it's offensive to me to have to go through a level one and answer juvenile questions of stuff I've already done and not even be able to speak to a level two or an actual engineer about fixing my problem. I could get it fixed in five minutes if they just let me have a phone call.

The initial implementation was done by me and I'll tell you why. It's money. Budgets are extremely tight right now, especially with this COVID stuff that's been going on. I don't have the luxury of a budget to spend a thousand dollars on a consultant to come in and do stuff that I have the technical capability to do. So if I spend money on a license, I've got to be able to handle the configuration. Plain and simple.

On a scale of one to ten, I would rate Sophos Mobile a four.

They need to make it easier.

I've been in this industry for 30 years, so I'm not stupid by any manner of means. But like most IT personnel, I've got more on my plate than I can shake a stick at. I don't have time to spend the three or four days to read volumes of support articles and figure out configurations and then mess with the GUI and screw it up and have to figure out how to fix it and how to push out rules that I really need. I don't have time to do all that. So the easier they can make an out of the box solution, the better. I suppose I could delegate it to somebody, but they are busier than I am. So it's the same situation.

We use this solution for mobile device cybersecurity purposes.

The remote management and cloud-based maintenance features of this solution are very useful for our organization. It's also very user-friendly for staff working on the back-end, and it encompasses all device types.

We have experienced issues in updating iOS devices when we set a minimum version requirement policy, and we do not have the option to force automatic installation. As a result, the device must be supervised for updates to be applied and that should be improved. There is also no way to enforce a screen lock on end-user devices which decreases the security level of the device.

We have been working with this solution for six years.

We have found this to be an extremely stable solution from a cloud management perspective. However, end users occasionally experience less than smooth security control.

This is a very scalable solution as it is cloud-based.

The technical support for this solution is very good. If we contact them and they don't have an answer, they always come back to us with a solution within a very short period of time, and they keep us informed through the process.

Positive

The initial set up for this solution is very straightforward. It is cloud-based, which means that the product and the management console are available as soon as a license is purchased. As long as the end user has a stable internet connection then it can be deployed to their device remotely in 10 minutes.

We have found the ROI from this solution has been a 20% reduction in both time and resource use.

We would recommend this solution for small and medium sized organizations, as the pricing and service is very comprehensive at that scale. Larger organizations may find that the solution cannot meet all of their functional requirements.

I would rate this solution an eight out of ten.

We are a security solution provider and Sophos Mobile is included in the larger Sophos EDP collection. This is one of the products that we implement for our clients.

This solution is used for both mobile device management and mobile experience management.

The most valuable feature is the mobile device management capability. You can easily manage all of your mobile devices.

With respect to the security that it provides, so far it has been so good.

On Android devices, the protection and security are quite good.

They continue to work on integration with mobile device management and mobile security. They are improving the protection but I think that the capabilities still need to be enhanced.

We have been dealing with Sophos Mobile for one year.

Being on the cloud, this is a scalable product.

The technical support is good. We expect them to be able to help us resolve issues and it has gone well so far.

The client is installed on a mobile device and then it is centrally managed on the cloud. The installation is straightforward and takes three hours to complete.

We have two admins to manage this solution.

The licensing fees are paid based on a one-year or two-year subscription.

Overall, this is a good product and I recommend it. I don't have any specific recommendations for them to improve upon it.

I would rate this solution an eight out of ten.

The security features work well.

The features of Sophos Mobile could improve. The way the system works together could be better. Additionally, the integration with other Sophos products could improve.

I have used Sophos Mobile within the last 12 months.

The solution is stable.

The solution has been scalable for the small companies that have been using it. I do not have customers in large companies to comment further on the scalability. It is best suited for SMB.

I have not had a problem with the support.

The setup is complex.

Sophos Mobile is inexpensive.

I rate Sophos Mobile a seven out of ten.