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Head ICT at NIC Uganda
Real User
Reliable, easy to install, reasonably-priced, with good management control
Pros and Cons
  • "I like the dashboard, the interface, the management console, and the remote login."
  • "I would want the level of integration to have another device on your network that is also reliable."

What is our primary use case?

We use this solution as a firewall, and for remote login during the lockdown period.

We have used Sophos client, which is connected to the firewall to help our users to log in remotely. 

How has it helped my organization?

We have always used firewalls, this is just a different one that we have deployed. It allowed our clients to log in remotely. 

It has also helped us with outbound and inbound account management.

We have used it to manage the usage of the sites and helping to control the internet usage during productive hours.

What is most valuable?

I like the dashboard, the interface, the management console, and the remote login.

What needs improvement?

I would like to explore network access control. I haven't seen that it is clearly deployed.

It might be something that is already in place, or if it is available on another device.

I would want the level of integration to have another device on your network that is also reliable.

Buyer's Guide
Sophos XG
September 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
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For how long have I used the solution?

I have been using Sophos XG for three years.

What do I think about the stability of the solution?

It's very stable. It has never given us any problems.

When there are power failures, we have to reboot the network.

What do I think about the scalability of the solution?

We have not tested the scalability. Our users are below 100, and from the time that we got it, our number of users has not gone above that original 100.

From what I have read, it's scalable and we have plans to increase our usage. For example, we are not using the Intrusion section, which is an area that we want to use. 

We also plan to install the Sophos endpoint.

We are looking at integrating the two solutions and seeing how they work.

We have been using a different antivirus for our endpoints.

How are customer service and support?

I haven't used technical support from Sophos. I have not required it. It's been easy for me to sort out myself.

Which solution did I use previously and why did I switch?

Sophos was our first physical firewall device on our network.

Before that, we were using Linux-based open-source software firewalls.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

What's my experience with pricing, setup cost, and licensing?

The price for the firewall is reasonable.

The endpoint, however, is expensive. The price is not very standard, considering where we are coming from.

What other advice do I have?

We are considering Sophos endpoint and should have it next month.

I would recommend Sophos XGto others.

I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head of Cybersecurity at mundo credito
Real User
Management centralized, highly scalable, and technical support helpful
Pros and Cons
  • "I have found the feature allowing you to manage everything from a centralized location beneficial."
  • "I am using the Azure Active Directory in my company and it was complicated to integrate this solution with Azure."

What is our primary use case?

We are using the solution as a firewall to protect all the computers in our financial organization, we did not have one before.

What is most valuable?

I have found the feature allowing you to manage everything from a centralized location beneficial.

What needs improvement?

I am using the Azure Active Directory in my company and it was complicated to integrate this solution with Azure. I had to use an internal VPN and had to do many configurations to get it operating. This process should be easier to implement.

For how long have I used the solution?

I have been using the solution for the past six months.

What do I think about the stability of the solution?

The solution has been stable in my experience.

What do I think about the scalability of the solution?

One of the main reason I chose this solution was great scalability. I have approximately 150 people using this solution in my company.

How are customer service and technical support?

The technical support is very good. Two months ago we needed help with implementation and they helped us with the configuration of Azure and this solution. You are able to find everything in the documents for the solution, it comes with easy to follow information with photos.

Which solution did I use previously and why did I switch?

I was using Cisco products before and we decided to switch to this solution because of Sophos Central and it is easier to manage. 

How was the initial setup?

The setup was easy to manage for this solution.

What about the implementation team?

It has taken us six months to implement the solution and I am still deploying my system. We used another company to help us do the deployment and maintenance is done by a team of three.

What's my experience with pricing, setup cost, and licensing?

I paid for a license for the solution for three years costing approximately $11,000. Additionally, I received the Web Appliance fee for paying for the full license. 

What other advice do I have?

All my experience with this solution has been good. I would recommend this to others and already have.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
September 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer1499802 - PeerSpot reviewer
Software Engineer at a tech services company with 201-500 employees
Real User
Dual antivirus sets solution apart from other vendors
Pros and Cons
  • "Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG."
  • "We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it. We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems."

What is our primary use case?

We do not have a primary use case for this solution. We are using Sophos XG to configure wireless networks. Some of our clients have Sophos XG integrations and we are using the MAC filtering on it. 

We also use the Sophos XG antivirus, content filtering, and as a secure email gateway. 

We have a bundled license with an email security subscription. We also use the free Sophos XG VPN. 

What sets Sophos XG apart from other vendors is the solution's dual antivirus. We enabled the Security Heartbeat feature, which synchs endpoints with the network layer antivirus; they work as a single unit. If there is a virus attack from outside world, the firewall handles it. If a virus comes when the network layer is idle, the endpoint protection takes care of it, which is why we are using this solution in our office scenario.

What is most valuable?

The solution is not vulnerable and that is the most important aspect of it for me. We deployed the Sophos XG firewall on the Edge browser and everything that comes in from the outside world as a potential threat is handled by the firewall.

I'm satisfied with the user interface and the solution's security level. They have a sandboxing solution for zero-day threats and a real-time cloud solution with millions of tags. I think the number at this point is four million tags. This is a good features in Sophos XG; it provides more security against new attacks, which are generated every day.

What needs improvement?

I don't see any drawbacks to this solution at the moment. I know of other products that have more features and are more advanced stages, but ultimately, an organization's choice of software depends on its budget. If you have a small amount of money and you want to secure your network, Sophos XG can provide you with network security. Sophos ZG is a mid-range solution. There are solutions that are above it in terms of features on the market, but they cost more money. 

They could work on their technical support to make it more productive for the end customer. Some of my friends and colleagues have had unfavorable experiences with the tech support taking too long to close their ticket. However, I opened two cases this week and both have been resolved. 

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the scalability of the solution?

My impressions of the solution's scalability is that it varies depending on the model or capability of the box. When we have clients that want to deploy a small box on 200 or 150 users, we suggest that they get a box that's better able to cater to problems and their traffic. If a customer has 35 or 50 users, we will propose just a small box.

How are customer service and technical support?

We are facing some technical issues with Sophos XG right now. We have already escalated this issue with the Sophos technical support. They seem to be working on it.

We are satisfied with the technical support. They reply quickly to our queries, but sometimes take time upgrading their systems.

How was the initial setup?

The initial setup was not complex. I was new to the solution when I deployed it and I didn't face any problems; it wasn't a hassle or challenging for me.

Which other solutions did I evaluate?

I did not evaluate any other options. 

What other advice do I have?

This is a mature product. It has a good Gartner rating. It is best for the enterprise level, for the SMBs. Anyone can deploy according to the needs of their customers.

Sophos CG is cost-effective, which makes it really suitable for SMB. If you want basic security and more embedded features, go with Sophos XG. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
ICT/HMIS Supervisor at a healthcare company with 501-1,000 employees
Real User
A stable and seamless solution with good support and useful VPN and filtering features
Pros and Cons
  • "The VPN feature is the most valuable. It has come in handy during this period when people are working from home. The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas."
  • "They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured."

What is our primary use case?

We use it for VPN and for filtering direct traffic. We are using XG50.

What is most valuable?

The VPN feature is the most valuable. It has come in handy during this period when people are working from home.

The filtering feature is also valuable because you can easily filter the sites that you don't want to visit. You can also set timely surfing quotas.

What needs improvement?

They made some changes to the firmware update sometime last year, which moved some of the policies from where they were before. Some of the policies, such as NAS policies, were separated, which made it a bit hard for people to trace the policies they had configured.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It has been very stable. We haven't had any outages. It has been seamless.

What do I think about the scalability of the solution?

I am not quite sure about that. In terms of the number of nodes, we have around 200 nodes. All the internet traffic has to go through Sophos XG. In terms of the number of people who handle the support, we have two people.

How are customer service and technical support?

Their technical support is good. Whenever I have contacted them, they have given us support. They have been quite fast.

Which solution did I use previously and why did I switch?

We were using Cyberoam. When they were acquired, we just upgraded to Sophos because, at that time, they were providing the hardware and support to transfer your configs to Sophos.

What about the implementation team?

Its initial setup was done by a contractor. We just maintain it. We have an expert, and we also have access to an IT department.

What's my experience with pricing, setup cost, and licensing?

In terms of price, it is a mid-range product.

What other advice do I have?

I would recommend this solution. I would rate Sophos XG an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1496412 - PeerSpot reviewer
ICT Manager at a hospitality company with 1,001-5,000 employees
Real User
Easy to use, scalable, and fairly stable, but needs simplified interface and better security
Pros and Cons
  • "We find it easy to use. Its internal configuration is very easy. It is not complicated in terms of use and configuration. It has been fairly stable, and it is also scalable."
  • "They can simplify its interface so that it is mostly drag-and-drop. There was an SQL injection attack on some Sophos devices. They just need to harden their devices a little bit so that they can't be hacked very easily."

What is our primary use case?

We are using it at a gateway level. We are using Sophos XG Series 135. 

What is most valuable?

We find it easy to use. Its internal configuration is very easy. It is not complicated in terms of use and configuration.

It has been fairly stable, and it is also scalable.

What needs improvement?

They can simplify its interface so that it is mostly drag-and-drop. There was an SQL injection attack on some Sophos devices. They just need to harden their devices a little bit so that they can't be hacked very easily.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It has been fairly stable.

What do I think about the scalability of the solution?

It is scalable. We had scaled it for the number of users that we have, and it has worked fine for us. We have around 40 users.

How are customer service and technical support?

We rarely contact their technical support. There was a time when our head office contacted their technical support. It was an issue in 2008, and they provided a patch.

Which solution did I use previously and why did I switch?

We used Cisco ASA five or six years ago.

How was the initial setup?

We found it easy to install. Its installation took around one to one and a half hours.

What about the implementation team?

I did it myself. I have had some training on the product. In terms of support, we have just two guys who handle the support. Two people are enough for its deployment and maintenance.

What other advice do I have?

I would recommend this solution. It is a fairly stable and good solution. We will keep on using it.

I would rate Sophos XG a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1483797 - PeerSpot reviewer
Service Delivery Engineer - Network Security Lead at a tech services company with 51-200 employees
Reseller
Simple to use, simple to manage, and simple to administer
Pros and Cons
  • "The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection, and antivirus."
  • "Sophos can definitely improve with the interoperability between solutions."

What is our primary use case?

This firewall is part of the security solution that is implemented in medium-sized enterprises.

We are using it for endpoint and user security for laptops and mobile phones.

What is most valuable?

The most valuable feature is the Intercept X. It is the advanced features that are used for malware detection and antivirus. It's similar to antivirus on steroids.

It's simple to use and has a simple interface. It's generally straightforward and configuration-wise, it's not complex. 

It's a very simple product to use and that's why you find it is used mostly in small to medium-sized enterprises. They don't have the manpower that a large organization can have, in terms of the skilled workforce when it comes to cybersecurity. They just need something that is simple to use, simple to manage, and simple to administer, but effective at the same time. That's the main selling point for Sophos.

What needs improvement?

I have not used their SD-WAN product or the SD-WAN feature, so I don't know how scalable the SD-WAN is. But, I hope just that the SD-WAN is up to par with FortiGate.

The integration is an area that can improve a bit. One of the other solutions that I have used that is highly interoperable is Fortinet. It's easy to integrate with other products. 

Sophos can definitely improve with the interoperability between solutions.

For how long have I used the solution?

I have been using Sophos XG for a year and a half.

We are using the latest version.

What do I think about the stability of the solution?

It is very stable. I've not had any issues with it.

In terms of bugs, I've not had any bugs, or I've not encountered any bugs when deploying Sophos or administering Sophos products. 

What do I think about the scalability of the solution?

In terms of scalability, it's very scalable because they have different sized firewalls for different requirements or different specifications. 

It is also able to do high availability, so it's very scalable.

Currently, in our organization, we have coverage with Sophos Intercept X Endpoint Protection. We have 49 employees. We plan to continue to use this solution.

We are currently subscribed to a three-year product and will be using it for a duration of three years.

How are customer service and technical support?

I have not had any cases where I had to log technical support, but I believe it would be fast enough in case I needed to reach out to them.

Which solution did I use previously and why did I switch?

We are also using Fortinet FortiGate Firewall. 

How was the initial setup?

The initial setup is very simple.

For a normal deployment with basic configuration in a  medium-sized enterprise, it can take a day and a half.

If it's a complex network design then it might be three to four days.

It only requires one person to deploy and maintain this solution.

What about the implementation team?

We used an implementor and an integrator, but usually, I do it by myself.

Which other solutions did I evaluate?

The features in Sophos XG are the same features you would find in Palo Alto or Fortinet.

What other advice do I have?

I just like it the way it is. I wouldn't recommend any changes to it, because what they have is working and it's working very well. It is a product that I definitely recommend to others.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
ICT Manager at toril community cooperative
Real User
A fast, agile, and stable solution that is easy to deploy and manage
Pros and Cons
  • "Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use."
  • "They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection."

What is most valuable?

Orchestration of the firewall is the most valuable feature. It is a fast and agile solution. It is good with protection. It is also very easy to deploy and manage, and its user interface is easy to use.

What needs improvement?

They can lower its price. It is very expensive. We are looking for a less expensive solution depending on our budget. They can also improve it in terms of firewall protection.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very agile.

Which solution did I use previously and why did I switch?

We didn't have any other similar solution previously.

How was the initial setup?

It is very easy to deploy.

What's my experience with pricing, setup cost, and licensing?

It is very expensive.

What other advice do I have?

I would rate Sophos XG a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Support Executive at a healthcare company with 51-200 employees
Real User
A stable and economical solution but there's room for a more customizable graphical interface
Pros and Cons
  • "I recommend the solution due to its ease of use and pricing."
  • "An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics."

What is our primary use case?

Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.


What needs improvement?

An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.

Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.

Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

The solution is stable.

Which solution did I use previously and why did I switch?

We previously used Caveo Systems, but that was about 10 years ago.

How was the initial setup?

The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.


What's my experience with pricing, setup cost, and licensing?

The pricing is economical.

What other advice do I have?

I recommend the solution due to its ease of use and pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
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Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.