We use Sophos XG to protect our perimeter network and internet access.
CIO at a tech services company with 11-50 employees
Useful VPN, helpful vendor implementation, and quick support
Pros and Cons
- "One of the most valuable features is the VPN."
- "Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important."
What is our primary use case?
What is most valuable?
One of the most valuable features is the VPN.
What needs improvement?
Sophos XG should improve on the GDPR features involving data protection and encryption. Security regarding data protection is important.
For how long have I used the solution?
I have been using Sophos XG since they bought Astaro, and it has been for approximately 15 years.
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Sophos XG
April 2025

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What do I think about the stability of the solution?
Sophos XG is stable. We've been using it for a long time. We had a lot of proposals from other vendors, but we decided to stick with Sophos.
What do I think about the scalability of the solution?
We have found Sophos XG to be scalable.
We have approximately 150 people using the solution which includes people that do not know they are using it, collaborators, and administrators that work on it.
How are customer service and support?
We had to use support a few times and the answers we received were straightforward and in a timely manner.
Which solution did I use previously and why did I switch?
We were using other solutions previously. However, Sophos bought the companies that created them. We kept using the same solution but the name has changed.
How was the initial setup?
The implementation of Sophos XG is not as straightforward as we would expect in the latest versions.
What about the implementation team?
We used a company to do the implementation of Sophos XG. The process did not take very long, it took them approximately two weeks. It did not seem that difficult. Our experience with the vendor's support was very good.
We have a team of four that work on the Sophos XG for maintenance. They are not working on it full-time but they are all skilled to intervene if needed, and the first line of support for the solution.
What's my experience with pricing, setup cost, and licensing?
Sophos XG is a very good solution, and it's cheaper than most of the other vendors. It is really affordable.
We are on a three-year license to use the solution.
Which other solutions did I evaluate?
I have evaluated other solutions, such as Check Point.
What other advice do I have?
My advice to those wanting to implement this solution would be training is required for the implementation.
I rate Sophos XG an eight out of ten.
I'm aware that there are other solutions that are probably better than Sophos XG, such as Check Point. However, I still find that it's a very good solution for small to mid-size companies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Technical Support Engineer at Intimesolutions
Easy to set up with good technical support but takes a while to load
Pros and Cons
- "Technical support is responsive."
- "The user interface could be better."
What is most valuable?
The solution is mostly a good firewall.
The initial setup is pretty easy compared to other options on the market.
The product has been stable.
The solution can scale.
Technical support is responsive.
Sophos offers pretty good pricing.
What needs improvement?
The user interface could be better.
We find that the solution takes too long to load. It's slow.
For how long have I used the solution?
We've been dealing with the product for six or seven years at this point. It's been a while.
What do I think about the stability of the solution?
The solution has been stable. We haven't had any bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have customers of every size, including medium and enterprise-level.
The product can scale and if a company needs to expand it can do so.
How are customer service and support?
Technical support is pretty good. We've been happy with their level of responsiveness. I have no complaints.
How was the initial setup?
The initial setup isn't too difficult or complex. It's pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
We find the pricing to be reasonable and not overly expensive.
What other advice do I have?
We are a Sophos reseller.
I'd rate the solution at a seven out of ten. If the graphical user interface was better and the performance was stronger, I would rate it higher.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Sophos XG
April 2025

Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
Overall work well, reliable, but reporting needs more information
Pros and Cons
- "Overall the solution works well."
- "The reporting could be improved in this solution by adding more details."
What is most valuable?
Overall the solution works well.
What needs improvement?
The reporting could be improved in this solution by adding more details.
For how long have I used the solution?
I have been using this solution for approximately five years.
What do I think about the stability of the solution?
There used to be problems with the stability of the solution a few years ago but now the solution is stable and reliable.
What do I think about the scalability of the solution?
We have approximately 400 users using this solution in my company and we plan to increase usage in the future.
How are customer service and technical support?
The technical support has been good.
How was the initial setup?
The initial installation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The solution is priced well.
What other advice do I have?
I am satisfied with the solution.
I rate Sophos XG a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Support Executive at a healthcare company with 51-200 employees
A stable and economical solution but there's room for a more customizable graphical interface
Pros and Cons
- "I recommend the solution due to its ease of use and pricing."
- "An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics."
What is our primary use case?
Our main use case of this solution is to support internal clients with virus scanning on laptops and on critical processors.
What needs improvement?
An area of improvement would be the reporting as diagnostic graphs take a long time to load and refresh. If there could be an option to show only select graphs, it may speed up the graphics.
Most of the time we don't use the disk usage, memory or CPU graphs. The main graph we watch is the bandwidth usage.
Additionally, their previous update contained many bugs. They need to ensure that, before releasing a new version, there are not so many bugs.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
Which solution did I use previously and why did I switch?
We previously used Caveo Systems, but that was about 10 years ago.
How was the initial setup?
The initial setup is very easy. The licensing and setting up of firewall rules takes some time, but the full deployment took about an hour.
What's my experience with pricing, setup cost, and licensing?
The pricing is economical.
What other advice do I have?
I recommend the solution due to its ease of use and pricing.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Manager at Computer Learning centre
Secure, highly reliable, and good online support
Pros and Cons
- "The security of Sophos XG is very good."
- "Sophos XG could improve by coming out with more innovative feature developments."
What is our primary use case?
Sophos XG is used as a firewall to manage our WiFi connections.
What is most valuable?
The security of Sophos XG is very good.
What needs improvement?
Sophos XG could improve by coming out with more innovative feature developments.
The solution is secure, but security could always be better, they should work on perfecting the security of Sophos XG.
For how long have I used the solution?
I have been using Sophos XG for approximately a few years.
What do I think about the stability of the solution?
I have found Sophos XG to be very stable.
What do I think about the scalability of the solution?
The scalability of Sophos XG is great.
As our business grows we will increase the users using this solution.
How are customer service and support?
I have not connected the technical support from Sophos XG. I have only used online support from websites which was good.
How was the initial setup?
The initial setup is very easy, it took less than one hour.
What about the implementation team?
We used an integrator for the implementation of the solution.
We have two engineers for the deployment and maintenance of Sophos XG.
What's my experience with pricing, setup cost, and licensing?
The price of the Sophos XG is very good. There are not any licensing costs, it is a one-time purchase price.
What other advice do I have?
I would recommend Sophos XG to others. It is a good solution and I am satisfied.
I rate Sophos XG an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a engineering company with 201-500 employees
Reasonably priced, implementation straightforward, but could be more user-friendly
Pros and Cons
- "The stability of Sophos XG is good, it has good performance."
- "In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click."
What is our primary use case?
Sophos XG is used as a network firewall.
What needs improvement?
In the Sophos XG, the SD-WAN has all the rules done separately, such as net policy routing. In the previous version, they were all in a single rule and everything was done that way. The way it is now is difficult for us because we are not used to this newer version. The firewall rules should be easier to configure and create. Everything should be done with a single click.
In the next version, the solution would be more user-friendly overall.
For how long have I used the solution?
I have been using Sophos XG for approximately two years.
What do I think about the stability of the solution?
The stability of Sophos XG is good, it has good performance.
What do I think about the scalability of the solution?
Sophos XG has good scalability.
We have approximately 50 people that use the solution in my company.
We use this solution on a daily basis.
How are customer service and support?
We have contacted the support from Sophos XG but we do not require the support often.
Which solution did I use previously and why did I switch?
We previously used Sophos Cyberoam and we switched to Sophos XG because it was the end of life for the Sophos Cyberoam and the bandwidth was poor.
How was the initial setup?
The initial installation of Sophos XG was not difficult.
What about the implementation team?
We used an integrator to do the implementation of Sophos XG.
We only require one person for the implementation and maintenance of the solution.
What was our ROI?
The solution is very good and we have received a return on investment.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XG is reasonable.
What other advice do I have?
I would recommend this solution to others.
I rate Sophos XG a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Plenty of features, easy to use and simple install
Pros and Cons
- "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
- "There are issues with electricity with this solution."
What is our primary use case?
We use the solution as our HQ main firewall.
What is most valuable?
In my experience, the solution was easy to use, has lots of features, and is easy to configure.
What needs improvement?
There are issues with electricity with this solution.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
I have found the solution to be stable.
What do I think about the scalability of the solution?
The scalability could be better. We have 500 to 1000 users using the solution at my company.
How was the initial setup?
The installation is easy.
What about the implementation team?
The deployment only took an hour for one person to do it.
What's my experience with pricing, setup cost, and licensing?
The hardware is inexpensive but the license is expensive.
What other advice do I have?
I am going to continue using this product and I recommend this product to others.
I rate Sophos XG a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect of solutions at a tech services company with 201-500 employees
User-friendly security with quality disk encryption but lacks on-premise deployment options and firewall rules could use improvement.
Pros and Cons
- "Sophos offers great disk encryption, anti protection, and the interface is very user-friendly."
- "I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement."
What is our primary use case?
We use this solution to secure the computers within our environment.
What is most valuable?
Sophos offers great disk encryption, anti protection, and the interface is very user-friendly.
What needs improvement?
I would like to next release to be able to support on-premise deployment. The construction of the rules within the firewall could also use some improvement.
For how long have I used the solution?
I have been using Sophos XG for about two years.
What do I think about the stability of the solution?
This is a stable solution, I have not had any issues in regards to stability.
What do I think about the scalability of the solution?
This is a scalable solution. We have about two hundred users in our company.
How are customer service and support?
I have not needed to contact support.
Which solution did I use previously and why did I switch?
We were using ESET prior to switching to Sophos. ESET was a very simple solution that was unable to detect malware or ransomware. We had an attack and needed to switch to a solution that supported ransomware.
How was the initial setup?
The initial setup was very straightforward and took about one week to complete.
What about the implementation team?
We used an integrator to compete the deployment. We have a contract with them so we do not need any in-house team members for maintenance.
What other advice do I have?
I would recommend this solution as it offers good protection.
I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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