Try our new research platform with insights from 80,000+ expert users
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Quick to deploy, cost-effective, and reliable
Pros and Cons
  • "The solution is cost-effective and easy to manage."
  • "Support could be improved."

What is our primary use case?

We deploy the solution for our customers.

It is a next-generation firewall. It has all the security features and operates as a next-generation firewall for the company.

What is most valuable?

The solution is cost-effective and easy to manage.

It's a stable and reliable product.

The initial setup is straightforward and simple to manage.

What needs improvement?

I can't recall coming across any missing features. 

Support could be improved.

For how long have I used the solution?

We've been using the solution for two years now. 

Buyer's Guide
Sophos XGS
June 2025
Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable. the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'm not sure about the scalability. I've never tried to scale.

However, it's my understanding that you need to replace the firewall if you need to expand.

We have more than ten people on the product.

How are customer service and support?

The Sophos support is bad. It needs to be improved. they are not helpful or responsive enough. The system for support is not that good. Sometimes they are not able to resolve the issue. 

How was the initial setup?

It offers a pretty simple and straightforward setup. It's not hard to manage the process.

The deployment is quick. If you have the skills, the firewall may only take a few minutes to set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable. It's relatively cost-effective. 

There is a licensing fee the customer has to pay. The license is yearly. We have what I believe is a two-year agreement.

What other advice do I have?

I'd rate the solution nine out of ten.

The product is cost-effective and if you're not looking for high speed it's quite good.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
MohamedMassoud - PeerSpot reviewer
Head Of IT at Misr Cement Qena
Real User
Top 20
A cost-effective solution to control the network and for web browsing
Pros and Cons
  • "It increases productivity in our company. Everything is protected."
  • "Deployment could be easier."

What is our primary use case?

We use the solution to control the network and for web browsing. It provides threat protection.

What is most valuable?

It increases productivity in our company. Everything is protected.

What needs improvement?

Deployment could be easier.

For how long have I used the solution?

I have been using Sophos XGS for three years.

How are customer service and support?

I have the company we bought from Cisco, which provides technical support. If anything goes wrong, we call them for any help and support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

With Cisco, You have to buy everything separately and request many options. It's preferable to get a full bundle like Sophos offers. Sophos includes everything in one package, and any additional features are less expensive than Cisco.

It is 20% more expensive than Sophos.

How was the initial setup?

The initial setup is difficult. You need to take a course to learn how to deploy Sophos. With training and hands-on experience, it’s manageable now, but setting up Sophos for the first time was time-consuming. Deploying the security and configuring the network took a lot of effort initially, but the process becomes much easier once that's done.

What other advice do I have?

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XGS
June 2025
Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Senior Sales and Service Engineer at Racca Infotech Pvt
Real User
User-friendly solution that makes managing roles and policies very easy
Pros and Cons
  • "Sophos XGS's best features are its VPN and ATPR1 cert protection."
  • "There are some issues with conversion and user roles when upgrading to Cyberoam."

What is most valuable?

Sophos XGS's best features are its VPN and ATPR1 cert protection. It's also very user-friendly and makes managing roles and policies very easy.

What needs improvement?

There are some issues with conversion and user roles when upgrading to Cyberoam.

For how long have I used the solution?

I've been using Sophos XGS for two years.

What do I think about the stability of the solution?

Sophos XGS is stable.

What do I think about the scalability of the solution?

Sophos XGS is scalable.

How are customer service and support?

Sophos's technical support is excellent.

Which solution did I use previously and why did I switch?

I previously used Cyberoam, but Sophos XGS's licensing is easier.

What's my experience with pricing, setup cost, and licensing?

Sophos XGS's pricing is very affordable.

What other advice do I have?

I would give Sophos XGS a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ahmed_Fahmy - PeerSpot reviewer
Operations Technical Lead at IT Supporters
Reseller
Top 5
A good user interface and simple solution to implement
Pros and Cons
  • "The solution offers more antimalware and antivirus feeds than others."
  • "The solution could improve inspection processes and troubleshooting for VPNs because this area is very weak."

What is our primary use case?

Our team of implementation partners serve as consultants and resellers of the solution. 

What is most valuable?

The solution offers more antimalware and antivirus feeds than others and it is simple to implement the application from one rule. 

The solution's interface is very good. 

What needs improvement?

The solution could improve inspection processes and troubleshooting for VPNs because this area is very weak. 

Improvement in VNET protection is also needed. 

For how long have I used the solution?

I have been using the solution for five years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Technical support is very good. 

Which solution did I use previously and why did I switch?

We implement this solution and other firewalls such as WatchGuard. A company's size such as small, medium, or enterprise determines the best solution. 

How was the initial setup?

The setup is simple but troubleshooting is complex. 

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. 

What other advice do I have?

I rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XGS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Sophos XGS Report and get advice and tips from experienced pros sharing their opinions.