Sophos XGS is used by our customers as a firewall. It is a gateway or perimeter security device. We use content filtering for applications, bandwidth management, VPN, or as a web application firewall. We are using all of the features, such as authentication, captive portal, and single sign-on.
Director at Automation technologies
Useful content filtering, beneficial bandwidth management, and good support
Pros and Cons
- "The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one."
- "The VPN capability needs some improvement in Sophos XGS."
What is our primary use case?
What is most valuable?
The most valuable features in Sophos XGS are bandwidth management, content filtering, and WAN link management failover. If one internet activity or one link would fail, automatically it will switch over to another one.
What needs improvement?
The VPN capability needs some improvement in Sophos XGS.
For how long have I used the solution?
I have been using Sophos XGS for approximately 15 years.
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Sophos XGS
March 2025

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What do I think about the stability of the solution?
Sophos XGS is a very stable solution.
What do I think about the scalability of the solution?
The architecture of Sophos XGS is fixed, it is not scalable.
How are customer service and support?
The support from Sophos XGS is very good.
How was the initial setup?
The initial setup of Sophos XGS is very easy and straightforward.
I rate the initial setup difficulty level of Sophos XGS a one out of five.
What's my experience with pricing, setup cost, and licensing?
The price of Sophos XGS depends on the type of license. However, the licensing cost is approximately 60 percent of the total cost.
What other advice do I have?
I would recommend others evaluate the solution before they purchase it.
I rate Sophos XGS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Presales Consultant at General Technologies
Straightforward implementation but SD-WAN feature could be improved
Pros and Cons
- "Setup was straightforward. One person is enough for deployment."
- "The SD-WAN feature isn't very good. It's there, but it doesn't work properly."
What is our primary use case?
It's deployed on-prem. We're using the latest version of this solution.
What needs improvement?
The SD-WAN feature isn't very good. It's there, but it doesn't work properly.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Technical support is good. I would rate them 3 out of 5.
How was the initial setup?
Setup was straightforward. One person is enough for deployment.
What was our ROI?
The ROI has been satisfactory.
What's my experience with pricing, setup cost, and licensing?
The cost is comparable to other similar solutions.
What other advice do I have?
I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Sophos XGS
March 2025

Learn what your peers think about Sophos XGS. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
IT Manager at Bavaria Egypt S.A.E.
Dynamic web and mail filtering contribute to improved security measures
Pros and Cons
- "I recommend Sophos XGS as it is easy, reliable, has good support, and is flexible and stable."
- "The reporting system is very poor. I cannot trace any traffic to our site if it feels some threats."
What is our primary use case?
I use Sophos XGS as a firewall in the company, for web filtering and spam filtering, mail filtering, and education filtering. It serves as a firewall that handles concurrent users' needs of around 23,000 to 32,000 connections.
What is most valuable?
Mail filtering and web filtering are the most effective features. I have been using the tool as a firewall in the company, for web filtering and spam filtering, mail filtering, and education filtering, just a firewall that serves the concurrent users' needs. I find it much easier than others, like FortiGate, which is complicated in its installation, but Sophos XGS is really easy.
What needs improvement?
The reporting system is very poor. I cannot trace any traffic to our site if it feels some threats. It just tells me that there is something during a certain time but does not provide information about the type of threats or how to get rid of them. This needs improvement.
For how long have I used the solution?
I have been using Sophos XGS since 2010, starting from the XG 110 and upgrading to XG 2100. I have been using Sophos starting from 2005 or 2004. It changed from Secure Computing to Sophos.
What was my experience with deployment of the solution?
The deployment took only two to three hours, which is not too much.
What do I think about the stability of the solution?
Sophos XGS is stable now, and I would rate its stability as a ten out of ten.
What do I think about the scalability of the solution?
The scalability is great. I can change what I want easily without interfering with other services or routines.
How are customer service and support?
I contacted Sophos support for a few questions, and they were very helpful. I would rate the support a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tested FortiGate, SonicWall, and Sophos. I decided to go for Sophos due to its easy deployment and troubleshooting, although it lacks in the reporting system.
How was the initial setup?
The initial setup of Sophos XGS was easy and much simpler compared to other solutions like FortiGate.
What was our ROI?
The costs have increased with Sophos XGS in the last few years, with license prices going up by 30%, doubling from $2,500 to about $5,000, which is a big challenge for us.
What's my experience with pricing, setup cost, and licensing?
Sophos XGS was reasonably priced initially, but the license cost has significantly increased in the last few years.
Which other solutions did I evaluate?
I tested FortiGate and SonicWall before opting for Sophos.
What other advice do I have?
I recommend Sophos XGS as it is easy, reliable, has good support, and is flexible and stable. If the reporting system and license price are improved, it would be great. It's a good firewall. I would rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 2, 2025
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