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Jeremiah Anderson - PeerSpot reviewer
Sr. Cybersecurity Engineer Splunk Architect at Coalfire Federal
Real User
Reduces troubleshooting time, but the interface and usability need to be improved
Pros and Cons
  • "Internal tracking is helpful because we do not like to deal with multiple ticketing systems, and I am not a fan of ServiceNow. We are able to keep everything internal and utilize Enterprise Security."
  • "Its interface and usability can always be improved."

What is our primary use case?

Being in an air-gapped environment, we pretty much look for insider threats and other notables related to improper configurations and against security best practices.

We are 100% on-prem and in an air-gapped environment, so there is no Internet connection.

How has it helped my organization?

There have been some improvements, especially related to centering. We added user behavioral analytics, so it imports everything. Any threat generated inside of that goes into Enterprise Security. I wish anomalies would go in there, but I can understand why they don't, as it generates so many anomalies. However, it would be nice if I could select certain anomalies that would be helpful with notables. This way, I can track down security events before they become threats.

I believe Splunk Enterprise Security has reduced our mean time to resolve, but we do not have any definitive timing metrics.

Splunk has helped improve our organization’s business resilience because it is a central location where correlation searches populate. We can easily track down and figure out where issues lie, which minimizes the time of my SOC team. It probably saves them a couple of hours considering it is colocating everything in one location. It would be nice if there were better ways to search for the data. We can take a look at the raw logs, but we should be able to find the actual event that caused the problem and see all the logs associated with it in a standard log format as opposed to just a text file with all the events added in.

We are a small environment, so we do not get a lot of alerts. We work on the issues as we get them and I am sure it saves a couple of hours.

In terms of its ability to predict, identify, and solve problems in real-time, it works really well when you are connected to the Internet. The predictive analysis is more cloud-based. Trying to find ways to do it on-prem in an air-gapped environment with no Internet connection can be a pain. There are some ways to do risk-based analysis, but we are still hamstrung because we do not have the Internet connection and the larger data sets that they have.

What is most valuable?

Internal tracking is helpful because we do not like to deal with multiple ticketing systems, and I am not a fan of ServiceNow. We are able to keep everything internal and utilize Enterprise Security. Internal ticketing is helpful because we can bring in all the data and have it all available. That way, we can go back and take a look at it if we find another situation. We do not have to utilize other ticketing systems for cybersecurity.

What needs improvement?

Its interface and usability can always be improved. We are running on the last version, so I have not checked out how the newest one looks. Currently, we have to track down and remember where things are located. We have new guys on the team, and sometimes they have to click around and figure out where things are.

Buyer's Guide
Splunk Enterprise Security
September 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Splunk Enterprise Security for about five years.

What do I think about the stability of the solution?

The solution is not going anywhere. As long as they continue to support and develop it, and not make it a cloud solution, we will continue to purchase it.

What do I think about the scalability of the solution?

We have a total of 500 devices, and we ingest around 150 gigs a day.

The scalability is pretty easy. They recently enabled it to be able to go into a search head cluster. Previously, the only way to install this was on its own dedicated search and it could not be connected to a cluster. Over the last four or five years, they have been pushing harder and harder for clustering everything up for shared resources. Enterprise Security is one of the few apps where you were not allowed to do that. Having scalability with the search head cluster is nice, and it is one thing I am looking at implementing in the future.

How are customer service and support?

Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we are able to get the support where we need it, but unfortunately, it is self-inflicted because we are air-gapped. It takes me anywhere between 45 minutes to an hour and a half to get the logs required. I need to get them sanitized, approved, and transferred over so that I can get them to Splunk. I would rate them a nine out of ten because a couple of times, I found the answer before they did.

They have the best documentation in all of the tech sector, and it is not behind a paywall where you cannot find information. There is certain information in Splunk Knowledge Base under the support page that I believe should be searchable through Google.

How would you rate customer service and support?

Positive

What was our ROI?

The return on investment is very good because, with ELA, we purchased the products at a reasonable price. We did not have to pay significantly more for licensing than we could possibly use. We were able to combine and get it at a much lower cost point.

In terms of the time to value, it took us a couple of months to get used to the interface and get people trained. Unfortunately, we had some turnover during that time, so we had to constantly retrain or train new people. The newer versions of Enterprise Security that came along made things a little bit easier. Luckily, we had some free training provided to us because we have an enterprise license agreement.

What's my experience with pricing, setup cost, and licensing?

Luckily, we come under a large federal agency, and before the pandemic, they signed a large enterprise license agreement. It worked out great and to our advantage because we are a small organization. We got a 300 gig license, and we just did not have the buying power to be able to get products cheaply. Because we all partnered together under the agency umbrella, we were able to get Splunk Enterprise Security, UBA, and ITSI for cheap. This was good considering the fact that some of these premium apps require a minimum number of users, and we do not have the number of people needed to even justify buying it.

What other advice do I have?

I would rate Splunk Enterprise Security a seven out of ten. There is definitely some room for improvement. I have not installed the newer version. Once I get into it, I will see what new capabilities there are, but there is a decent lift that is needed for the setup. Professional services help with that, but the customer generally does not like paying for that more than once.

Because of the ELA, I am able to come to Splunk conferences for free instead of having to pay my own dime. That helps tremendously, especially considering the fact that education is included. I believe that is because of the enterprise license agreement with the government contract. That helps out a lot. I have been coming to conferences since 2017. There are a lot of good people and a great community. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2238936 - PeerSpot reviewer
Tech Director at a government with 10,001+ employees
Real User
Increases observability, cuts security operations costs, and has amazing support
Pros and Cons
  • "The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable."
  • "I love the solution, but I would like to see more accessibility to the machine-learning capabilities that are sprinkled around Splunk."

What is our primary use case?

Our primary use case is SOC operations. However, we do have a lot of people sprinkled around that deal specifically with data analytics.

How has it helped my organization?

Splunk Enterprise Security definitely improved our organization. It has helped out with handling our SOC operations across the enterprise. It has increased observability exponentially as we build out the solution to support enterprise operations, and we definitely hope to see it evolve in the near future as well.

We manage multiple clouds. The Spunk solution for the cloud environment is a great asset for us, especially because we are able to get full observability of our cloud platforms in a consolidated environment. In terms of integrations, Splunk has so many integrations with our different cloud service providers, which allows us to easily get that data down to our operators.

We run a global operation, so we have to have observability across the board. Splunk allows our operators to quickly gain insights into the global operation so that they can handle the day-to-day activities that they do, which includes the security analysts' work, data analysts' work, or anything along the lines of handling troubleshooting.

It has reduced our operation time, and it has cut time by more than half. 

It has improved our organization’s business resilience. It has helped with disaster recovery and continued operations in the event of disaster recovery.

It has been an extremely good asset to support day-to-day activities for operations. It is something that was required and needed for over a decade now. It is definitely a nice change of pace, and it also improves the quality of service that our operators can provide to our customers and clientele.

It has cut our costs when it comes to running security operations. I do not have the exact numbers, but it has been a significant cut, especially because we have better access to data engineering and data scientists' tool sets to cut the data cost.

What is most valuable?

The consolidated overview of all the events that come in through our environment and an easy-to-access interface for all our end users are valuable. As we get more people onboard, it is important that they are able to easily jump onto the platform and understand what they need to see in our environment. Having that quick operational capability allows us to get our observability up to speed as fast as possible.

What needs improvement?

I love the solution, but I would like to see more accessibility to the machine-learning capabilities that are sprinkled around Splunk.

For how long have I used the solution?

We have been using Splunk Enterprise Security for about a good five years.

What do I think about the stability of the solution?

It is probably one of the most resilient tools in our environment, so I really enjoy what it provides us. It definitely provides us that 24/7 accessibility to our environment.

What do I think about the scalability of the solution?

The scalability is exactly what we needed to make sure that we have observability at the global scale. For global operations, Splunk has great scaling features to make sure that it is able to handle the large volume of data that we handle.

How are customer service and support?

Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts. They understand our environment very well, especially because they have worked in our environment before, so Splunk has done a great job in getting that type of talent to support their customers. I would rate them a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I was not involved in its deployment. I adopted it after I took this role.

What was our ROI?

We have seen a significant return on investment when it comes to Splunk, especially because of how it has allowed our operators to quickly respond to events on a day-to-day basis. It has allowed global observability.

There has definitely been a time to value. It comes down to having operators have access to such a unified platform.

What's my experience with pricing, setup cost, and licensing?

From what I have seen so far, Splunk has multiple cost models. The one that we are using is pretty good when it comes to ingesting data into the environment. It has worked out pretty well.

Which other solutions did I evaluate?

We have evaluated other solutions, and Splunk definitely comes out as one of the top competitors due to its interoperability with a lot of data sources that are sprinkled around in our environment. This interoperability is a key piece because we have such a diverse asset environment.

What other advice do I have?

Overall, I would rate Splunk Enterprise Security a ten out of ten.

The biggest value I get from Splunk conferences is being able to interact with my peers throughout our organization. I get an idea of what they are doing to make sure that we are on the same page and that we are able to cohesively build our security operations.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Splunk Enterprise Security
September 2025
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
reviewer2205072 - PeerSpot reviewer
Cyber Security Engineer at a university with 5,001-10,000 employees
Reseller
The analytical features helped us reduce our alert volume by 30 to 40 percent
Pros and Cons
  • "I like Splunk's data aggregation and search capabilities."
  • "Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky."

What is our primary use case?

Splunk Enterprise Security is a SIEM solution we use for security compliance and threat detection. 

How has it helped my organization?

Splunk helped us fulfill our requirements for security compliance and auditing. It also protects us from attacks. We can quickly notify our customers if they are facing any attack or breach. 

The solution's analytical features helped us reduce our alert volume by 30 to 40 percent. Splunk significantly speeds up our security investigations. 

What is most valuable?

I like Splunk's data aggregation and search capabilities. The insider threat detection features are handy, and Splunk's user behavior analytics are solid. It's one of the best tools for UBA. It covers everything. 

Splunk's Threat Intelligence Management draws from 10 to 15 open-source sites in real-time, enabling us to correlate our data with the IOCs. It helps us detect zero-day attacks. Splunk's threat topology and MITRE ATT&CK framework cover everything, including endpoints and application security from Layer 3 to Layer 7. Most queries are available out of the box. 

It's a fantastic tool for monitoring your environment. It allows you to do some granular analysis and see which assets are part of an attack. When breaches occur, you can quickly search your entire environment. It speeds up our threat-hunting process. 

What needs improvement?

Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky. 

For how long have I used the solution?

I have used Splunk Enterprise Security for four years. 

What do I think about the stability of the solution?

I rate Splunk Enterprise Security nine out of 10 for stability.

What do I think about the scalability of the solution?

I rate Splunk Enterprise Security nine out of 10 for scalability.

How are customer service and support?

I rate Splunk support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deploying Splunk is straightforward, but it requires some preparation. After you get your platform ready, the onboarding is easy. It isn't rocket science. Configuring visualization is also simple. It doesn't require much maintenance on our end because we have an SLA. 

What's my experience with pricing, setup cost, and licensing?

I work on the technical side, so I don't know precise figures. However, I know that Splunk is a premium product, so it's somewhat costly. Still, you get a lot of unique features for the money. 

You can choose the cheapest solution, but that will only help you achieve compliance in the near term. However, over time, you will begin to realize that there are so many security gaps that your team can't address. You need a solution like Splunk to maintain long-term security compliance. 

What other advice do I have?

I rate Splunk Enterprise Security 10 out of 10. My advice to Splunk users is to keep it simple. You don't need to complicate things or bring in AI and ML. Focus on the fundamentals like data onboarding and extraction, parsing, visualization, etc. Keep your dashboard simple, so it's easy for the end-user to understand. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1260045 - PeerSpot reviewer
Senior Analyst at a computer software company with 11-50 employees
Real User
Enables us to use rules to segregate data and restrict our clients from seeing each other's data
Pros and Cons
  • "Splunk's strongest suit is its user interface. We can integrate multiple solutions and adjust settings in the Splunk interface."
  • "Splunk could improve its default machine-learning models. Also, Splunk Enterprise's native threat intelligence isn't that good. I prefer a custom threat intelligence model."

What is our primary use case?

We implement Splunk Enterprise Security for our clients. It's a security tool that centralizes data in one location, so we can gain some insights from it. We can also use it to create alerts. For example, let's say we want to find an incident in real-time, but we can't sit in a single place and stare at the screen. We can create alerts that send us an email notification or automate a response. 

How has it helped my organization?

Splunk helped us reduce our alert volume because we could optimize our risk-based user analytics. I estimate that we decreased alerts by around 20 percent. Splunk Enterprise Security speeds up security investigations.  

What is most valuable?

Splunk's strongest suit is its user interface. We can integrate multiple solutions and adjust settings in the Splunk interface. It's easy to manage multi-cloud environments because we can use rules to segregate the data and restrict our clients from seeing each other's data. Splunk has a lot of plugins and add-ons that provide a lot of information about our cloud and on-prem environments.

Splunk's MITRE ATT&CK framework is excellent, but I haven't used it for investigation. I'm primarily involved in implementation and development. Splunk Enterprise Security is solid detection-wise and faster than many other SIEM solutions. 

We already have an antivirus solution in our environment, so Splunk detects viruses based on that. Once the antivirus detects something, it generates an incident in Splunk that we can investigate. The detection time depends on a few factors, but we can detect a threat in two to five minutes under ideal conditions. 

What needs improvement?

Splunk could improve its default machine-learning models. Also, Splunk Enterprise's native threat intelligence isn't that good. I prefer a custom threat intelligence model. 

For how long have I used the solution?

We have used Splunk Enterprise Security for more than three years.

What do I think about the stability of the solution?

Splunk Enterprise Security has gone through multiple versions, so the product is mature and stable. It's currently on version 9. 

What do I think about the scalability of the solution?

We can scale Splunk Enterprise Security horizontally or vertically. It isn't a problem. 

How are customer service and support?

I rate Splunk support 10 out of 10. Splunk has better support than other vendors I've worked with. It's better than IBM support. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously partnered with IBM and used QRadar as our SIEM. Splunk is faster, and I like the look and feel better. If you are looking for the cheapest solution, some free open-source SIEM solutions exist. They can do many of the same things that Splunk can do but maybe not at the same scale. 

How was the initial setup?

One person can deploy Splunk Enterprise Security in 15 to 20 days, depending on the architecture. It takes less time to deploy on the cloud. The solution requires some maintenance. We need someone there to monitor it in case there are issues. Three people are responsible for maintaining Splunk. 

What's my experience with pricing, setup cost, and licensing?

Splunk costs a little more than other SIEM solutions. It would be nice if they could bring the price down a little. 

What other advice do I have?

I rate Splunk Enterprise Security nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer2182467 - PeerSpot reviewer
Director of Security Engineering and Operations at a legal firm with 1,001-5,000 employees
Real User
Helps us reduce the volume of alerts we receive and speed up our security investigations
Pros and Cons
  • "The varied prebuilt feature is the most valuable because it ensures that we have complete coverage over all of the key questions."
  • "It is important to make sure that everything is built off of the threat models and all the underlying items within Splunk."

What is our primary use case?

We use Splunk Enterprise Security as our primary security event manager. We collect data from various log sources into our Splunk SIEM to build context around what is happening in our environment. We then use the capabilities of Splunk Enterprise Security and other tools to enrich this data and help us manage the data, events, and detections.

How has it helped my organization?

Splunk Enterprise Security helps us focus on security. It provides us with data and a number of pre-built learnings that allow us to view the content in very useful ways. We can apply filters to the data to get more value out of it. This is the primary use case for Splunk Enterprise Security: to help us analyze and leverage the content we have.

Monitoring multiple cloud environments can be relatively easy, but it depends on the vendors. There can be challenges, such as ensuring that all of the data is ingested and aligned correctly. This is because vendors, especially in the cloud, can change their log formats at any time. Additionally, some vendors may not provide the same log feeds in the cloud as they do with on-premises solutions. As a result, it is important to be aware of these potential challenges and to take steps to mitigate them.

Splunk Enterprise Security provides reasonable visibility into multiple environments by harnessing the power of Splunk and the data it ingests to unify and provide a consistent view.

Splunk Enterprise Security's threat detection can help our organization find unknown threats and anomalous user behavior. We are early adopters of the user behavior piece, so we are still working to normalize our data. Splunk is working with developers to ensure that they can intake our data. We use Windows Log Forwarding for a lot of our host-based logs. We are leveraging this with an on-premises GPO. The gathering mechanism is a little bit different than what Splunk has seen, but it is still within the realm of acceptable. We are working through this issue.

We have a few different STIX and TAXII feeds that are being processed by the Threat Intelligence Management feature. We are members of a few different organizations that provide these feeds, and we use them as needed. The feeds also feed into some of our security products.

Actionable intelligence provided by Threat Intelligence Management is valuable, but it is important to be aware of its limitations. Threat intelligence can help organizations to correlate and build context around security events, but it is important to remember that the information provided is often brittle and can change quickly. For example, an IP address that is associated with a threat actor today may be used by a legitimate user tomorrow. Additionally, some threat intelligence feeds may be contaminated with false positives, which can lead to false alarms. It is important to carefully evaluate the quality and reliability of the threat intelligence before taking any action. Organizations should also have a process in place to verify and validate any threat intelligence before using it to make security decisions.

Splunk Enterprise Security is a valuable tool for analyzing malicious activities and detecting breaches. I am glad we added it to our security stack. Previously, we ran for a year or so without it, and while we had some capabilities, we were truly missing out on some things by not having Enterprise Security. It definitely added value for us, and I would not go back to not having it. I think it has been a solid addition to our security posture.

Splunk Enterprise Security helps us detect threats faster, but the lion's share of the work is still in the process of customizing it to our needs. Taking enterprise security and modifying it to apply to our needs is where we see the biggest bang for the buck. From that perspective, it is probably better for us.

A lot of the prebuilt capabilities in Splunk Enterprise Security are extremely beneficial because they cover all the use cases. I think another important aspect is the consistency of their approach and how methodical they are. This is very helpful because it sets a structure for how we view our data and what we can leverage from it. This page clearly drives us to what is happening and what we need to do, and it has a workflow associated with it. This also helps to reinforce the process. When we deal with security issues, this can always be a challenge. We are dealing with a fire drill, and we need to be able to react. We don't want to make mistakes, and it is easy to do so if we are trying to wing it. However, the structure of this approach helps to reinforce that. I think this is another area that is beneficial in terms of the workflow and how it approaches what it does.

Splunk Enterprise Security helps us reduce the volume of alerts we receive. However, we still have to take action on a number of items. Splunk Enterprise Security helped us to do this by ensuring that our input data is accurate and reliable. We are still evolving and maturing in our use of Splunk Enterprise Security, and we believe that it will continue to help us to reduce the volume of alerts we receive and improve our security posture.

Splunk Enterprise Security helps speed up our security investigations to a degree. The workflow is improved, and when we encounter an incident, we can take ownership of it, manage it, dive into individual facets of it, run queries, and expand on them. It makes some items easier to access or understand.

What is most valuable?

The varied prebuilt feature is the most valuable because it ensures that we have complete coverage over all of the key questions. By seeing how others analyzed the data, we can develop new dashboards and approaches. It is always helpful to see how someone else used a tool to spark ideas about how we can enrich our items based on our specific needs. This feature covers a lot of our core general questions and is helpful, but it also allows us to see what someone who is really focused on this area has done and how we can tune and tweak it to our needs.

What needs improvement?

It is important to make sure that everything is built off of the threat models and all the underlying items within Splunk. This includes making sure that the log feeds are aligned correctly so that when we look at data and alarms, everything makes sense. Sometimes, I see alarms that are caused by data sources that have snuck in. For example, if my firewall says something about AV, it might get mapped into antivirus. This can happen because firewalls are multipurpose devices, and they can end up in models that aren't really applicable. Part of the problem is the infrastructure within Enterprise Security with how they group data types. For example, authentication data, firewall data, network data, and user-based data are all gathered in different ways. This can lead to confusion, especially when multifunction devices are involved. For example, if a firewall says that antivirus is not enabled, it might still detect something as if it was antivirus-related. This can blur the incidents and the information we have. It is important to identify items that creep in or issues that need to be cleaned. This will help us identify problem areas and their root causes more effectively and quickly. We can then clean up the data model, make sure the lines are correct, and get higher-quality alarms.

For how long have I used the solution?

I have been using Splunk Enterprise Security for over a year. We have used Splunk as a security SIEM for at least three to four years.

Which solution did I use previously and why did I switch?

We previously used free Splunk apps.

What's my experience with pricing, setup cost, and licensing?

I believe that Splunk Enterprise Security is worth the price, but it is expensive. I am always trying to balance the need for security with the need to be cost-conscious.

What other advice do I have?

I give Splunk Enterprise Security an eight out of ten.

Using a SIEM is not cheap, no matter how you slice it. So, the first question I would ask is, what are we trying to do with our SIEM? In my opinion, Splunk, including ES shines when we are willing to invest in learning and modifying our SIEM, our solution, and our environment to align it with what we do and how we do it. If we are willing to make that investment to contextualize the security and visibility, then Splunk is a tool that can help us do that. If we are looking for a turnkey solution, where we can just throw logs at something and then pull the arm of the slot machine and get things out, then Splunk is not necessarily the right tool for us. We can get there, but it will be a pricey slot machine. I think we will get the most value out of Splunk if we want to get things that are more contextual to us. We may need to enhance or build off of the Splunk dashboards that ES includes, and that will help us to create dashboards that are extremely relevant to our environment. If we are comfortable with creating Splunk queries, then we will have a lot of power at our fingertips.

To those looking into the solution, I would ask: What are they looking for? What are they willing to invest in? Do they want to understand queries? Do they want to build the knowledge around how to structure them? Are they willing to put in the effort to get the real power out of it, or are they expecting something to tell them what is going on? They need to realize that it is never going to be built for them at that point. So they are going to be getting something generic. They have to consider their specific situation, such as how many people they have on their team, etc. They should also probably take a good stock of what they are trying to log and how long they have to retain it. I have been very happy with our Splunk Cloud instances. They have been very reliable. I think it has been incredibly powerful for us. I think that is also another aspect of whether they are going to have their SIEM in their environment or outside of their environment. They need to think about some of these items. Obviously, Splunk can go either way. They have to make their decisions there. We have been very happy with our Splunk Cloud instance. So that's what's been really good for us. And, also, it takes some of the administrative aspects and puts them on somebody else. That's valuable for us too.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Solution Engineer at Sennovate Inc
Reseller
Top 5
The solution is user-friendly, and we can easily customize the monitoring script
Pros and Cons
  • "Splunk is user-friendly. We can easily customize the monitoring script."
  • "Splunk isn't appropriate for smaller companies. It's too expensive."

What is our primary use case?

We use Splunk to monitor unusual user behaviors. For example, if any user onboards from a different domain, it will trigger an alert. We also get alerts and high traffic when the ADI server is down. Splunk will monitor that behavior or when users make repeated wrong login attempts.

My full-time job is managing the IAM product. Splunk is one of our security monitoring tools. Most of my work is on IAM tools like CyberArk and SailPoint, etc. 

How has it helped my organization?

Splunk manages all of our security and maintains a hundred percent availability. It improves business while securing the entire cloud environment. In terms of business, we don't need manual monitoring. It automatically monitors and notifies an administrator, so we can easily track and identify the particular issue. It saves our employees' time, and we can manage the environment without any impact on business service.

In the UK, hackers use automated software to make repeated login attempts. Splunk immediately identified these attempts and notified the admins, so the red team suddenly took action to block them.

It's nonstop monitoring that isn't affected by business hours. You don't need a manual administrator. Splunk will monitor everything, and a single administrator can monitor the alerts. Splunk will notify us if any unusual behavior happens, allowing us to take immediate action. There's no need for any further investigation and log analysis. It provides the exact result, what happened, and where it happened. 

Splunk helps us reduce alert volume. Whenever the same type of attack occurs repeatedly, we can change the environment and improve the security so the attack won't repeat. 

It speeds up our investigations through automation. Investigating manually takes a long time, and we sometimes cannot identify the exact issue. Splunk monitors the data and events, so we configured a range. If it triggers that area, it will provide the exact result. We can immediately identify and fix it. There's no need to investigate. It reduces the mean time to resolve by 80 percent. 

What is most valuable?

Splunk is user-friendly. We can easily customize the monitoring script. We support a multi-cloud environment covering Windows Server, AWS, and Google Cloud. We also use ForgeRock to monitor Linux machines. It sends us alerts when the disk size gets full. When an employee logs in from a different region, it triggers an alert. 

What needs improvement?

Splunk isn't appropriate for smaller companies. It's too expensive.

For how long have I used the solution?

I have used Splunk for two years.

What do I think about the stability of the solution?

Splunk is a highly stable product. 

How are customer service and support?

I rate Splunk nine out of 10. When we have any questions, we raise a ticket and they respond in two or three hours. 

How would you rate customer service and support?

Positive

How was the initial setup?

Splunk provides the tenant, and we can directly integrate it into the cloud URL. For the hosting, we can deploy it to the EC2 instance. Splunk is integrated with Cypress, CyberArk, and Fastdesk. Splunk also supports SAML integration. Splunk is a SAML application, so we can use SAML protocol to enable it. 

What other advice do I have?

I rate Splunk Enterprise Security nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2499552 - PeerSpot reviewer
Architect at a tech consulting company with 10,001+ employees
Real User
Top 20
Brings all of the components necessary to identify, analyze, and respond together
Pros and Cons
  • "The most valuable feature is that it brings all of the components necessary to identify, analyze, and respond together."
  • "Splunk is such a large product. Allowing it to be more easily used by people who have not had a lot of training on it would be an improvement."

What is our primary use case?

Our primary use cases are for detection and remediation.

How has it helped my organization?

The benefits we've seen from Splunk is that we can promote it to our customers. The second benefit is that it works. It does what it's purported to do, and the support is more than adequate. 

What is most valuable?

The most valuable feature is that it brings all of the components necessary to identify, analyze, and respond together.

It's pretty important that Splunk provides end-to-end visibility into your environment. As in any product that one purchases to fulfill a function, we want to recognize where it came in, who it affected, and what the challenges are that need to be met in order to resolve something, both immediately and also to make sure that it doesn't replicate in the future. Splunk does a good job of being able to do the former half. Dealing with issues requires tier-three support and above and it takes time. You can work through it with the help of your vendor team.

I would rate them an eight out of ten. It's not so much the problem of the application itself, although there are always improvements that can be done. There are a lot of moving parts that need to be added in and if you don't have the information that you need, especially within identity and inventory, then that can be an added challenge when you have to start making imprints based on what you do know.

Splunk Enterprise Security provides us with the relevant context to help guide our investigations. There are a number of different standards that can be presented, which is beneficial. Some customers like to have the information that they receive in one format. The driving factor is that when you work with federal customers, some of them want it in one format. The response will be in one format as opposed to another. 

Splunk has helped to improve my company's business resilience. It's an active component in ensuring that we are vigilant against intrusion and detecting it.

What needs improvement?

Splunk is such a large product. Allowing it to be more easily used by people who have not had a lot of training on it would be an improvement. That's something that they're accomplishing with their current version, although I haven't had an opportunity to learn much about it. With AI capabilities coming on board, a lot of that will alleviate the minutiae that people need to know in order to resolve problems as they come up.

Splunk's ability to predict, identify, and solve problems in real-time is a work in progress.

For how long have I used the solution?

I have been using Splunk Enterprise Security for the past four years.

What do I think about the stability of the solution?

Aside from the fact that it can be a resource hog, I'm satisfied with the stability. I don't have too many problems except for a few occasions when we have a threat intelligence file blow up a drive because there's not enough room. It might be because a complete configuration has not been implemented. 

What do I think about the scalability of the solution?

I like the fact that it can be tweaked, but a lot of the various configurations for how long data is held or how long particular components of investigation are held. 

How are customer service and support?

I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with companies who had support that I would rate 11 out of 10. I would rate Splunk an eight out of ten because as any large growing company, they have challenges with keeping the talent necessary, who are not only educated to evaluate a problem and pass it on or solve it themselves.

How would you rate customer service and support?

Positive

How was the initial setup?

The largest challenge with the setup is that it has so many different components. The environment that we're in is a multi-tenant. Enterprise Security with all of its components is huge. If you're using something like a deployment server you can't break it up. It makes it rather unwieldy. I'm sure that there are workarounds that have not been implemented in-house.

What was our ROI?

Splunk provides more than the people who pay for it realize. I had a few exercises in presenting ROI and benefit-cost analysis and I have been able to demonstrate where it has performed superior to other options.

What's my experience with pricing, setup cost, and licensing?

I was deeply distressed when they went away from their perpetual license.

Which other solutions did I evaluate?

We evaluated Splunk's typical competitors. We went with Splunk because Splunk has the underlying capability of not only ingesting anything and storing it using their bloom filters and whatnot in order so that you can do sparse and large searches relatively quickly. It also has a wonderful presentation layer, which can basically plug into many other systems. I find Splunk to be a veritable Swiss Grey knife of capabilities.

What other advice do I have?

I would rate Splunk Enterprise Security an eight out of ten because there's always room for improvement and because it can be difficult to learn.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2499534 - PeerSpot reviewer
Data Analyst
Real User
Offers integration with other risk-based solutions
Pros and Cons
  • "If properly built, I'm very impressed with the stability of Splunk ES."
  • "In terms of training. I find that some things about Splunk aren't well-explained. I see features and then go to the website but don't find good explanations."

What is our primary use case?

The primary use case is computer network defense.

How has it helped my organization?

It is very important that Splunk ES provides end-to-end visibility in our environment. Part of the solution is bringing the user closer to the resolution.

The integration with other risk-based solutions, such as the risk matrix applications included with Splunk, is helpful. It helps us identify the risks without having to delve into other resources.

Splunk helped improve our company's ability to ingest and normalize data. That's the primary use of Splunk Enterprise or Core. For ingestion, we've been using Splunk Enterprise for about six or seven years before we had ES. So, that was the primary reason we got it.

In terms of the risk-based part, Splunk improved our ability to ingest and normalize data. Initially, we used Splunk Enterprise Core for aggregation and correlation. We didn't have the risk-based reporting.

I'm very impressed with Splunk's ability to identify and solve problems in real time. And I look forward to the new version improving the product.

We've been able to discover things we didn't see before. So, there's more that we discover now.

Splunk ES provides us with the relevant context to help guide our investigation. It goes back to the time to resolution. We have to do much less investigation because it's already built-in alerting. 

What is most valuable?

Risk-based reporting and anomaly detection are valuable features.

The biggest advantage is the reduced time to resolution. Before, it took us up to days to resolve issues, and with Splunk, we've been able to move that down to hours or even minutes in some cases.

What needs improvement?

I was just at the conference, and they spoke about and demoed a new version of Splunk. It looked like some pain points are resolved in the new solution, such as not having to go to so many different panels. Like to streamline or improve the UI. 

In terms of training. I find that some things about Splunk aren't well-explained. I see features and then go to the website but don't find good explanations. However, I can always call support and get help.

For how long have I used the solution?

We purchased ES four years ago.

What do I think about the stability of the solution?

If properly built, I'm very impressed with the stability of Splunk ES. We initially stood it up on a single server, and to make it more robust, we had to break out of that single server concept to make it more resilient. 

What do I think about the scalability of the solution?

The scalability is very good. That comes from our experience of having to scale out, and Splunk's documentation on scaling up is very good.

How are customer service and support?

Every time we've used Splunk support, it's been very good. We don't have any in-house Splunk engineers, but headquarters has some they can send to assist us, so I can call on them. It's a very good support chain.

If there is some room for improvement, it is in terms of training. I find that some things about Splunk aren't well-explained. I see features and then go to the website but don't find good explanations. However, I can always call support and get help.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company is very impressed with Splunk. We've used several SIEMs before, and Splunk has been the most efficient one.

There was one called Intelotactic, and another was called Secureworks. I believe both of those are gone now.

Initially, with Splunk, we had a steep learning curve. It went from a fairly low ingestion point to figuring out how much data we needed to get to a certain level. Even when we got to a level we were happy with; we found that we were ingesting a lot of noise in the data. We had to figure out ways to reduce that noise.

How was the initial setup?

We bought the maintenance along with Splunk ES and used Splunk engineers to assist us in the setup. It was a very good process. It worked out very well for us.

The knowledge of the individual sent to us was impressive.

Deployment model: Ours is all on-prem currently, but we are headed towards a cloud solution.

What other advice do I have?

I would rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Splunk Enterprise Security Report and get advice and tips from experienced pros sharing their opinions.