TheyDo Reviews

Name: TheyDo
Brand: TheyDo

What is TheyDo?

TheyDo is a dynamic tool designed to streamline journey management by enabling organizations to visualize, capture, and optimize their entire customer journey for improved decision-making and efficiency.

Get the Customer Experience Management Buyer's Guide and find out what your peers are saying about TheyDo, AI QMS and more!

Buyer's Guide

Customer Experience Management

January 2026

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Helped 881,082 peers since 2012

TheyDo mindshare

As of January 2026, the mindshare of TheyDo in the Customer Experience Management category stands at 0.9%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Customer Experience Management Market Share Distribution
Product	Market Share (%)
TheyDo	0.9%
Genesys Cloud CX	3.5%
Salesforce	3.3%
Other	92.3%

Customer Experience Management

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Learn more about TheyDo

TheyDo supports enterprises by turning complex customer data into actionable insights through advanced visualization capabilities. It offers a comprehensive approach to journey management with its intuitive design, allowing teams to collaborate and align their strategies effectively. TheyDo empowers users to map and analyze customer interactions, ensuring seamless experiences across touchpoints. As an innovative platform, it provides a structured yet flexible framework for managing customer journeys at scale.

What are the key features of TheyDo?

Journey Mapping: Offers clear and interactive maps for visualizing customer paths.
Collaboration Tools: Enables teams to work together in real-time for effective strategy alignment.
Insight Generation: Transforms data into actionable insights for better decision-making.
Customizable Templates: Provides flexible templates to suit specific business needs.

What benefits should you evaluate in TheyDo?

Enhanced Efficiency: Streamlines processes to save time and resources.
Improved Decision Making: Offers data-driven insights for strategic planning.
Customer-Centric Focus: Promotes understanding of customer needs and preferences.
Scalable Solution: Adapts to business growth and complexity.

In industries like retail and finance, TheyDo facilitates customer journey optimization by providing teams with the tools needed to adapt quickly to market changes. It helps retail brands personalize shopping experiences, while financial institutions use it to refine service offerings based on customer feedback and behavior patterns.