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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Ringfencing allows only necessary elements into the environment, keeping others out, and permits applications to function without unauthorized access.
Informing customers about zero-trust security enhances sales and boosts client confidence in the equipment's security.
Stopping two attacks demonstrates the effectiveness of ThreatLocker Cyber Hero MDR in real-world scenarios.
The solution enables customers to work without disruptions, access loss, or compromise.
ThreatLocker Cyber Hero MDR provides excellent customer service and industry-leading support.

CONS

Users have requested integration with other platforms for reporting to have a single point of use for all tools.
Pricing is considered high, especially for small companies, with a minimum requirement of 50 devices.
Cyber Hero Support is not as effective as portrayed, with reports of miscommunication in notes that are hard to find.
ThreatLocker Cyber Hero MDR could benefit from the ability to ingest logs from various sources, such as M365, firewalls, and other cloud SaaS-based platforms, for a comprehensive overview.
There is a need for more fine-grained control in creating certain exclusions out of the box.
 

ThreatLocker Cyber Hero MDR Pros review quotes

DR
Mar 26, 2025
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
reviewer2666370 - PeerSpot reviewer
Feb 20, 2025
It's an important solution to have in order to maintain a strong security posture, especially as we're seeing things like supply chain attacks, where people are accidentally downloading malware from our vendors.
Feb 19, 2025
I did a detailed search for two years, and ThreatLocker Zero Trust is the only one that does what it says it can do.
Learn what your peers think about ThreatLocker Cyber Hero MDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
AM
Feb 19, 2025
Our clients feel a bit more secure when using their equipment now, and they can feel confident that we have their backs kind of when they're when they either get compromised.
AP
Feb 19, 2025
The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to.
AB
Feb 20, 2025
The most valuable feature, in terms of protection, is the allowlist, which ensures that only IT-approved applications run.
MR
Feb 20, 2025
The ability to isolate the device when something is happening and the network access control element are valuable features.
HG
Feb 19, 2025
We stopped two attacks so far.
 

ThreatLocker Cyber Hero MDR Cons review quotes

DR
Mar 26, 2025
As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions.
reviewer2666370 - PeerSpot reviewer
Feb 20, 2025
We have seen a couple of approval requests come through where if the user types in a reason for why they need it, they'll get approved based on the reason versus the application that are actually required.
Feb 19, 2025
The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find.
Learn what your peers think about ThreatLocker Cyber Hero MDR. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
AM
Feb 19, 2025
If there is any aspect to improve, perhaps affordability for small businesses could be considered.
AP
Feb 19, 2025
We have not used it for long enough, but there are some things users have asked for, such as integration with other platforms for reporting. They want a single glass location to use all the tools.
AB
Feb 20, 2025
It would be great if they handled patch management, and I am aware that they are currently working on it.
MR
Feb 20, 2025
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms. This way, we can obtain a holistic picture.
HG
Feb 19, 2025
Pricing is a bit high, with a minimum of 50 devices. Lowering that for small companies would be great.