The Cyber Hero response team, which handles some of the detections, has been invaluable. It has significantly reduced our workload. We only receive about ten percent of the tickets, mostly escalations or suspicious activities that require our review. This has been a great time-saver. Additionally, our clients feel more secure and confident in using their equipment, knowing we support them in case of issues, ensuring that any compromise is isolated to a single user without affecting the entire company. ThreatLocker's ability to block and detect potential indicators of compromise is good. Earlier, when we started out, we had to dial it in and get that tuned with them. We've come a long way, and they're pretty good at detecting any potential threats now. The solution can protect from bad actors or threats. We get one or two every couple of months or within a single month. It just depends on when the work is done. I know tax season is in right now, and we may have a higher influx. We've not seen too many in the past couple of months. It's been doing its job or at least preventing people from downloading stuff that would give bad actors access to their systems. Our customers now have the confidence that they can work without being impeded, losing access or getting compromised. It's helped us reduce mean time to detect. It's very responsive and quick when something unauthorized happens. The response time is under one minute. It's reduced mean time to detect by 30% to 40%. We've been able to reduce mean time to remediation. In the past, we would have to wait till users call in. Now, since ThreatLocker gives us the notification, we can take proactive remediations rather than having to wait for the full compromise and move from there. We've seen an 80% to 90% improvement in remediation. It's increased security posture. It's the base of infrastructure now. It is the de facto thing that gets installed on every new computer and workstation that we service.
