ThreatLocker Cyber Hero MDR Reviews

Name: ThreatLocker Cyber Hero MDR
Brand: ThreatLocker
Rating: 4.6 (9 reviews)

4.6 out of 5

9 reviews
100% willing to recommend

What is ThreatLocker Cyber Hero MDR?

ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.

Get the ThreatLocker Cyber Hero MDR Buyer's Guide and find out what your peers are saying about ThreatLocker Cyber Hero MDR, Huntress Managed EDR, Arctic Wolf Managed Detection and Response and more!

ThreatLocker Cyber Hero MDR is the #10 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give ThreatLocker Cyber Hero MDR an average rating of 9.2 out of 10. ThreatLocker Cyber Hero MDR is most commonly compared to Huntress Managed EDR: ThreatLocker Cyber Hero MDR vs Huntress Managed EDR. ThreatLocker Cyber Hero MDR is popular among the small business segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 35% of all views.

Buyer's Guide

ThreatLocker Cyber Hero MDR

April 2025

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Helped 851,604 peers since 2012

Featured ThreatLocker Cyber Hero MDR reviews

Andres Plaza

President & Chief Executive Officer at OneconnectionIT

The most valuable feature is ringfencing. It enables us to only allow what needs to be allowed into the environment and keep out anything else. It permits applications to perform without accessing anything they are not supposed to. For instance, if an application tries to utilize the command prompt unnecessarily, it blocks this action while still allowing users to operate the application. Being able to let the user or the customer continue to use that application but block the application from using the command prompt because it is not necessary is great. Being able to inform customers about enhanced security from a zero-trust standpoint has significantly improved our sales. We are able to walk up to a customer or call a new prospect and let them know that we are going to keep them secure at a level that they have not seen before. We are able to explain to them how cybersecurity works through it.

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reviewer2666010

Works

The training moves extremely fast, and I do not fully understand it. I have been training with them every week for six months. I only missed one training session, and I still do not understand. The Cyber Hero Support is not as effective as it is portrayed. There is a lot of miscommunication in notes, which are very buried and not easy to find. They had two sets of instructions about which nobody could clearly tell how they got them. I know that there are two sets of instructions out there because I have seen them, but I do not have enough time to research that on my own.

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Dimitri Rodis

Manager and co founder at Integrita Systems

As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions. Currently, that is something we have to work on with them when you get an alert, and we can't define or see some of those exclusions on our end. It has to be done in conjunction with them, and it would be nice to have the improvement where we can see those things in our portal or even define some at a very granular level, such as when a particular user is granted remote access to an environment. There were users or new hires that were granted remote access, which then generated an alert from the MDR team. We confirmed that those things were okay, but finding a more granular way to specify that these actions are allowed under very specific circumstances would be beneficial. Again, we are eliminating false positives, but we get very few now anyway since we've been using the product for almost a year.

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ThreatLocker Cyber Hero MDR mindshare

As of May 2025, the mindshare of ThreatLocker Cyber Hero MDR in the Managed Detection and Response (MDR) category stands at 0.5%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

PeerResearch reports based on ThreatLocker Cyber Hero MDR reviews

Type	Title	Date
Category	Managed Detection and Response (MDR)	May 20, 2025	Download
Product	Reviews, tips, and advice from real users	May 20, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs CrowdStrike Falcon Complete MDR	May 20, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs Huntress Managed EDR	May 20, 2025	Download
Comparison	ThreatLocker Cyber Hero MDR vs Field Effect MDR	May 20, 2025	Download

Title	Rating	Mindshare	Recommending
Huntress Managed EDR	4.7	10.5%	100%	32 interviews Add to research
Arctic Wolf Managed Detection and Response	4.6	9.7%	100%	20 interviews Add to research

Valuable Features

ThreatLocker Cyber Hero MDR is praised for ringfencing, blocking unauthorized actions while ensuring application functionality. Users highlight quick detection and remediation times, greatly enhancing security. The Cyber Hero response team efficiently manages threats, reducing client workloads. Key features include allow listing, seamless application elevation, and powerful cybersecurity capabilities. Clients value the proactive network protection and ease of use compared to other solutions. The system's responsiveness and ability to prevent false positives stand out.

"Customer service and support are exceptional."
"ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none."
"ThreatLocker is worth every penny and a couple more."

Room for Improvement

ThreatLocker Cyber Hero MDR users desire better integration with other platforms for unified tool management. There are calls for a streamlined authentication process and improved communication during support. The high pricing is challenging for small businesses, and users note rapid training that can be difficult to follow. Enhancements in log ingestion, granular exclusions, and patch management are needed. Users seek improved rules for security practices and greater API accessibility without compromising security.

"There are still gaps in the EDR when benchmarked against SentinelOne, but it's improving quickly."
"As far as an improvement regarding ThreatLocker Cyber Hero MDR, there are still some things that, out of the box, it would be nice to have a more fine-grained ability to create certain exclusions."
"It would be great if they handled patch management, and I am aware that they are currently working on it."

ROI

Users have observed significant returns from ThreatLocker Cyber Hero MDR through decreased work hours and effective threat prevention. It allows higher client charges and facilitates hiring by enhancing security offerings. The potential threat mitigation brings peace of mind, while the reduction in incident investigations highlights efficiency improvements. Two attacks were prevented, leading to substantial cost savings. Overall, the tool significantly supports technicians and helps secure new customer engagements.

Pricing

ThreatLocker Cyber Hero MDR pricing receives mixed opinions. Some users find it high, especially with a minimum of 50 devices, while others praise its cost-efficiency and competitive rates. Many clients adopt ThreatLocker integrated into advanced security packages. Setup costs are not frequently detailed, but pricing adjustments for smaller companies are suggested. The solution is considered valuable given its security enhancement, influencing positive adoption despite varied client pricing satisfaction.

"ThreatLocker is worth every penny and a couple more."
"The pricing is not so bad. My clients do not like it, but they are following our pricing."
"It is pretty good. We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive. Pricing depends on what we are up against."

Popular Use Cases

Engineering firms, IT service providers, and law firms primarily use ThreatLocker Cyber Hero MDR to maintain zero trust, mitigate ransomware threats, and manage administrative privileges on endpoints. They deploy it to prevent unauthorized software installs, protect against phishing attacks, and monitor devices around the clock. This facilitates proactive security measures, controls user activities, and ensures secure systems by utilizing its detection and response capabilities across various business sizes and sectors.

Service and Support

ThreatLocker Cyber Hero MDR has exceptional service and support. Teams hold weekly meetings with engineers and resolve questions efficiently. Beta functionalities receive fantastic assistance. 98% of the team is phenomenal, providing immediate chat responses. Response times are in seconds, and senior team accessibility is praised. No other vendor offers better or more comprehensive service. Onboarding experiences are highly praised. Users rate their experience as ten out of ten, highlighting remarkable interactions with the team.

Deployment

They found ThreatLocker Cyber Hero MDR setup varied. Some experienced seamless deployment due to existing components and supportive provider engagement, while others faced initial challenges with false positives and complex procedures. Internal trials and engineering support typically eased the process. Deployments on cloud platforms like Azure and Equinix were often smooth, although some required extensive planning and coordination. Satisfaction generally stemmed from thorough preparation and teamwork during the implementation phase.

Scalability

ThreatLocker Cyber Hero MDR is praised for its exceptional ability to accommodate varying sizes of businesses, scoring highly for its effortless expansion capabilities. Users report no issues even with hundreds of endpoints and emphasize that onboarding is quick, boosting efficiency. The system seamlessly adapts over a learning period, allowing smooth operations. It's noted for effortlessly handling growth requirements, reflecting confidence in its ability to support extensive user bases without complications.

Stability

ThreatLocker Cyber Hero MDR exhibits remarkable stability, with users experiencing no issues. Many users express confidence in its reliability, rating it high on a scale of ten. They praise the platform's stability, comparable to the rest of ThreatLocker, noting the absence of any significant instability. If any concerns arise, the ThreatLocker team addresses them swiftly, providing a satisfactory response. Although no platform is perfect, users find its stability noteworthy and commendable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ThreatLocker Cyber Hero MDR Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

35%

Consumer Goods Company

University

Insurance Company

Retailer

Construction Company

Comms Service Provider

Manufacturing Company

Healthcare Company

Media Company

Engineering Company

Non Profit

Performing Arts

Energy/Utilities Company

Financial Services Firm

Compare ThreatLocker Cyber Hero MDR with alternative products

Learn more about ThreatLocker Cyber Hero MDR

Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.

What are the solution's most important features?

Advanced Threat Detection: Identifies complex and emerging threats to ensure high-level protection.
Automated Response: Rapidly addresses threats to minimize potential impact.
Customizable Policies: Tailors security measures to specific business requirements.
Comprehensive Reporting: Offers detailed insights into threat landscapes.

What benefits or ROI should users look for in reviews?

Improved Security Efficiency: Streamlines threat detection and response activities.
Enhanced Threat Intelligence: Offers valuable insights to strengthen defenses.
Cost-Effectiveness: Reduces the need for frequent manual interventions.
Scalability: Adapts to growing security demands.

ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.