Arctic Wolf Managed Detection and Response and ThreatLocker Cyber Hero MDR compete in the security monitoring and response category. ThreatLocker appears to have the upper hand in terms of faster threat responses and individualized security measures.
Features: Arctic Wolf provides 24/7 monitoring, proactive security management through its concierge security team, and the ability to integrate with multiple platforms. ThreatLocker is known for quick response times, robust threat detection capabilities, and its emphasis on zero trust, allowing it to block and control access within the network.
Room for Improvement: Arctic Wolf could improve response times, add new integration capabilities, and update its licensing model to reduce false positives. ThreatLocker users seek better integration with other platforms, improved training communication, and reductions in cost for small businesses.
Ease of Deployment and Customer Service: Arctic Wolf supports hybrid and private cloud environments, praised for responsive technical support. ThreatLocker, primarily for public cloud and on-premises setups, provides robust technical support but faces occasional delays. Arctic Wolf's deployment versatility stands out, while ThreatLocker benefits from solid customer assistance in cloud environments.
Pricing and ROI: Arctic Wolf's pricing is higher but justified by a broad feature set and quality service, offering good ROI for larger teams. ThreatLocker's pricing is competitive, favoring its ability to minimize in-house resources, seen as cost-effective and beneficial for smaller organizations.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
We have monthly meetings where they help us with network security.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
The threat intelligence feature is expected to be a significant advantage.
We cannot fully secure these devices until they release an updated version of their agent software.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
The solution works well for our team as it offers a hands-off approach, which we need.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.
Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.
What are the solution's most important features?ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.
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