Arctic Wolf Managed Detection and Response and ThreatLocker Cyber Hero MDR compete in the domain of managed detection and response services. Arctic Wolf seems to have the upper hand due to its focus on customer service and proactive threat mitigation.
Features: Arctic Wolf Managed Detection and Response provides 24/7 monitoring, integration capabilities, and advanced threat protection which offer comprehensive endpoint visibility and proactive threat mitigation. Its concierge security team is a key component in providing strong customer service. ThreatLocker Cyber Hero MDR is known for its high responsiveness and innovative ring-fencing technology that restricts unauthorized access and enhances security with fast threat response times. The Cyber Hero response team greatly alleviates workload by handling tickets and offering proactive alerts.
Room for Improvement: Arctic Wolf could enhance its integration capabilities and speed of response to alerts. There’s feedback on improving its handling of standard user account lockouts and adjusting license models for smaller clients, as well as a demand for comprehensive summary reports. ThreatLocker Cyber Hero MDR clients desire easier troubleshooting, more precise controls over exclusion settings, better software integration, and more affordability for small businesses.
Ease of Deployment and Customer Service: Arctic Wolf offers flexible deployment across hybrid and private cloud environments, with commendable technical support through its concierge security team. ThreatLocker Cyber Hero MDR focuses largely on public cloud environments, facilitating easy implementation and proactive client interactions. Arctic Wolf receives higher praise for technical engagement, while ThreatLocker is noted for rapid response but faces affordability issues for smaller setups.
Pricing and ROI: Arctic Wolf operates on a scalable pricing model, based on users and infrastructure, praised for fair ROI despite a relatively higher cost. It saves time and improves security postures, reducing internal staffing needs. ThreatLocker Cyber Hero MDR's pricing is seen as valuable with a noted ROI for proactive threat management, although users suggest adjustments for better accommodation of smaller organizations.
Employee engagement is high, with a 96% viewing and participation rate for their training materials.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
We have monthly meetings where they help us with network security.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
The threat intelligence feature is expected to be a significant advantage.
We cannot fully secure these devices until they release an updated version of their agent software.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
The pricing is okay and comparable to other solutions, with competitive pricing obtained for most options.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective.
The solution works well for our team as it offers a hands-off approach, which we need.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
Built on the industry’s only cloud-native platform to deliver security operations as a concierge service, the Arctic Wolf® Managed Detection and Response (MDR) solution eliminates alert fatigue and false positives to promote a faster response with detection and response capabilities tailored to the specific needs of your organization. Your Arctic Wolf Concierge Security® Team (CST) works directly with you to perform threat hunting, incident response, and guided remediation, while also providing strategic recommendations uniquely customized for your environment.
ThreatLocker Cyber Hero MDR provides advanced threat detection and response capabilities, designed to enhance cybersecurity defenses for businesses.
Designed for efficient threat management, ThreatLocker Cyber Hero MDR offers a comprehensive suite tailored to meet cybersecurity demands. Its robust architecture supercharges security operations, protecting against sophisticated threats with precision and reliability. Automation in threat management and response streamlines processes and enhances protection efficiency. This solution is widely recognized for its adaptability to various cybersecurity landscapes.
What are the solution's most important features?ThreatLocker Cyber Hero MDR finds effective use in industries requiring high-level security measures, including finance and healthcare. Its implementation involves integrating with existing infrastructure to offer seamless threat management, with a focus on protecting sensitive data and ensuring compliance with industry standards.
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