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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Trellix Active Response is lighter compared to its older version, providing improved performance.
The system is scalable, meeting the needs of various organizational sizes.
The automation of detection and response helps organizations adapt to remote work setups.
User behavior analytics enhance monitoring of remote workers, providing crucial insights.
Alerts are highlighted as the most valuable feature of Trellix Active Response, enhancing security response.

CONS

Some components on the cloud should also reside in on-prem deployment models but do not.
Current support issues are being faced.
Improvement is needed for operational technology devices, specifically engineering automation systems.
Technical support is rated a seven due to difficulties finding engineers quickly.
This can lead to customer frustration.
 

Trellix Active Response Pros review quotes

LW
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
Feb 26, 2021
It's a little lighter compared to the older version, which was mostly signature-based.
it_user1591818 - PeerSpot reviewer
Senior Manager Information Technology at a pharma/biotech company with 10,001+ employees
Jun 3, 2021
The solution is scalable.
LW
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
Apr 11, 2022
We are hoping to automate detection and response and take advantage of user behavior analytics, given that we are working from home. About half of our workers are still remote, so Active Response gives us that visibility and lets us automate a number of those events.
Find out what your peers are saying about Trellix, Microsoft, CrowdStrike and others in Endpoint Detection and Response (EDR). Updated: December 2025.
881,082 professionals have used our research since 2012.
ED
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
Feb 24, 2025
The alerts provided by Trellix Active Response are its most valuable feature.
Abdullah Al Hadi - PeerSpot reviewer
Information Security Engineer at Nhq Distribution Ltd
Jul 16, 2025
The continuous monitoring component of this solution allows Trellix to launch the MDR solution, which correlates all incidents and provides investigation reports within a short period of time, hence offering an advantage to the customers using Trellix Active Response and its integrated products.
 

Trellix Active Response Cons review quotes

LW
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
Feb 26, 2021
There are some components on the cloud that should also reside in the on-prem deployment models but don't.
it_user1591818 - PeerSpot reviewer
Senior Manager Information Technology at a pharma/biotech company with 10,001+ employees
Jun 3, 2021
While the product is good, we are currently facing support issues.
LW
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
Apr 11, 2022
I also expected Active Response 's user interface to be much more analytical.
Find out what your peers are saying about Trellix, Microsoft, CrowdStrike and others in Endpoint Detection and Response (EDR). Updated: December 2025.
881,082 professionals have used our research since 2012.
ED
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
Feb 24, 2025
The only area for improvement is regarding operational technology devices, specifically the engineering automation systems.
Abdullah Al Hadi - PeerSpot reviewer
Information Security Engineer at Nhq Distribution Ltd
Jul 16, 2025
I would rate technical support from Trellix Active Response as a seven because sometimes we face difficulties finding engineers quickly, leading to customer frustration.