Trellix Endpoint Security Platform Reviews

I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.

Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.

Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.

I have been using Trellix Endpoint Security since 2004.

Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.

Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.

Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.

Before Trellix Endpoint Security, we did not work with other tools.

The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.

The implementation involved one person from our side and one person from the vendor's side. I participated in the process.

We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.

Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.

We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.

Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.

On-premises

We use it mainly for two purposes: one is for encryption of the laptops, and the other is for endpoint DLP.

Our biggest advantage is the compatibility with a variety of laptops. The compatibility with old laptops and new laptops is the most significant advantage.

We are not using the response automation functionality because we're only using it for encryption and for DLP, so there is no response automation we are utilizing.

The compatibility with a variety of laptops is our biggest advantage. The system works with both old laptops and new laptops, which is the most significant benefit.

We have to maintain it because when new versions of Windows are released, we must test the compatibility and functionality.

The main area for improvement is the integration with Microsoft Windows Hello, which includes Face ID or fingerprint-based authentication. Currently, they don't support either, so users have to type in the username and password. It doesn't support Microsoft Windows Hello authentication.

I have been using Trellix Endpoint Security for more than five years now.

The potential challenge while deploying Trellix Endpoint Security is that multiple agents are needed for successful deployment. If one of the agents doesn't deploy, the installation is not successful. A base agent is needed, then a protection agent on top of it. If the base agent fails, the protection agent will not get installed, whereas other products don't have multiple agents to install, just one agent and it's complete.

I think it's stable enough; earlier it had glitches, but now it's stable enough.

They have fixed the previous issues.

Trellix Endpoint Security is scalable; there are no issues there.

The technical support from Trellix is average - it's neither good nor bad. I would give it five or six points out of ten for support.

We are not using threat detection capabilities from the McAfee set of products or Trellix products.

AI would be needed, especially because of the data protection part. There are two parts: one is the encryption which is standard and no AI is needed, but the data protection part could benefit from AI to detect new types of data and protect it.

I don't have visibility on pricing because it is negotiated by a different team, as I look after the technical side.

I have not seen anything connected with AI in Trellix.

The implementation is neither straightforward nor very difficult. It's somewhere in between.

It has more to do with enhancements of features and functionality. There's nothing much which has come out, and it's been a product that we are running for so long with not many support cases that open up for us.

I would rate Trellix Endpoint Security overall as six and a half out of ten, closer to seven rather than six points.

On-premises

Other

Our customers primarily use Trellix Endpoint Security (ENS) only for endpoint security, with some cases where they prepare for Data Loss Prevention (DLP).

The main use case for Trellix Endpoint Security (ENS) is to protect the end user and to block USB and other devices, which is why they prefer to go with Trellix. They also use it for DLP to protect email and other things in their environment.

They find Trellix Endpoint Security (ENS) easy and user-friendly for their environment, which is why they choose Trellix. Additionally, it has a more manageable console compared to other products, which they felt were more difficult.

For incidents, we don't handle them directly because we provide the services for installation and management. We have our own SOC team that manages Trellix Endpoint Security (ENS), offering support. Any incidents that occur are taken care of via email for our customers.

Some customers feel that the Trellix Endpoint Security (ENS) agent consumes more memory and resources in their environment, which is a major issue we are facing. This causes their endpoints to consume more CPU under subscription, resulting in a feeling of slowness in their processes.

I have been working with Trellix Endpoint Security (ENS) for the last two years.

Trellix Endpoint Security (ENS) is easy to scale and we have not encountered any scalability issues.

The solution is easier to set up compared to Trend Micro. I would rate the setup of Trellix Endpoint Security (ENS) about a nine out of ten.

It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.

Trellix Endpoint Security (ENS) is a stable solution, and we have not faced any stability issues.

Trellix Endpoint Security (ENS) is easy to scale and there are no issues with scalability.

We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a perfect ten.

Positive

Trellix Endpoint Security (ENS) is not challenging to set up and is easier to implement compared to Trend Micro. I would rate the setup about a nine out of ten.

It takes approximately two to three days to deploy Trellix Endpoint Security (ENS) since we just need to provide the consoles, deploy the agent and their policies, and verify that the agents are functioning.

Currently, we are working with Trellix Endpoint Security (ENS) and Trend Micro, focusing only on Trellix.

I am not entirely sure about the integration capabilities Trellix Endpoint Security (ENS) provides, and I am not very familiar with those features either.

For those wanting to use Trellix Endpoint Security (ENS), I recommend it for protecting their environment in an easy way. It is straightforward to know and features no complicated deployment, and we also appreciate the support we receive.

My total rating for Trellix Endpoint Security (ENS) is a ten out of ten.

Public Cloud

Other

Our primary use case for Trellix Endpoint Security is to protect our customers' endpoints and servers from known malware and ransomware. We are also partners reselling Trellix solutions.

Trellix Endpoint Security has impacted our organization by being a reasonable choice for on-premise solutions, especially for customers in the banking sector requiring compliance.

The most valuable features of Trellix Endpoint Security include its protection capabilities such as DNS and endpoint security, DNS threat prevention, as well as advanced threat prevention. If customers require a hybrid approach, it is available only in Trellix and not in other latest antivirus solutions.

What needs improvement in Trellix Endpoint Security is the reduction of resource consumption by the scanning feature. There should be daily signature updates for protection. 

Additionally, scalability should be improved as it presents challenges such as needing downtime.

I have been using the solution for the last two to three years.

I would rate the stability of the solution as a seven out of ten, indicating moderate satisfaction.

I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.

Technical support is rated seven out of ten. The response time is a notable issue.

Neutral

The initial setup of Trellix Endpoint Security is somewhat complex compared to other newer antivirus solutions such as ProStriq and TrendMicro, and I would rate it a five out of ten.

The license costs are very reasonable, around 1,000 to 1,200 rupees per year.

For new users considering Trellix Endpoint Security, it is advisable as it offers traditional antivirus with both on-prem and SaaS-based solutions, compliant with regulatory standards.

On-premises

The solution is a reliable and mature product. Its reporting function is robust, and the user interface is easy to use. End users can create customized reports with detailed reporting for any computer and export them in PDF or other formats. This reporting capability is very robust.

The ePO console is very efficient and doesn't hang or freeze. Its console is more stable and reliable than other products like Kaspersky, Symantec, or Microsoft. The ePO is very reliable for managing computers and servers; you can find all options in this one application.

The tool has automation capabilities. It can automatically deploy, scan, fetch reports, and update. FireEye, now part of the solution, combines great with its other features. It acquired FireEye, which now includes Network Detection and Response and Network Security Platform capabilities. It can detect network threats and gather network information. The NSP is very robust. I'd rate it ten out of ten. 

The solution needs to improve its virtual patching capabilities. One area where it could improve is by offering a patch management solution bundled with its security products. This would make it even more competitive against solutions like Kaspersky that offer this feature.

I have been working with the product since 2008. 

The solution is a very stable product. There are no significant issues with stability. It works very efficiently on both large and medium scales, and its reliability is very good, especially regarding management duties and reporting.

The tool stands out compared to competitors like Trend Micro, CrowdStrike, and Microsoft. Microsoft offers virtual patching, which is slightly better than the solution.

The tool's deployment is very quick and automated. I can deploy it on 100 nodes within half an hour to an hour. If you have a fast network setup, it can be as quick as 10 to 15 minutes for 100 computers. This is because it uses an agent that works robustly in network environments.

The solution is not an expensive tool. Compared to other options, it's mostly average-priced. I've deployed it for customers ranging from 100 nodes to over 5,000 nodes. Its renewal prices are very low, and it offers both perpetual and subscription licenses. With a perpetual license, the product will keep working as long as it's not end-of-life, which benefits companies.

The tool is suitable for small, medium, and enterprise businesses. I'd give it a ten out of ten for its productivity, reliability, control, and manageability. Its management console is particularly robust - I haven't seen anything similar from other vendors.

My main use case for Trellix Endpoint Security Platform is to protect the endpoints for different clients. For instance, we had an organization with staff members in different locations, so by putting the endpoint agent on the different endpoints, we ensured protection. Trellix Endpoint Security Platform works closely together to allow us to perform analytics with our threat intelligence, which is a key aspect of our main use case.

I think the best feature Trellix Endpoint Security Platform offers is its integration, particularly with our M365 emails, in addition to the ability to implement other types of DLP. The endpoints help with visibility and provide a better understanding of what we see from a threat perspective, which is an important feature to highlight.

Based on my previous experience, Trellix Endpoint Security Platform positively impacted my previous organization by improving our security posture, where its interoperability with other tools meant better visibility, allowing us to identify potential problems before they develop into larger issues. I would say that better visibility helped my previous organization significantly, as it saved time by enabling us to know exactly where the problem is and delve into it efficiently.

Regarding how Trellix Endpoint Security Platform can be improved, I find that intuitive problem solving is not very easy with Trellix Endpoint Security Platform, leading to the need to consistently reach out to the help desk, and it would be quite helpful if things were more intuitive and first-line problem solving was made easier.

Additionally, in my experience, the available documentation is often quite outdated, which means that while an update might eventually come on a problem in the wild, we still have to wait for a while to resolve the current issue, so having documentation that is as up-to-date as the issues would be very helpful.

I have been using Trellix Endpoint Security Platform for about five to six years.

Trellix Endpoint Security Platform is stable the majority of the time.

In terms of scalability, I would rate it between two or three on a scale of one to five.

For customer support, I would rate it at two on a scale of one to five. I would also rate the customer support at two on a scale of one to ten.

I previously used Microsoft before switching to Trellix Endpoint Security Platform, as the client wanted the switch, although I still see advantages that Microsoft has over Trellix Endpoint Security Platform.

I did not evaluate other options before choosing Trellix Endpoint Security Platform, as the decision was based on being a reseller for Trellix Endpoint Security Platform, which influenced the bulk of the decision.

The company I worked for had a partnership and reseller relationship with the vendor.

I cannot confirm whether I have seen a return on investment, as I do not have relevant metrics to share regarding time or money saved.

I did not have much involvement with the pricing, setup cost, or licensing, so I might not be the best person to speak on that.

My advice for others looking into using Trellix Endpoint Security Platform is to consider other options and only resort to this option if there are no better alternatives available.

It is a bit tricky to discuss how Trellix Endpoint Security Platform has impacted my organization positively, as I used Trellix Endpoint Security Platform in previous positions, not in my current position. I would rate Trellix Endpoint Security Platform at a seven out of ten. I chose a seven out of ten because while one can use it once overcoming the lack of documentation, having hands-on training from someone experienced is very beneficial. The main reason I have not given it a higher rating is that the troubleshooting process can be hectic, and without someone providing assistance, it can be tricky to transition from novice to proficient.

Hybrid Cloud

Microsoft Azure

I use Trellix Endpoint Security on all of my Red Hat and Windows 11 endpoints.

Trellix Endpoint Security seems to do a good job in terms of protecting my infrastructure from malware.

I cannot really point to any areas that need improvement at this moment. Continued available training is important for people coming in to use it.

I have had experience with Trellix products for about three years.

The solution is fairly stable, and I do not have any additional points on that.

It seems to be very scalable.

I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they were fairly responsive and able to resolve the issue.

Positive

I was using an older version of the same solution, which might have been McAfee.

The initial setup is fairly straightforward with the guide provided.

I had two other people involved in the deployment process. They were a system engineer and a network engineer.

There is a good return because I have not been compromised yet. That is the main thing.

I am familiar with other endpoint protection platforms (EPPs), however, I do not know any main differences off the top of my head.

I recommend Trellix Endpoint Security to others as it seems like one of the industry standards and is fairly stable.  I would rate the solution a nine out of ten.

Furthermore, continued training would be beneficial for those who are new to using it. 

We have Trellix Endpoint Security available and are trying to do an upgrade. I am trying to figure out whether I can get rid of my SUSI manager, WSUS, or 'WaySUS' as we call it, the Windows patching environment.

I have been a customer of Trellix Endpoint Security for years, but I am not necessarily satisfied. The product does not seem to be cloud-native and there are issues with automating it. It might have something to do with our skill set, but automation is not intuitive.

Automation and overall complexity need improvement. The product does not seem to be cloud-native.

It has been in place for years.

Deployment and configuration become complex quickly, especially in a micro-segmented environment.

I have not faced any problems with scalability so far, but we are starting an upgrade or overhaul.

I would rate Trellix Endpoint Security a six and a half to seven. I am not sure whether it is a comprehensive review of the product, but these are my observations. I would rate the overall solution a 6.5 out of 10.

Other

We use Trellix in an OT environment where it is being used as an orchestrator to deploy endpoint security and application controls in our network. We are using its DLP product in OT end points.

We use ENS as our main antivirus tool. The activation of features within ENS and the collection of threats into a single console is a strong point. There are some features we're not using, mainly related to IT environments. For us, ENS is primarily an antivirus and adaptive threat prevention tool. The threats received from endpoints received in ePO consoles which can be relayed on SMTP server to get real time updates on threats.

The deployment of products through ePO is very useful in managing multiple endpoints and deploying policies as per organizational requirements . Working manually on those endpoints is time-consuming and tedious. Threats and case management, Automation tasks, generating reports, those are some good points to be considered.

The technical support needs some improvement. When product distribution errors occur, we have to contact technical support, which is a very tedious and time consuming task. After raising the call onto the technical support portal, usually receive a notification after 24 hours. It usually takes 3 to 4 days to conclude and resolve the issue. If 24/7 online support or a phone line where we could speak directly with technical support for real-time troubleshooting, that would be very helpful.

Licensing is another aspect where trellix should look into. Different purchases are grouped together in single user account get mixed up. Categorization of purchases and their grant numbers is not available to end user.

I have been using it for eight years. 

It's very stable. If configured correctly, it's very smooth and doesn't cause frequent issues.

We have like 500 installations. It is very scalable. 

I would rate the scalability a nine out of ten.

There is room for improvement in the customer service and support.

Positive

We had McAfee virus scan approved for OT endpoints but were using manual deployment methods. After introducing ePO architecture we have migrated to ENS, application control and DLP. Now, we've adopted more Trellix products. 

We use symentec and txOne as well, but for standalone systems only.

I would rate my experience with the initial setup a nine out of ten, with ten being easy and one being difficult. 

The deployment takes moderate amount of time. Some of the products were installed quickly, but others remain in configuration. So, it's not too fast, but it's moderately quick.

So, it takes two to three hours.

In house expertise is available for installation, deployment and management.

The pricing is reasonable. 

NA

I would recommend Trellix because I am satisfied with its overall performance and functionality.

Overall, I would rate the solution an eight out of ten. 

On-premises

FireEye offers a great suite of tools. I like its threat analyzer and other features.

We have FireEye Endpoint Security installed on all our desktops, laptops, and servers throughout the network.

It's been crucial to monitor threats 24/7, both external and internal. 

It's capable of stopping ransomware at the gateway, preventing malware, and it can even protect against zero-day attacks.

When I implemented it for one of our clients, it improved their security by almost 70 to 80%. They were using a different solution before, but after implementing Trellix Endpoint Security, they were able to block threats that the earlier solution couldn't handle.

There are only about two to three percent false positives, which isn't much. So, this solution handles false positives quite well and minimizes disruption.

The threat scanning is excellent. It uses predictive technology and I can utilize attack data to help us fine-tune our systems and network infrastructure. This protects us against current and future attacks.

Trellix Endpoint Security is a really good product. It comes from industry veterans in the US, so their technology, ease of use, and support are all excellent.

When it comes to real-time analysis capabilities, I've seen many benefits.

Integration is very easy with any system, like firewalls or any network. I can also integrate it with our mobile client.

There is room for improvement in the pricing. The price should be improved, it's high.

I have a lot of experience with FireEye. It's a solid product with several components. It was acquired by another company.

We've been using it for the last few years. 

It is a very stable product. It has been a well-known name in the industry for the last 30 years or so. 

Trellix has a lot of top investors in the company.

The scalability is very good. We can scale it anytime. 

There are around 350 end users in our company. 

Support is very good; they have local partners everywhere, so there's no issue there.

For people who still use trellis, there's a toll-free number for each country. Support is accessible 24/7. 

If you buy a normal license, gold support is included. There's no need to buy platinum support. The normal support lets you talk to any Trellix Endpoint Security (ENS) technical person 24/7.

Positive

The initial setup is very straightforward and user-friendly. 

It takes about 20 minutes to configure and run it. 

For the deployment process, the product team itself provides a file. I get a download link in an email from the web browser. Once I start downloading, a key will be attached. You provide the names of your domains. We integrate it with Active Directory (AD), so it pulls all the users automatically. 

It's a good in-house solution; we can do it yourself. Deploying this doesn't need more than one person. 

An L2 technician can manage the installation in a maximum of thirty minutes if they have access to Active Directory (AD) and the main server. 

Everything is on the cloud now, so you can control and log in from anywhere, anytime. Alerts via email and mobile are easy to set up.

The return on investment is very good if you choose a three-year license.

The license is a bit expensive. 

Overall, I would rate the solution an eight out of ten. If you are evaluating this product, go ahead and buy it. It's a very good product. There's nothing lacking – great technology, great approach, great support, great availability.