Trend Micro Deep Security Reviews

We primarily use the solution for security purposes. 

I cannot speak to any specific feature that has wowed me. 

It serves its purpose and works well.

The initial setup is easy. 

The stability of the product has been good over the last 12 months. 

We have found that the solution scales well.

The cost is very high. it would be ideal if they would work on the pricing.

Technical support could be much better.

The product should be able to host a vulnerability scanner. Right now, we need to pay extra. It would be ideal if they could do a vulnerability scan of my endpoints. 

I've been using the solution for 12 months or so. It's been about a year. 

The stability has been very good in the year that we have used it. I haven't found any issues. There are no bugs or glitches. It doesn't crash or freeze.  It's reliable.

The scalability is very good. If a company needs to expand its usage, it can do so. 

Technical support has been below expectations. They don't seem to be as helpful or responsive as we need them to be. 

The price of the product is high. It's expensive. 

I'd rate the solution at a seven out of ten. It's been an okay solution, however, there still needs to be more done in certain areas. 

I used it in my previous company, and it was basically used for security levels. My company was into the implementation of projects, and we used to implement security solutions. Along with Trend Micro, we used to implement these devices. We had several customers of this solution.

The traceback feature in XDR is amazing. You can trace back an attack. You can playback where an attack actually occurred and see how the attacker moved. We can easily show this to management, and it makes it easy to make them understand and convince them, which is the best thing.

There should be more tools to trace back. Some sort of module needs to be included to attach all the things. 

It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable.

I have been using this solution for the past three years.

It is stable in a way, but you get false-positive malware notifications.

Their support can be improved. For our case related to the virtual analyzer or CMC error, they couldn't trace back the issue. We were frequently getting notifications on that server, which were false-positive. They couldn't say why this is happening, and what is making this client trigger these errors. They couldn't advise on that. They should be more knowledgeable.

Its initial setup is straightforward. Deployment duration depends on the environment. Sometimes, we needed to deploy two or three devices, and we had to consult Trend Micro. Their best practices are also there.

We had a technical team of four engineers, including me.

I would recommend this solution, but it has scope for improvement. 

I would rate Trend Micro Deep Security an eight out of ten.

Some of the main features of this solution are it is reliable and can be used in small to large size businesses.

The licensing structure could improve.

I have been using the solution for a couple of weeks.

The solution is stable.

I have found the solution scalable even for large enterprises.

I have had good experiences with technical support.

The installation is straightforward.

There is a license required for this solution and there are extra features you can purchase. 

I would recommend this solution to others.

I rate Trend Micro Deep Security an eight out of ten.

The primary use case of this solution is for deep security protection when accessing the internet and when performing online accounting.

An additional feature that should be included in the next release is the ability to scan more document types.

I have been using this solution for five months.

The solution is stable.

The customer service/technical support for this solution is very fast.

The setup is fairly complex. The deployment took around two months.

The solution is considerably cheaper than other similar solutions.

The primary use case of this solution is for anti-malware and virtual paths.

The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it.

I would like to see an EDR function for the servers, as that would be useful for us.

Detection and Response directly to the servers.

I have been using Trend Micro Deep Security since last year.

It's a stable product. We have not had issues.

We have a team of 40 to support and maintain this solution.

This is a scalable solution. We have 2,000 users and a total of 20,000 staff members in our organization. We have more than 40 hospitals in Thailand.

We are satisfied with the support that we have received.

We are also using CrowdStrike.

Also, we were using Kasperky for anti-malware for the servers.

The initial setup was not easy because when we deployed it, we had to restart our server, and needed permissions from our client.

It took approximately six months to deploy.

I recommend this solution to others who are interested in using it.

I would rate this solution a ten out of ten.

Our primary use case is for endpoint protection and email as well as web protection. We are stacking our servers once a month and vulnerabilities are checked every day. I'm a senior director in the company and we're a customer of Trend.  

Automated virtual patching would be the most valuable feature. Deep Security has an option called recommendation scans. Once that feature is enabled, it scans the endpoints for these vulnerability questions and the tool can implement the rules to prevent the vulnerability found in this batch.

This is a very good tool but I don't find it to be a particularly user friendly solution, a lot of trouble shooting is required. I believe it needs simplification, without that they will run into continual problems. For now the solution requires spending a lot of time on module issues and anti-malware modules. We also have issues with scaling and this area could be improved. Adding one additional end point means you need to re-input all the other end points. If you have 1,000 users, that is not possible in real time. Each time we deploy new managers we need to connect with all endpoints and they need to be re-entered. 

I've been using this solution for three years. 

This solution is stable. 

The scalability is very good and as we grow we are expanding our tool networks.

The setup is straightforward. We initially procured the tool for 50 people and we've now implemented it for 200. There are many new customers coming in so we're looking to scale it to 1000 plus endpoints.

I am completely satisfied with this tool but we still plan to implement with the Symantec Endpoint Protection for the upgrade segment. We want to use a different tool for endpoint security because if there are any bugs in Trend Micro or any other tool we use then we're in trouble so we've decided not to have multiple tools from the same vendor. 

I would rate this solution an eight out of 10. 

Trend Micro makes up part of our overall security solution.

This product offers good protection against many types of malware.

The most valuable feature is the virtual patching. It means that you don't have to patch applications manually, such as the monthly updates that are released from Microsoft.

Application integration is good. For example, there is a specific module for SAP.

They need to build in a central console because central integration is not very good right now. I have four locations and I need to log in to each location's portal to look at it. That is a very big job and I would like to have a consolidated report for all of them.

We would like to see the advanced threat protection (ATP) built-in, without having to use another product.

I have been working with Trend Micro Deep Security for three years.

I have never had an issue with stability. Some of my colleagues have had problems but technical support dealt with them quickly.

My colleagues were able to receive support for issues quickly. I would rate the support a nine out of ten.

I also have experience with McAfee and one of the nice features it has is a central portal, where different locations are integrated and I can do everything from one place.

The initial setup is not at all complex. Anybody can do the implementation. The length of time required for deployment depends on how many systems are being integrated.

This is a product that I definitely recommend.

I would rate this solution a nine out of ten.

Our environment includes virtual machines using VMware, and this solution is used as part of the overall security solution.

We evaluated this solution with a PoC and since our implementation, we have been happy with it.

The situation with the currency in Turkey makes this solution a little bit on the expensive side, and if it were lowered then it would be more competitive.

We have been using Trend Micro Deep Security for more than eight months.

Stability has not been an issue for us.

We have not had any problems with scalability.

My team is happy with the technical support.

The initial setup was straightforward and we didn't have any problem with it.

Price-wise, compared to the products that we had invested in before, this is a valuable solution. That said, it is a little bit expensive in Turkey because of our currency.

Overall, we are satisfied with this product and I don't have any complaints about it. It is one that I recommend.

I would rate this solution a nine out of ten.