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reviewer2290032 - PeerSpot reviewer
Sr Software Developer
Real User
Oct 24, 2023
Offers multiple types of extractors, saves us time, and reduces human errors
Pros and Cons
  • "UiPath Document Understanding offers multiple types of extractors, which we can use to extract information from documents in a variety of ways."
  • "UiPath Document Understanding has difficulty identifying handwritten documents, and there is room for improvement."

What is our primary use case?

I use UiPath Document Understanding to extract data from digital invoices.

We implemented UiPath Document Understanding to eliminate the need for manual invoice data extraction.

We process 50 invoices per day for a logistics organization. We receive the invoices from the user, and a bot reads them one at a time, extracts the details and stores them in an Excel file. If the extraction does not match the confidence score, we send the invoice to the Action Center for manual validation. Once the data is extracted, the bot enters it into SAP and validates it against the system information.

How has it helped my organization?

We used machine learning to train a model to process the different formats we were receiving.

Seventy percent of the documents we process are completed automatically without any manual intervention.

The AI and machine learning capabilities of UiPath Document Understanding are good.

Once trained on a large dataset, AI can save us significant time by performing tasks that are beyond our capabilities.

Human validation is required for about 25 percent of the documents we process. For smaller documents, it takes a human a few minutes to validate the information.

Our average handle time after implementing UiPath Document Understanding is five minutes.

UiPath Document Understanding has helped reduce human error.

UiPath Document Understanding has helped free up our staff time.

We can see results as early as two months, and definitely by six months.

What is most valuable?

UiPath Document Understanding offers multiple types of extractors, which we can use to extract information from documents in a variety of ways. Machine learning is a particularly useful method, as it allows us to train custom models to meet our specific needs.

What needs improvement?

UiPath Document Understanding has difficulty identifying handwritten documents, and there is room for improvement.

Some of the invoices we process are stamped, and the AI has difficulty understanding them because the stamp format varies between a square and a circle. Resolving this issue will allow us to process more complex documents using UiPath Document Understanding.

Buyer's Guide
UiPath IXP
February 2026
Learn what your peers think about UiPath IXP. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath Document Understanding for one year.

What do I think about the stability of the solution?

UiPath Document Understanding is stable.

What do I think about the scalability of the solution?

UiPath Document Understanding is scalable.

What other advice do I have?

I would rate UiPath Document Understanding eight out of ten.

The solution was deployed in a single department for multiple users.

Maintenance is required for continuous training whenever an invoice format changes or a new vendor is added.

I recommend conducting a POC with the community to ensure that UiPath Document Understanding meets the organization's requirements before fully implementing it.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
RPA Developer at a non-tech company with self employed
Real User
Oct 24, 2023
Reduces development time and improves productivity and accuracy
Pros and Cons
  • "The machine learning (ML) extractor is valuable. It helps in extracting information from even unstructured documents. It can sometimes also extract information from a written document. Without much manual intervention, it is able to process the documents. This is a unique feature of UiPath Document Understanding."
  • "There could be a feature similar to ChatGPT where when you ask about a document, you get an answer about what is there in that document. If possible, this kind of feature can be incorporated so that you do not need to open a file and take the value. It should directly detect that instead of opening and validating the document. Such a feature will speed up the process."

What is our primary use case?

I have been using it for processing invoices, receipts, and multiple forms of documents. We have structured and unstructured documents. Structured documents include forms, and unstructured documents include written documents and receipts. For identifying the type of document and for processing those documents, we use UiPath Document Understanding. It helps to identify the type, extract the information, and process the information.

How has it helped my organization?

We are able to process multiple documents and extract information from them. We can put that information into an Excel or a PowerPoint file. We can also put that on a website or in an application such as SAP. We can generate a PDF. We can do all this with UiPath Document Understanding. So far, I have only exported information into an Excel file. I have not integrated it with any other system.

UiPath Document Understanding can extract information from unstructured or handwritten documents. It can extract information from structured documents such as forms. It can process invoices. I have mostly tried it with structured documents, and I have not had any problems with it.

UiPath Document Understanding makes the work easy. It can classify a document and capture the information. It is able to process a document quicker than a human. Its AI and ML capabilities improve productivity and accuracy. If we have a lot of invoices of a certain pattern, we can feed that pattern. It can then process multiple documents of that pattern. This way machine learning helps us to easily process more documents.

We can now design or develop a process much faster. Previously, we had to do string manipulation to extract information from invoices, which required a lot of coding knowledge, but with UiPath Document Understanding, that is not required. It automatically identifies the type of document and extracts information. It saves time and improves accuracy. It is a low-code or no-code solution, and even someone who is not skilled in programming can design a process. From half an hour to one hour, process designing now takes 10 to 15 minutes. 

Human validation is required for certain business processes. The Present Validation Station activity enables you to review and confirm whether correct values are extracted or not.

UiPath Document Understanding reduces human errors. Humans can make mistakes while extracting information or while coding. To avoid all those problems, we are using UiPath Document Understanding. It helps us reduce human errors because no coding is involved. We are directly teaching the system how to identify a document. It automatically identifies a document and extracts information from it. Because the system does that by itself, we can reduce a lot of human error. There is a 40% to 50% reduction.

What is most valuable?

The machine learning (ML) extractor is valuable. It helps in extracting information from even unstructured documents. It can sometimes also extract information from a written document. Without much manual intervention, it is able to process the documents. This is a unique feature of UiPath Document Understanding.

What needs improvement?

There could be a feature similar to ChatGPT where when you ask about a document, you get an answer about what is there in that document. If possible, this kind of feature can be incorporated so that you do not need to open a file and take the value. It should directly detect that instead of opening and validating the document. Such a feature will speed up the process.

For how long have I used the solution?

I have been using this solution for the past two or three months. I have been using it only for practicing. I am not using it for any industrial purpose.

How are customer service and support?

UiPath is giving very good support. They also have some webinars, which are very helpful in developing our solution. I would rate their support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before UiPath Document Understanding, I was using string manipulation and screen scraping methods for extracting values from invoices. It used to take more time to build a solution. 

How was the initial setup?

It is deployed on-prem. Its deployment was straightforward. It took 10 to 15 minutes.

In terms of maintenance, bots require some maintenance. Bots can fail, so continued maintenance may be required.

What about the implementation team?

I deployed it myself. I am using it on my own.

What's my experience with pricing, setup cost, and licensing?

I have only been using its free version.

What other advice do I have?

It is a very good solution. It improves productivity and accuracy. It reduces development time.

You can use UiPath Document Understanding even when you do not have programming knowledge. You just need to know the pattern of documents. It has ML capabilities, and the bot will automatically learn and start to identify and process documents. It is very easy.

Overall, I would rate UiPath Document Understanding a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
UiPath IXP
February 2026
Learn what your peers think about UiPath IXP. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.
Sourav Bhunia - PeerSpot reviewer
RPA Developer at a computer software company with 51-200 employees
Real User
Sep 29, 2023
Helps extract images, signatures, and writing
Pros and Cons
  • "UiPath Document Understanding's image file extraction feature is the best in any OCR solution."
  • "The signature comparison feature of UiPath Document Understanding could be improved."

What is our primary use case?

I use UiPath Document Understanding to extract data from scanned images using OCR technology. For example, when we have invoices, we can extract data from them by creating a model for that particular template using OCR technology, artificial intelligence, and machine learning. Every invoice has its own template, so we can create a template model and implement it in UiPath to run a bot for the data extraction process. After extracting the data, we can store it in an Excel file or database, whichever we prefer.

We deploy UiPath Document Understanding in the cloud and then integrate it with our on-premises architecture using a single key.

How has it helped my organization?

UiPath can automate any repetitive task, such as data entry, data extraction, file downloading, and file uploading, in any financial services, banking, or health insurance sector. The document formats include tables and checkboxes.

It can extract handwriting and signatures as long as they are legible.

Machine learning capabilities can be used to retrain prebuilt models for use with other templates.

It has helped improve our organization by reducing human tasks and errors.

Whenever data is extracted from a document using UiPath Document Understanding, we receive a confidence level rating. If the confidence level is low, we send the extracted information to the Action Center for human validation.

UiPath Document Understanding does the work of three full-time employees.

Using UiPath Document Understanding for documents without business or application exceptions reduces human error by 100 percent.

What is most valuable?

UiPath Document Understanding's image file extraction feature is the best in any OCR solution.

What needs improvement?

The signature comparison feature of UiPath Document Understanding could be improved.

To my understanding, we can only integrate UiPath Document Understanding with UiPath. I would like the ability to integrate with other solutions.

For how long have I used the solution?

I have been using UiPath Document Understanding for two years.

What do I think about the stability of the solution?

UiPath Document Understanding is stable. 

Which solution did I use previously and why did I switch?

We previously used an Excel automation tool but switched to UiPath Document Understanding because it is a better solution for repetitive tasks.

How was the initial setup?

The initial setup is straightforward. The deployment was completed by two people including myself.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

We received a 60-day free trial before having to purchase a license to continue using UiPath Document Understanding.

What other advice do I have?

I would rate UiPath Document Understanding nine out of ten.

Data extraction accuracy depends on the document's quality and format. The maximum percentage of accurate data we can extract using UiPath Document Understanding is 90 percent.

We started to see the value right after implementing UiPath Document Understanding.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2274936 - PeerSpot reviewer
Assistant Consultant-Software Development RPA Technology at a tech services company with 10,001+ employees
Consultant
Sep 21, 2023
Helps simplify our process and reduces human validation and errors
Pros and Cons
  • "There are many features that can be added to the action center to keep humans in the loop to evaluate the accuracy of the extracted data."
  • "UiPath Document Understanding could be more user-friendly."

What is our primary use case?

We use UiPath Document Understanding to extract data from invoices so that the data can be entered into SAP applications. We often receive multiple invoices in different formats. To use UiPath Document Understanding, we need to train the document. This means that we need to provide a sample template that the robot can use to learn how to read the invoices and extract the desired data. The labels in the fields are important, as they tell the robot what information to extract. 

For example, the invoice number, seller's address, quantity, and any other required information. The table of line items also needs to be extracted. We define the fields from which we need to extract data. We use the form-based extractor or machine learning extractor to extract the data. We export the extracted data to an Excel file. This allows us to collect all of the data from multiple invoices in a single location. We can also implement a validation step to ensure that the robot has extracted the data correctly. This can be done easily by using the human in the loop to manually review the extracted data before it is entered into SAP applications.

How has it helped my organization?

Our organization has many invoices of varying formats. To simplify the process, we implemented UiPath Document Understanding to extract the required data from all the unstructured invoices and import it into a single, structured Excel sheet.

Using the different endpoints and machine learning, we can extract data in different formats including handwriting and signatures.

UiPath Document Understanding's machine-learning capabilities are good. We use it to extract the information we need from documents of any format, and then align it with the corresponding table.

We easily integrated UiPath Document Understanding with UiPath Studio by connecting the data flow from the different applications to extract the necessary records.

We have so many invoices that UiPath Document Understanding helps us classify them. The document is first classified into a type of document, such as an invoice or a resume. This segregation of data allows us to send the invoice templates to our folder and extract the data and all the details without having to read them one by one.

With UiPath Document Understanding, less and less human validation is required over time. Each time we run the process, we can select from an option for attended or unattended automation. The other option is to use the confidence score to determine whether human validation is required.

The handling time before automation for one PDF document was five minutes and now with automation, it is one to two minutes.

UiPath Document Understanding helps to reduce human error by removing the fatigue factor and by continuing to run after hours without breaks.

What is most valuable?

There are many features that can be added to the action center to keep humans in the loop to evaluate the accuracy of the extracted data. We can also set a confidence score threshold, such that if the confidence score is greater than 80 percent, we can take a certain action. Otherwise, we need to manually correct the problem in the action center.

What needs improvement?

UiPath Document Understanding could be more user-friendly. There are so many endpoints, and entering the API is also a manual task. Currently, it is a long and complicated process with many steps. If we remove all of those steps and use the ChatGPT or OpenAI library, we can start using the solution with fewer steps.

For how long have I used the solution?

I have been using UiPath Document Understanding for six months.

What do I think about the stability of the solution?

UiPath Document Understanding is stable.

What do I think about the scalability of the solution?

UiPath Document Understanding can be scaled for multiple invoices.

How was the initial setup?

The deployment was straightforward and required a few days.

What other advice do I have?

I would rate UiPath Document Understanding eight out of ten.

We are processing around 12 documents using UiPath Document Understanding. The documents are in PDF format.

We have four members using the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Business Head for Syber Security at One Networks
Real User
Feb 27, 2024
Helps free up time, reduce human error, and automate processes
Pros and Cons
  • "The prebuilt algorithm for extracting foreign invoices is the most valuable feature because it eliminates the need for us to build anything from scratch."
  • "The signature and handwriting are a pain point for the OCR and have room for improvement."

What is our primary use case?

We are a system integrator in the manufacturing industry and our clients use UiPath Document Understanding for their invoicing cycle processing.

Previously, our clients manually entered invoices into their systems, seeking a solution to automate this process while still maintaining controls for verification and audit purposes. We implemented UiPath Document Understanding to address this need.

How has it helped my organization?

Data entry is the most common use for UiPath Document Understanding.

In Italy, a common document format for simplified sales invoices is the BBT, which lists the total cost of the entire merchandise unit.

Since our clients are primarily small and medium-sized businesses, UiPath Document Understanding processes around 10,000 documents annually.

The documents contain a header and a large table where data is extracted.

Around 30 percent of the documents are fully completed by UiPath Document Understanding.

AI and machine learning do a great job sorting and identifying fields and documentation orientation. Managing different layouts is the most valuable attribute of AI.

Companies that use the UiPath platform can easily integrate UiPath Document Understanding using a few modules.

Human validation is required for 20 to 30 percent of cases and it takes less than one minute to complete.

UiPath Document Understanding helps reduce human error by 70 percent.

UiPath Document Understanding has helped free up around 70 percent of people's time to work on other projects.

For most of our clients, the time to value is usually six months.

What is most valuable?

The prebuilt algorithm for extracting foreign invoices is the most valuable feature because it eliminates the need for us to build anything from scratch.

What needs improvement?

The signature and handwriting are a pain point for the OCR and have room for improvement.

The extraction logic portion of the UI is not as user-friendly as the rest of the platform and has room for improvement.

I would like to have generative AI integration added to a future release.

For how long have I used the solution?

I have been using UiPath Document Understanding for two years.

What do I think about the stability of the solution?

The stability of UiPath Document Understanding is good. The higher the stability the less maintenance is required.

What do I think about the scalability of the solution?

The scalability can be improved with the help of generative AI. It is difficult to build an algorithm and move to another project without making important changes to it.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment process is not user-friendly. It requires a lot of steps, although depending on the size of the deployment, one person can usually manage it.

The average deployment takes around one month to complete. 

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The price for UiPath Document Understanding is a bit expensive.

What other advice do I have?

I would rate UiPath Document Understanding a nine out of ten.

The number of people required for maintenance depends on the project. It can go from one person up to seven.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer2293893 - PeerSpot reviewer
Mrs at a manufacturing company with 11-50 employees
Real User
Oct 18, 2023
Gives us a complete, unattended process for extracting details from PDFs, saving us hundreds of hours
Pros and Cons
  • "In UiPath Document Understanding, I use two extractors. One is the Intelligent Form Extractor and the other is the Machine Learning Extractor. The first one is very useful and user-friendly. When we have a single template or two to three templates, Intelligent Form Extractor is much easier to use. But if we have multiple templates, it's better to go with ML Extractor as you can train the model with different templates."
  • "There are also problems with handwritten documents. The results from those are not 90 percent accurate. With scanned and native PDFs, it is 90 to 99 percent accurate, but the accuracy of handwritten documents is somewhat less. If they could improve on that, it would also be helpful."

What is our primary use case?

Our use cases are in the banking sector. We have certain PDFs that contain customer data, and we have to extract data from them and compare it with the data provided earlier. The PDFs can be scanned, handwritten, or native PDFs.

How has it helped my organization?

It gives us a complete, unattended process for extracting details from PDFs. Otherwise, that would been redundant work done by specialists. It is saving us around 800 workers.

For one record, we used to take about half an hour, but Document Understanding completes things in seconds. It's very quick. It has also reduced human error a lot.

What is most valuable?

In UiPath Document Understanding, I use two extractors. One is the Intelligent Form Extractor and the other is the Machine Learning Extractor. The first one is very useful and user-friendly. When we have a single template or two to three templates, Intelligent Form Extractor is much easier to use. But if we have multiple templates, it's better to go with ML Extractor as you can train the model with different templates.

The artificial intelligence features are very good. The more you train it, the more you will benefit from it.

Also, integrating Document Understanding with other systems or applications is not complex. It's quite easy. Even for attended processes, if you combine UiPath Document Understanding with Action Center, it's almost like unattended processing.

What needs improvement?

Document Understanding is a combination of the extractor and OCR. Depending on the taxonomy that you give and the classification that you define, it is accurate. But there are multiple OCRs and I find UiPath Document Understanding to be as accurate as Microsoft or Textract OCR. If the accuracy was improved, it would be much better.

There are also problems with handwritten documents. The results from those are not 90 percent accurate. With scanned and native PDFs, it is 90 to 99 percent accurate, but the accuracy of handwritten documents is somewhat less. If they could improve on that, it would also be helpful.

Also, in the banking sector, we can't use the cloud-based Orchestrator or cloud endpoints for OCR. Getting approval for ML Extractor takes a lot of time for us. Instead, if we could go with Intelligent Form Extractor, it would save a lot of approval time. If they could improve and add features to Intelligent Form Extractor, it would make our lives easier.

For how long have I used the solution?

I have been working with UiPath for five and a half years and with Document Understanding for one and a half years.

What do I think about the stability of the solution?

I have not experienced it crashing or lagging.

What do I think about the scalability of the solution?

The scalability is good. I haven't seen any waste of money.

How are customer service and support?

We have not contacted their technical support very much.

How was the initial setup?

We do not use UiPath in the cloud; we have our own internal version, so the initial setup took time for us. But that had nothing to do with UiPath. It was because of our company's policies.

It took time for people to understand it, but once they got it, it went well.

What was our ROI?

It took some time because Document Understanding is pricey compared to other tools in UiPath. After 10 to 15 days, when there were fewer errors, that's when we started to see profits.

What other advice do I have?

I would suggest combining other technologies with UiPath. That's when you see more benefit from Document Understanding.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2284461 - PeerSpot reviewer
RPA Developer at a tech services company with 10,001+ employees
Real User
Oct 4, 2023
Helps reduce human error, can handle multiple document formats, and can be trained
Pros and Cons
  • "The most valuable feature is the ability for humans to train the bot."
  • "The extraction and classification process should be simplified."

What is our primary use case?

UiPath Document Understanding allows us to extract information from documents, classify the document type, and optionally validate the data with a human. We also train the bot to learn from the mistakes it makes.

We extract data from boxes and tables, as well as handwritten words.

How has it helped my organization?

UiPath Document Understanding helps us extract from certificates, the names, addresses, states, dates, taxpayer identification numbers, and signatures. We also extract information from health insurance documents such as the name, patient's address, code, and contact information. Additionally, we have invoices that we have to extract from a table with rows.

UiPath Document Understandings' ability to handle different document formats depends on which extraction tool we use and the clarity of the documentation.

I am very satisfied with UiPath Document Understanding AI and machine learning.

UiPath Document Understanding integrates well with other tools. Some of my colleagues have integrated the solution with ABBYY.

It has helped reduce human error.

What is most valuable?

The most valuable feature is the ability for humans to train the bot. It can learn from human experience, so if we include steps in our framework for humans to validate extraction or classification, the bot can learn from them to improve document understanding and precision in future document processing.

What needs improvement?

The extraction and classification process should be simplified.

For how long have I used the solution?

I have been using UiPath Document Understanding for six months.

What do I think about the stability of the solution?

UiPath Document Understanding is stable.

What do I think about the scalability of the solution?

UiPath Document Understanding is scalable.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment was straightforward. The deployment took three hours to complete.

What about the implementation team?

I implemented the UiPath Document Understanding myself.

What other advice do I have?

I would rate UiPath Document Understanding eight out of ten.

Our organization also uses ABBYY.

We saw the time to value within the first three days of using UiPath Document Understanding.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Ronei Marton Lima - PeerSpot reviewer
Senior Solution Partner at AOXTI CONSULTING
Real User
Jul 28, 2023
You don't need to map out specific fields because machine learning predicts where in the form the data is expected
Pros and Cons
  • "I like UiPath's machine-learning capabilities. My first impressions were good, but we only use it in a few processes. We intend to expand our use of these features in other situations, but we're still learning how to use the AI functions. We use the OCR much more."
  • "Sometimes we have challenges when we need to read something like a barcode, so we must use the Cisco algorithm to solve the issue, or I have to ask developers for help specifically to capture this kind of information. There are other processes, such as refunds, that we still must do manually because there is no way to use automation to solve this issue."

What is our primary use case?

We use UiPath to process HR documents. It helps us with the last mile of the paperwork. We're dealing with a lot of offline legal documents that need to be converted to Word or PDF. We use UiPath to read the documents and process them into a digital form the company can use.

We're consultants, so we have to provide invoices for our services. We have a specific layout that's internally defined, and we store the information in SAP. It's processing thousands of documents. Most of them are PDF forms. Our customers and partners usually save these documents and send them to us by mail or email. Almost all of our documents are processed through UiPath.  

How has it helped my organization?

UiPath has saved us a lot of time because 90 percent of our document processing is now automated. I can't give an estimate of how much we have reduced human error or the number of resources needed, but I can say that we are using time more efficiently. The solution makes work easier for our staff and frees up time. When we automate most of the documents, staff has more time to focus on issues in the remaining 10 percent. 

What is most valuable?

I like UiPath's machine-learning capabilities. My first impressions were good, but we only use it in a few processes. We intend to expand our use of these features in other situations, but we're still learning how to use the AI functions. We use the OCR much more. 

You can use machine learning with OCR to read and interpret documents. You don't need to map out specific fields because machine learning predicts where in the form the data is expected. Machine learning can identify various types of data in different sectors. UiPath is easy to integrate. We have only integrated the solution with two systems so far, but it's working well. 

What needs improvement?

Sometimes we have challenges when we need to read something like a barcode, so we must use the Cisco algorithm to solve the issue, or I have to ask developers for help specifically to capture this kind of information. There are other processes, such as refunds, that we still must do manually because there is no way to use automation to solve this issue. 

For how long have I used the solution?

We have used UiPath Document Understanding for nearly two years.

How are customer service and support?

I rate UiPath's support an eight out of ten. When we call their support team, they always solve our problems. That's what matters. 

How would you rate customer service and support?

Positive

What other advice do I have?

I rate UiPath Document Understanding an eight out of ten. It's an excellent product that's stable and feature-rich. We also have the option to augment it with some external features. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free UiPath IXP Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free UiPath IXP Report and get advice and tips from experienced pros sharing their opinions.