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UiPath Platform pros and cons

Vendor: UiPath
4.4 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

UiPath Platform requires no coding knowledge, making it accessible for business users to develop processes and automate tasks efficiently.
High scalability on the cloud, like AWS, enables handling multiple processes with a single bot, effectively managing millions of records.
UiPath Platform offers a variety of pre-built activities and drag-and-drop features that streamline automation, helping users generate workflows quickly.
It provides excellent support and community interaction that ensure quick resolution of queries and ease in learning through its Academy training resources.
Operations benefit from rapid deployment and implementation features, which significantly reduce delivery times and improve business efficiency with automation.

CONS

Technical support is criticized for slow response times and lack of accessibility, making it difficult for users to resolve issues promptly.
The licensing model is considered complex, expensive, and not competitive enough compared to other platforms, causing frustration for smaller businesses.
Users express concerns about the lack of backward compatibility, leading to issues when upgrading versions or dealing with new releases that aren't stable.
Many have reported challenges in integrating UiPath Platform with other popular software systems and services, highlighting a need for improved connectivity and integration capabilities.
Document processing, including OCR capabilities, requires enhancements to handle unstructured data more effectively and increase accuracy in extracting information.
 

UiPath Platform Pros review quotes

SK
Sr Managing Consultant at Abacus Consulting
Jun 18, 2019
There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
AccountOe4fd - PeerSpot reviewer
Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees
Oct 10, 2018
I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that we use for our team.
RA
Head of Innovation and Technology at a computer software company with 10,001+ employees
Oct 10, 2018
The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions...
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
SG
Chief Technology Officer at a consultancy with 11-50 employees
Oct 10, 2018
The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best. Another prime factor is that scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.
VB
Managing Director at a tech services company with 10,001+ employees
Oct 10, 2018
It is very easy to use. We have seen new developers becoming productive in a matter of weeks, not months.
BJ
IT at a energy/utilities company
Oct 10, 2018
The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use.
Directora76e - PeerSpot reviewer
Director of Business Systems at a financial services firm with 501-1,000 employees
Oct 10, 2018
Valuable features include the OCR capabilities, to take somewhat structures data and put them into more structured data so that we can do our analysis. Another is screen scraping and, finally, the overall process of integrating it with other applications that we use in our analysis. It has also exceeded our expectations in the fact that it's a lot faster to implement than we thought it would be.
CS
Sr Vice President at a tech services company
Oct 10, 2018
It is easy to use and quick to install.
TW
Tax Systems Manager at QuikTrip
Oct 10, 2018
UiPath Academy RPA training is well put together. It paces well, not too fast nor too slow. You are constantly given new things to experiment with and things to learn which keep you interested, engaged, and moving forward.
TL
Head of Automation at a financial services firm with 10,001+ employees
Oct 10, 2018
The UI interface and the back-end platform are very easy to use.
 

UiPath Platform Cons review quotes

SK
Sr Managing Consultant at Abacus Consulting
Jun 18, 2019
Tech support takes time replying to queries. It should be improved.
AccountOe4fd - PeerSpot reviewer
Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees
Oct 10, 2018
There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.
RA
Head of Innovation and Technology at a computer software company with 10,001+ employees
Oct 10, 2018
Some of the releases have been a little shaky.
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
SG
Chief Technology Officer at a consultancy with 11-50 employees
Oct 10, 2018
The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.
VB
Managing Director at a tech services company with 10,001+ employees
Oct 10, 2018
One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see.
BJ
IT at a energy/utilities company
Oct 10, 2018
I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code.
Directora76e - PeerSpot reviewer
Director of Business Systems at a financial services firm with 501-1,000 employees
Oct 10, 2018
I would like them to continue to build and make Studio easier to use for non-technical people.
CS
Sr Vice President at a tech services company
Oct 10, 2018
There are certain areas that we need to see improvements: performance, efficiency, and complex environment.
TW
Tax Systems Manager at QuikTrip
Oct 10, 2018
We should receive a list every time transactions are performed, and it would be nice if we wouldn't have to format it every time the robot sent us a spreadsheet.
TL
Head of Automation at a financial services firm with 10,001+ employees
Oct 10, 2018
Ease of use could be improved. The newer features are easy to use and positive additions, but there is room for improvement, specifically of the UI console for the developer.