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UiPath Platform pros and cons

Vendor: UiPath

4.4 out of 5

911 reviews
98% willing to recommend

Pros & Cons summary

UiPath Platform is renowned for its automation and RPA capabilities, facilitating broad user accessibility and efficient data management. It supports end-to-end automation with AI enhancements, fostering operational efficiency. Community support aids user adoption, though integration capabilities need improvement for better connectivity. Users note that high license costs, technical support delays, and accuracy issues in document processing are drawbacks, stressing the need for better error handling and clearer documentation.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

UiPath Platform is praised for its extensive capabilities in automation and RPA, making it accessible to both technical and non-technical users.

The platform is highly appreciated for its robust scalability, allowing organizations to handle multiple processes and manage large volumes of data efficiently.

It enables seamless end-to-end automation across various applications, thereby enhancing performance and operational efficiency.

UiPath Platform's community support and training resources are invaluable, offering users comprehensive assistance and promoting widespread adoption.

The integration of AI and machine learning in UiPath Platform enhances its capability to automate complex tasks, considerably reducing manual effort and human error.

CONS

Users report that UiPath's integration capabilities, particularly with external systems and popular programming languages, require improvement to enhance connectivity and usability.

Technical support and response times need enhancement, as delays in receiving help have been noted by users seeking assistance on critical issues.

License costs are considered high, with calls for more affordable and flexible pricing models to attract and retain users, especially small and medium enterprises.

Users find the document processing and OCR functionalities lacking in accuracy, particularly for unstructured and handwriting recognition, indicating a need for refinement.

Feedback highlights a need for better error handling and documentation, as users experience challenges with the complexity and readiness of recent updates and features.

UiPath Platform Pros review quotes

SK

Saif Ul Islam Khan

Sr Managing Consultant at Abacus Consulting

Jun 18, 2019

There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.

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Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees

Oct 10, 2018

I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that we use for our team.

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RA

Head of Innovation and Technology at a computer software company with 10,001+ employees

Oct 10, 2018

The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions...

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UiPath Platform

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SG

Sandeep Alexander Goni

Chief Technology Officer at a consultancy with 11-50 employees

Oct 10, 2018

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best. Another prime factor is that scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

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VB

Managing Director at a tech services company with 10,001+ employees

Oct 10, 2018

It is very easy to use. We have seen new developers becoming productive in a matter of weeks, not months.

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BJ

IT at a energy/utilities company

Oct 10, 2018

The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use.

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Director of Business Systems at a financial services firm with 501-1,000 employees

Oct 10, 2018

Valuable features include the OCR capabilities, to take somewhat structures data and put them into more structured data so that we can do our analysis. Another is screen scraping and, finally, the overall process of integrating it with other applications that we use in our analysis. It has also exceeded our expectations in the fact that it's a lot faster to implement than we thought it would be.

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CS

Chakradhar Sriperumbudur

Sr Vice President at a tech services company

Oct 10, 2018

It is easy to use and quick to install.

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TW

Tax Systems Manager at QuikTrip

Oct 10, 2018

UiPath Academy RPA training is well put together. It paces well, not too fast nor too slow. You are constantly given new things to experiment with and things to learn which keep you interested, engaged, and moving forward.

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TL

Head of Automation at a financial services firm with 10,001+ employees

Oct 10, 2018

The UI interface and the back-end platform are very easy to use.

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UiPath Platform Cons review quotes

SK

Saif Ul Islam Khan

Sr Managing Consultant at Abacus Consulting

Jun 18, 2019

Tech support takes time replying to queries. It should be improved.

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Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees

Oct 10, 2018

There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.

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RA

Head of Innovation and Technology at a computer software company with 10,001+ employees

Oct 10, 2018

Some of the releases have been a little shaky.

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UiPath Platform

Free Report: UiPath Platform Reviews and More

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

SG

Sandeep Alexander Goni

Chief Technology Officer at a consultancy with 11-50 employees

Oct 10, 2018

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

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VB

Managing Director at a tech services company with 10,001+ employees

Oct 10, 2018

One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see.

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BJ

IT at a energy/utilities company

Oct 10, 2018

I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code.

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Director of Business Systems at a financial services firm with 501-1,000 employees

Oct 10, 2018

I would like them to continue to build and make Studio easier to use for non-technical people.

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CS

Chakradhar Sriperumbudur

Sr Vice President at a tech services company

Oct 10, 2018

There are certain areas that we need to see improvements: performance, efficiency, and complex environment.

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TW

Tax Systems Manager at QuikTrip

Oct 10, 2018

We should receive a list every time transactions are performed, and it would be nice if we wouldn't have to format it every time the robot sent us a spreadsheet.

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TL

Head of Automation at a financial services firm with 10,001+ employees

Oct 10, 2018

Ease of use could be improved. The newer features are easy to use and positive additions, but there is room for improvement, specifically of the UI console for the developer.

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Show 10 more reviews (out of 757)

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