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What is VAANI?

VAANI mindshare

As of February 2026, the mindshare of VAANI in the Contact Center as a Service (CCaaS) category stands at 0.4%, down from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS) Market Share Distribution
ProductMarket Share (%)
VAANI0.4%
Genesys Cloud CX20.7%
Amazon Connect17.1%
Other61.8%
Contact Center as a Service (CCaaS)

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