What is our primary use case?
We use the solution to manage and onboard permission and access on the laptop.
How has it helped my organization?
We have limitations on the capabilities of its sender. We send our prospect to speak with the administration through the administrator on their phone. It's very easy for the user but quite tricky for the administration.
What is most valuable?
They can do any provisioning for the virtual machines. For instance, they will only see those resources if we allocate 10 Ghz database storage. The limitation is due to our setup: we need to ensure customer isolation, as vCloud Director supports multi-tenancy.
We can access vCloud Director from the Internet. Once we access it, somebody else can do the same.
What needs improvement?
The data probability is advanced for the monitoring surface and the application. We need to improve the physical data for monitoring and understanding scalability with automation for autoscaling.
For how long have I used the solution?
I have been using vCloud Director since 2015. We are using the V10 of the solution.
What do I think about the stability of the solution?
We need to verify compatibility, which is crucial to ensuring stability.
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
Two hundred users are using the solution. We plan to increase the use of the vCloud director in the future.
I rate the solution’s scalability a six out of ten.
How are customer service and support?
Sometimes, we encounter challenges with support. When we open a support case, it is handled by representatives from various locations, such as the US or England. The initial response might come from India or elsewhere. Occasionally, we have to reiterate our issue from scratch, which can be frustrating. Ideally, we should get support personnel with historical data to avoid repeating explanations every time we reach out for assistance.
How would you rate customer service and support?
How was the initial setup?
The initial setup is very difficult and takes two weeks to complete. Separate coding is very difficult. Ten people are required for the solution's deployment.
We have to prepare, it may only take one or two days. However, we must ensure thorough preparation from the bottom up, starting with the server and setting up a vSphere server. Additionally, we need to prepare some data for vCenter. We can proceed with the installation of the vCloud Director.
I rate the initial setup as three out of ten, where one is difficult, and ten is easy.
What was our ROI?
The licensing model is fair. The company management is happy because we pay for the services, and they become available. However, it's too expensive. We are considering changing our solution.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
When scanning thoroughly, we integrate automation. It would be easier if VMware improved its capabilities. Then, we can implement autoscaling through the web interface.
There is multi-channel support, yet Net Depot is used for security and monitoring. This is crucial if we expose profiles to the Internet for security reasons. We need to enhance security, especially in protecting vCloud Director. If anyone pushes or plugs in something, it could compromise customer access. VMware may be better prepared for security reasons.
Two persons are required to maintain the solution.
If we only have a small amount of resources, we'll opt for the public vCloud but if we have a large amount of resources like 100s, 1000s then vCloud Director might be a better solution.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.