VMware Cloud Director Reviews

It's a virtual data center for customers, and it's performing well.

Organizations can use this product for disaster recovery or for migration to our cloud.

This solution enables us to provision new clients more quickly.

We are using it like a virtual data center for customers with all the benefits.

We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product.

We are also looking for upgraded VMware environments to the latest versions.

The stability is very good.

The scalability is very good. We are working now to increase the size of our environment.

Technical support is great. They help us 24/7.

I recommend this solution. It is a very good product.

We would like to start using the container feature and PKS. We are mostly using the vCloud Director, vSAN, and vCloud Availability.

Right now, we are not using their self-service. We implemented our self-services. Developers in our company make a self-service portal. However, we are also looking at the self-service of VMware products.

The tool needs to add more features to improve the console. 

I have been working with the product for ten years. 

The tool is very stable. 

The product is scalable. 

Customer support is usually good. 

Positive

The tool's setup is straightforward. The product's deployment is fast and gets completed in a week. A full deployment can take around one to two months to complete. Only two to three people are required to handle the deployment. 

I would rate the product an eight out of ten. 

This solution is used for hosting customers and providing multi-tenancy so that we can have shared infrastructures used by multiple customers.

We have our own organization. We have a private cloud that we host, and we onboard customers on that private cloud.

It's a cloud-based solution.

There are currently more than 40 customers that are hosted on the private cloud across the US, UK, and Canada.

The most valuable features are the multi-tenancy and multi-site configuration. It's very efficient. The virtual machine deployment and segregation of customers due to multi-tenancy is also very simplified. That is the reason we chose this product for hosting the private cloud.

The integration between components could be improved. The cloud solution does not comprise a single product. If you look at Azure or AWS, they have tightly integrated all the components in the backend, and they just provide a UI. With VMware, we just have to integrate all products of VMware together and then provide a UI to the customer. 

If some component of the UI isn't working, in the backend we have to find out, is this vCloud availability the problem? Or is RabbitMQ the problem? This kind of integration is supposed to be done by the service provider, but the integration should be pretty tight between all the components, which form a private cloud.

I have been using this solution for almost 12 years.

The stability is good but not excellent because of the interoperability between different components of VMware products, which form a private cloud. The interoperability needs to be improved between the different components of the private cloud.

Scalability-wise, it's a pretty good product. We can scale to multiple regions, and we can also increase the number of sales as required. If the customers in a specific region are too many and there is a lot of access, we just need to add more vCloud Director sales for customers.

Technical support needs to improve because the private cloud is comprised of multiple solutions. A customer has to log to identify which product is having problems, and then log a call with a vendor. The support from the vendor is not very good. For some of the cases, we have to chase them for almost a month to get a resolution.

We previously used VLS Automation earlier and multi-tenancy was also quite simple over there, but the only thing was the SSO integration with the multi-tenancy was not consistent. That's the reason we switched from VLS Automation to the private cloud, vCloud Director.

Initial setup was pretty simple. For deployment, we used three or four people across six regions.

We use around 25 people to maintain the solution across six regions.

We pay monthly for all of the licenses.

I would rate this solution 7 out of 10.

We are a service provider and our primary use case for vCloud Director is to build our own product.

It has helped us develop a better way of selling services to customers, evolve from the typical housing, and make revenues for the Telefonica company.

We like that it's multi-tenant, is supported, that it evolves with time and allows us to offer services to our enterprise customers in the B2B segment

The self-service features have been very valuable to our organization. We are a service provider so we push access to our customers so that they can self-serve. With every version, it evolves more. It gets better with time.

It allows us to provision new clients faster because we also automate with CLI which is a valuable feature for us.

 I would like to see Business recovery and integration with SD-WAN.

Stability is very good, rock solid. 

We have some limitations with scalability because we are service providers. In the past with things like the number of VLANs, external networks, and the number of volumes per customer, we had to be very, very careful to be able to scale properly and with business sense.

Their technical support is very good. 

We've been in the hosting business for fifteen years, so it was a natural evolution for us when it came time to switch. In a way, we are growing together with VMware.

The initial setup was straightforward the first time. It was complex the second time. It became a brownfield because we had several products integrated and we had to connect them every time. The roadmap wasn't easy, but we did it. 

We went directly with VMware Professional Services for the integration. We wanted a guaranteed seal and quality from the vendor.

In terms of costs, I would say there is no comparison between this solution and alternatives. If you are in the market for VMware services, that's just what it is. You don't have any other product like this on the market.

We didn't look at other alternatives because we know that no other vendors have what VMware has. 

If you're looking into this or a similar solution I would tell you to start fresh and start with VMware Professional Services and their architects from the beginning. 

I would definitely rate this solution a ten. It has been working flawlessly for the last ten years and we have been very happy with it.

We are a service provider. We offer business integration, application and infrastructure outsourcing, innovative solutions and strategic consultancy to private businesses. We offer the cloud service-delivery platform vCloud Director as an example of one of our products. 

vCloud Director has improved our organization in so far as it is an easy solution to sell. I believe this is the case due to the fact that it is an easy tool to manage and to configure.

The most valuable feature is the fact that it's a VMware product. The majority of our customers already have this product on-prem; they are happy to use the same solution also in our cloud environment.

Improvements could be made in the building feature since there isn't a real building feature associated with the product. We require a building feature to integrate with other solutions.

It is a very stable solution.

My impressions of the scalability of vCloud Director are all positive.

Up until today, everything has been running smoothly. We haven't needed to contact the technical support team.

The initial setup was completed four years ago; the deployment was not straightforward or easy from what I can recall. We've installed the environment this year and it was quite straightforward. Much easier than five years ago.

I can't remember what our setup costs were. I know we paid in VSPP points. Our contract covers other environments so it's not something I monitor.

My only additional commentary has to do with the making improvements to the user interface.

If I was to give vCloud Director a rating from one to ten, 10 being the best, I'd give it an 8 based on the fact that it's stable, our customers seem to like it, and we can manage it quite easily.

I do a lot of monitoring around this solution. Our hosted platform guys use it more than I do. Everything I use it for works well.

My impression of the data protection, data recovery, and container features is that they're all very good, I like them. Although I don't particularly have a use case for them within our company. It's very expensive but it's something we've looked into.

I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off.

I haven't had problems with stability. It's pretty stable.

There are a lot of scalability options. 

Technical support is something that we've had problems with in the past. Across all of the VMware solutions we have not always had the best response from support. To be fair, a lot of the issues that came up for us have been quite a niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on.

We picked up this solution because we needed to provide new services.

We went with VMware because we have a lot of VMware experts in our business, it's something that we're quite skilled at. We are partners as well. VMware is generally the first protocol for these sort of things.

We integrated in-house.

Compared to alternatives like Microsoft SPLA, this solution is on the expensive side. It's an expensive solution but it comes with its benefits for being pricey. 

I would rate this solution an eight. I haven't had too many problems with it but I don't think it's perfect. 

Our primary use case of this solution is for infrastructure as a service, which is pretty much a self service, together with a period of management if the customer needs. We are partners with vCloud Director and I'm the manager of virtualization, storage and backup.

As a service provider, it is key for us to have control over the overall cost of ownership, as well as providing benefits, good service and making a profit. With the help of vCloud Director, we have been able to provide really good multi-tenanted services, making the best use of existing hardware and investments, but reducing our overall CapEx very heavily. As an organization, it has really helped us to sustain a service and continues to help us leave a mark on the market.

I think it's a wonderful product. I like the latest features of extensibility, which allows integration of other services and enables us to go beyond infrastructure as a service. We are now in a position where we can also offer platform as a service to our customers. That's a really wonderful feature. Extensibility allows service providers to extend their existing services and integrate them within the vCloud, offering a feature with an overall solution to customers. 

One of the elements lacking in the product is integration with the hyperscalers. Using hybrid cloud requires connectivity to other public clouds like Azure or AWS. At the moment that is not possible. If that can be made available as a feature, I think vCloud would become a one-stop shop for everything. We would be able to give a true hybrid service from a single pane of glass, offer everything from a single portal. It becomes a cloud management platform rather than just a simple IaaS natively from VMware. 

Additional features I'd like to see would be flexibility in terms of user permissions rules. I'd also like to see the capability to integrate on-prem dedicated virtual centers within vCloud. There is a CPOM feature which enables integration on-prem with the existing customer into the same portal. At the moment it is very limited, just providing a view. It would be good if we had the capability to make changes from the same portal. Multi-site capabilities would be another additional feature. It is offered but there is room for improvement in terms of other features and functionalities that can be brought in, which would make it more seamless. 

The dashboard for monitoring is very limited and it's not provided out of the box. It's done using a different tool from VMware itself. Having those rich dashboards within the portal itself, directly providing monitoring of the virtual machines, would be great. That is something which is really missing. Performance metrics were completely missing till now. 

I've been using this solution for eight years. 

The solution is quite stable now, a lot better than it used to be. There are certain issues in terms of making changes at the backend but I have seen a big improvement from previous versions.

Scalability as an option was not available earlier. It's possible now but still needs some improvement. We have 300-plus customers and around 10,000-plus virtual machines being hosted. This solution is our main cloud portfolio offering so we use it on a regular basis.

I think we have had fantastic support from VMware. We don't use them very often now because it is quite a stable product. They have very knowledgeable support staff. 

The initial setup is quite straightforward with the new enhancements. It could be improved in terms of how the database's high availability is taken into account. They can still streamline the installation process but compared to when it was launched, it's much better now. With the recent availability of cloud provider hub and cloud foundation, I think deployment can be very easily done within a couple of days and that includes all the planning. 

As a service provider, it gives us quite good leverage and flexibility to present our own pricing and create pricing policies, which is really good. 

It's important to have some development capabilities within your organization I think the most important thing is to understand your requirements and what your end goal is because you need to understand whether vCloud Director is going to restrict you or not. It's a very powerful product for service providers. You also need to keep in mind what other service add-ons you want to achieve because your overall design and architecture or blueprint is very dependent on what you want to do. Having a blueprint will provide you with the difference between a wonderful outcome or an unstable one. We've been using this solution a long time so I would suggest that if you want to be in the current market scenario and keep yourself alive, a product like vCloud Director can definitely help you sustain yourself. It keeps you up with the new trends and up to date on your portfolios as well. The fact that we can now go beyond infrastructure as a service is great. We can now expand and be a more versatile provider giving application as a service from a single portal. 

In today's scenario, hybrid cloud and hybrid connectivity is what is really very important. Although Cloud Director provides that sort of connectivity, it is limited within VMware products. If we could hook up with hyperscalers like Azure, Google or AWS, I would give this solution a higher rating.

I would rate this solution an eight out of 10.

We use vCloud Director for our customers. They use it to deploy work machine networking and to manage their own applications and backup solutions.

It enables us to provision our clients faster but the process is different. It is faster and the customer can auto-deploy via a template. It can take three to five minutes depending on the type of operating system.

The most valuable features for us are that our customers can create their own data center.  At the moment we don't use vCloud Director for data protection or disaster recovery. We are thinking about seeing the demo for vCloud Director and to implement the data next year. 

The self-service capabilities have allowed our customers to have their own templates and to deploy from those templates. 

We would like to see them up the storage. 

We've been using this solution for more than four years and we have found it to be stable.  

We have found it to be scalable. Each year we know they will implement more and more features. 

Their technical support is great. We had some difficult cases and they were able to solve them in a timely manner. Overall, we are satisfied. 

Initially, the setup was complex but VMware is working to simplify the integration. 

We implemented it ourselves. 

Our customers see reduced costs because they use our solution. I see that the company is growing and is a positive part of the solution.

Our customers use different products like Azure, Amazon, and VMware. They use our infrastructure for disaster recovery. The objective is to recover. 

We chose to switch to VMware because our customers don't want to spend a lot to change make a transition.

I would advise someone looking into this or a similar solution to use vCloud Director if a customer wants to remove their old hardware.

I rated this solution an eight because it's a good product.