Previously, we were using the conventional physical server but we now use the enterprise version of VMware vSphere to virtualize all of our servers. All of the servers in our company are now virtualized servers. In 2016, we do not know that virtualized servers can be monitored, we have implemented monitoring for the virtualized systems and management allowing us to create DR for the solution.
Head Tim Infrastructure, and IT Security at Lembaga Penjamin SImpanan
Helpful load balancing, reliable, and responsive technical support
Pros and Cons
- "The most important feature is the ability to balance the servers with Distributed Resource Scheduler (DRS). It is a very useful feature and should be mandatory for vSphere to have but it is only available in the enterprise edition. It should be available in all versions."
- "We are provided with a mini dashboard that has been improved in the latest version but it still could be better. The monitoring is now available on the vCenter dashboard and the vROps has been added to the basic version that had to be purchased separately before. A complete dashboard has always been provided with some competitors, such as Nutanix."
What is our primary use case?
What is most valuable?
The most important feature is the ability to balance the servers with Distributed Resource Scheduler (DRS). It is a very useful feature and should be mandatory for vSphere to have but it is only available in the enterprise edition. It should be available in all versions.
What needs improvement?
We are provided with a mini dashboard that has been improved in the latest version but it still could be better. The monitoring is now available on the vCenter dashboard and the vROps has been added to the basic version that had to be purchased separately before. A complete dashboard has always been provided with some competitors, such as Nutanix.
For how long have I used the solution?
I have been using the solution for approximately seven years.
Buyer's Guide
VMware vSphere
May 2026
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What do I think about the stability of the solution?
The solution is reliable.
How are customer service and support?
We have purchased the platinum technical support and they are responsive. They answer emails and telephone calls quickly.
Which solution did I use previously and why did I switch?
I have used Hyper-V previously.
How was the initial setup?
The initial setup is easy but the security configuration is complex.
What's my experience with pricing, setup cost, and licensing?
We are on a perpetual license for VMware vSphere and the price can be expensive compared to other solutions, such as Hyper-V. They should lower their price.
Which other solutions did I evaluate?
I have evaluated Nutanix.
What other advice do I have?
I would recommend this solution to others. I advise those wanting to use the solution to test it out and compare it to competitors.
I rate VMware vSphere a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Technology Operations at Kutleng Engineering Technologies
Responsive support, reliable, and has a good remote management interface
Pros and Cons
- "The virtualization, the remote management user interface, and the web console are most valuable."
- "Instead of having so many servers, we have got just two server nodes that are configured in high availability, and we are running all our application servers, databases, and Linux and Windows systems on two servers with about 12 virtual machines, whereas without VMware we would have needed to buy 12 physical servers."
- "The biggest room for improvement would be just simplicity. It is very intuitive, but it needs somebody with a lot of IT background."
- "We tried to install drivers for 100 Gigabit Ethernet Mellanox, and it was very difficult to put third-party hardware and upgrade the servers."
What is our primary use case?
It is largely for workload virtualization.
How has it helped my organization?
Instead of having so many servers, we have got just two server nodes that are configured in high availability. We are running all our application servers, databases, and Linux and Windows systems on two servers. We've got about 12 virtual machines. If we didn't use VMware, we would have needed to buy 12 physical servers.
What is most valuable?
The virtualization, the remote management user interface, and the web console are most valuable.
What needs improvement?
The biggest room for improvement would be just simplicity. It is very intuitive, but it needs somebody with a lot of IT background.
The way VMware manages storage is not the best. Nutanix manages storage a little bit differently, but we are not using Nutanix. VMware needs to find a way to manage storage properly. There should be storage aggregation and better management of storage.
We tried to install drivers for 100 Gigabit Ethernet Mellanox, and it was very difficult to put third-party hardware and upgrade the servers. We had to roll back because it just wouldn't boot.
Its price definitely should be improved. Its pricing is on the expensive side.
For how long have I used the solution?
I have been using this solution since 2017.
What do I think about the stability of the solution?
It is very reliable.
What do I think about the scalability of the solution?
We tried to plug in more hardware, but the drivers were not seamless. We are using the OEM version for HPE because we are using HPE. It could be because it is yet to work with HPE hardware. HPE hardware works with Mellanox, but it just couldn't take Mellanox. We downloaded the Mellanox drivers from their website, but it just couldn't boot, so we had to roll back.
We have three administrators. The number of users varies over time. We started with 24, and because of COVID, we've reduced the number of people who can work in the office to about five.
How are customer service and technical support?
They are very responsive.
How was the initial setup?
Its initial setup is very straightforward. It is very easy to install.
What's my experience with pricing, setup cost, and licensing?
They can do better by giving better pricing. Their pricing is on the expensive side. As a matter of fact, we are considering switching to OpenStack.
We only work with perpetual licenses. As a company, we don't do subscriptions.
What other advice do I have?
I would recommend this solution any day. I would rate VMware vSphere a nine out of 10. It is excellent.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
VMware vSphere
May 2026
Learn what your peers think about VMware vSphere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
Technical Account Manager at a tech services company with 201-500 employees
Simple to manage, user-friendly, and good technical support
Pros and Cons
- "The solution is user-friendly and easy to manage."
- "The installation can take a long time, they need to improve on the simplicity and length of the installation."
What is our primary use case?
This solution is used as a virtual and a clustered environment. We provide a minimum of two central storage server clusters and the maximum we have is for approximately four server clusters.
What is most valuable?
The solution is user-friendly and easy to manage.
What needs improvement?
The solution could improve by providing better information on what other products it is compatible with. For example, we have customers that do not like AMD Chipsets used with VMware but it is not a technical issue, they need to bring more awareness.
For how long have I used the solution?
I have been using VMware vSphere for approximately 10 years.
What do I think about the stability of the solution?
I have found the stability to be good.
What do I think about the scalability of the solution?
The solution is scalable.
we have approximately 50 customers using the solution.
How are customer service and technical support?
The customer service is good.
How was the initial setup?
The installation is straightforward because it comes with the appliance, you only have to deploy the appliance. The installation can take a long time, they need to improve on the simplicity and length of the installation.
All the customers who have the VMware have the vSphere because there is no single installation.
What about the implementation team?
We have five technicians for the installation and maintenance of the solutuion.
What's my experience with pricing, setup cost, and licensing?
There is a perpetual license for this solution and the support is a yearly subscription.
What other advice do I have?
I would recommend this solution to others. If you use VMware, then you need to use vSphere to manage the clusters.
I rate VMware vSphere a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Good virtualization and optimization in an easy to use solution
Pros and Cons
- "I particularly like the virtualization and the ability of the solution to optimize and deliver an automated and orchestrated cloud platform on-prem."
- "Higher cost than other similar solutions."
- "If you're converting from any other virtualization system to VMware, you will note that the price is significantly higher."
What is our primary use case?
We deliver this solution to our customers and we partner with the vendor. I'm a senior infrastructure solution specialist.
What is most valuable?
This is a straightforward solution, there's not much troubleshooting required and the work around it is quite simple. I particularly like the virtualization and the ability of the solution to optimize and deliver an automated and orchestrated cloud platform on-prem. They regularly surprise us with great features developed by a very, very sharp R&D team that delivers up-to-date technology with more features and more valuable ideas to enhance and automate the platform with data center.
What needs improvement?
If you're converting from any other virtualization system to VMware, you will note that the price is significantly higher.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the scalability of the solution?
The solution is scalable to an unlimited number of hosts.
How are customer service and technical support?
Technical support is very helpful. They don't deliver the troubleshooting directly, but they understand and collect the logs and provide the procedure to follow in order to reach a solution.
How was the initial setup?
The initial setup is straightforward. VMware is a very, very easy system to implement and to administer, as long as you have at least some sort of experience. You don't need to be an expert but those who have a high-level knowledge of VMware can manage and deliver the crucial tasks.
What's my experience with pricing, setup cost, and licensing?
There are different licensing costs depending on whether you're using the standard or enterprise solution. A socket in the standard solution might cost $1,000 whereas it would cost $4,000 for the enterprise socket.
What other advice do I have?
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Manager at a legal firm with 51-200 employees
Scalable with a straightforward setup and good stability
Pros and Cons
- "Technical support is quite good and very responsive."
- "Over the last decade, it's been extremely dependable."
- "The cost could always be lower."
What is our primary use case?
We primarily use the product as a server. Most of the work we do for our clients.
What is most valuable?
The product works very well for us. Over the last decade, it's been extremely dependable.
The initial setup is very straightforward.
The stability has been very good.
Technical support is quite good and very responsive.
The solution can scale well.
What needs improvement?
The product meets our needs pretty well. I can't recall noticing any missing features. It's pretty complete.
Our hopes are that it continuously keeps improving.
The cost could always be lower.
For how long have I used the solution?
I've been using the solution for about ten years or so. It's been about a decade. We've had it a while.
What do I think about the stability of the solution?
The stability is excellent. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable and the performance has been good.
What do I think about the scalability of the solution?
The product is very, very scalable. If a company needs to expand it, it can do so without any issues.
Our clients have users that vary anywhere from hundreds to thousands. Quite a few people are on it.
How are customer service and technical support?
We've dealt with technical support in the past and I would rate them very highly. They are helpful and responsive. They get us answers. We're quite satisfied with the level of support we receive.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. We've basically used this product since day one.
What's my experience with pricing, setup cost, and licensing?
You can save quite a bit using this solution.
What other advice do I have?
We're just customers and end-users. We don't have any business relationship with VMware.
We use the latest version of the solution. I can't speak to the exact version number.
We're very happy with the solution overall. I'd rate it at a nine out of ten.
Using this product is a no-brainer. It's a really easy product to use. If you're looking at simply a VM or anything similar or anything cloud-based, it's pretty much exactly what you need.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a retailer with 10,001+ employees
Useful Auto Deploy, scalable, and always updating for improvements
Pros and Cons
- "The most useful features are ESXi, DRS, Auto Deploy, and the Lifecycle Manager."
- "My advice to small to large-scale enterprises companies wanting to move to virtualization, vSphere is highly recommended for effective cost savings."
- "We would like to see the container-based operating system launched soon for this solution."
- "When comparing the price of VMware solutions to other vendors, such as Nutanix, they are costly."
What is our primary use case?
We use this solution for network virtualization.
What is most valuable?
The most useful features are ESXi, DRS, Auto Deploy, and the Lifecycle Manager.
What needs improvement?
We would like to see the container-based operating system launched soon for this solution.
In a future release, multi-cloud capability should be simplified and easy to handle for administrators. For example, if I have a private cloud and public cloud and we have a feature to run VMware between these two, currently there is some complexity. We are hoping this can improve to allow us to run the workload anywhere.
For how long have I used the solution?
I have been using this solution for approximately 10 years.
What do I think about the stability of the solution?
We have had some minor issues with stability in the past that has now have been resolved.
What do I think about the scalability of the solution?
The architecture has been redefined and the scalability is good. In the previous editions, we had boot failing issues but they have resolved them and introduced a new model of high availability in vSphere for vCenter. Scalable is just a single click and is very easy.
How are customer service and technical support?
We were having some network glitches and some other issues known by VMware, they were all resolved through provided patches. Now everything is working fine.
Which solution did I use previously and why did I switch?
We have also been working with AWS and Azure. We normally recommend VMware solutions for private cloud, and for public cloud, AWS or Azure. However, VMware is also having capabilities on AWS and Azure which we recommend.
How was the initial setup?
The setup of this solution is very easy now, it was a bit difficult before and now has been simplified.
What's my experience with pricing, setup cost, and licensing?
When comparing the price of VMware solutions to other vendors, such as Nutanix, they are costly.
Which other solutions did I evaluate?
We have compared this solution to Nutanix.
What other advice do I have?
My advice to small to large-scale enterprises companies wanting to move to virtualization, vSphere is highly recommended for effective cost savings. The future is in virtualization, the industries are moving in that direction. Everything is in virtualization, such as networks, storage, and desktop applications. We can reduce the data center space, power cooling, and hardware lifecycle. However, the licensing costs are expensive.
I rate VMware vSphere a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at Ducart
Easy to navigate, with good technical support and satisfactory stability
Pros and Cons
- "Technical support was helpful and knowledgeable."
- "The interface that the product offers is very easy to navigate."
- "The initial setup is a bit complex."
- "The initial setup is not really straightforward or simple to execute. I needed an integrator to do it."
What is our primary use case?
The product is primarily used for my main server for the main business. All the servers are on it.
What is most valuable?
The interface that the product offers is very easy to navigate. I learned it quite easily. I check the hypervisor interface on it. It's much easier for one who is familiar with the technology.
The details that I get from the solution are great. It gives a lot of detail.
The product has been pretty easy to use overall.
The stability is okay.
Technical support was helpful and knowledgeable.
What needs improvement?
I would prefer it if there was a better connection between the storage and the server. For that reason, I'm going to HCI or dHCI. I want to integrate it all into one interface and I can't do that here. That's why I'm going to HCI or dHCI.
The initial setup is a bit complex. You likely will need some help with the implementation. It's not something just anyone can do.
For how long have I used the solution?
I've been using the solution for 15 years at this point. it's been a long time. I have a lot of experience with the product as I've worked with it for over a decade now.
What do I think about the stability of the solution?
The solution's stability is okay. For us, it's enough. There aren't issues with bugs or glitches and it doesn't seem to crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability depends on the hardware. If your hardware allows you to expand, it shouldn't be an issue.
Every year we increase storage, and therefore we regularly increase usage. However, I am planning to replace our current storage.
How are customer service and technical support?
I have dealt with technical support in the past. It was less with VMware, and more with the vSphere storage. Once or twice I needed help. It was pretty good. I found them to be knowledgeable and responsive. I would say we are satisfied with the level of support on offer.
How was the initial setup?
The initial setup is not really straightforward or simple to execute.
I didn't do it myself. That would have been a bit much for me. I needed an integrator to do it. It's a bit complex to do.
In terms of the deployment time, when we last did it four years ago, it took about one week to get everything up and running.
We have one technical person on our team that assists with deployment and maintenance. They are an admin.
What about the implementation team?
I enlisted the help of an integrator that mostly did the installation for us.
What's my experience with pricing, setup cost, and licensing?
We do pay for the solution. It's on a yearly basis.
Which other solutions did I evaluate?
We did not evaluate other options before choosing this product. When I started to use it about 15 years ago, it was the only tool option to work with.
What other advice do I have?
I'd recommend the solution to other users and companies.
Overall, I would rate the solution at an eight out of ten. I would say that we are quite happy with its capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Flexible, feature rich, and improves business operations
Pros and Cons
- "I have found the solution to be flexible, and the vCenter and vMotion useful."
- "This solution has kept our business operating and has saved us money."
- "There was a time we lost the password for the ESXi and we had to do a hardware reset. At this point, we had to fill up the ESXi from the bottom up. I am not sure if there was another solution to this problem but it took a long time."
- "The technical support agents are not clear about the issues that are being discussed; they cannot address the problem or estimate the time correctly."
What is our primary use case?
We are using this solution to build the AD database for the server.
How has it helped my organization?
This solution has been very helpful to our organization. For example, if we need to run 10 servers there is a high cost attached if we buy the physical server, but if we use this solution we can buy a very large server then control everything. The most valuable feature has been the ability to utilize the vMotion when we have a problem. It has been invaluable for us when we had a problem with a broken host that we were able to redirect our traffic to a different host to keep the business operational.
What is most valuable?
I have found the solution to be flexible, and the vCenter and vMotion useful. When we have a server that is down we can use the vMotion to use another host. Additionally, the backup feature and graphics are very good. The documentations are clear and easy to understand.
What needs improvement?
There was a time we lost the password for the ESXi and we had to do a hardware reset. At this point, we had to fill up the ESXi from the bottom up. I am not sure if there was another solution to this problem but it took a long time. We were told it would only be a few hours to resolve but in fact, it took one day. Having to explain this downtime to management was not the best experience.
In an upcoming release, there could be a better ability to manage and control the synchronization of the power in the vSphere.
For how long have I used the solution?
I have been using the solution for approximately five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The scalability is good for everything we have been using the solution for. We have three IT users using this solution, if we upgrade our hardware we might increase usage.
How are customer service and technical support?
The technical support agents are not clear about the issues that are being discussed. They cannot address the problem or estimate the time correctly. In one particular issue, we needed to raise our ticket to the management level because they told us it would take two hours to be operational but the downtime was one day and one night. They should have first checked the vSphere technical aspects.
How was the initial setup?
The installation is very easy. It was not complicated at all.
What was our ROI?
This solution has kept our business operating and has saved us money.
What's my experience with pricing, setup cost, and licensing?
There is an annual cost for the use of this solution.
The price is a little high in developing countries. If they were able to reduce the price they would receive more customers now and even more in the future.
What other advice do I have?
I rate VMware vSphere an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Solution Architect at a educational organization with 11-50 employees
Built to provide redundancy and flexibility and can be scaled without any impact on production availability
Pros and Cons
- "It is a very stable solution. It performs well for our requirements. It has been running for a long time, so we are very knowledgeable about this solution. It is a very well-supported solution, and it is very flexible. The expansion of its functionality is dynamic."
- "It is very expensive as compared to other competitive hypervisor solutions in the market today."
What is our primary use case?
Currently, our whole infrastructure stack is residing on the VMware hypervisor. Everything we use is running on VMware. We have multi-site vCenter data centers. We have four sites, but they are two separate pairs of sites that provide redundancy. We will shortly also use VMware Site Recovery Manager for the two to four hours disaster recovery strategy.
We are on version 6.5 or 6.7, and we are moving to version 7.0 shortly.
What is most valuable?
It is a very stable solution. It performs well for our requirements. It has been running for a long time, so we are very knowledgeable about this solution.
It is a very well-supported solution, and it is very flexible. The expansion of its functionality is dynamic.
What needs improvement?
Its cost needs to be improved. It is very expensive as compared to other solutions.
For how long have I used the solution?
I have been around VMware and vSphere for the last ten years.
What do I think about the stability of the solution?
In terms of stability, it is very well-established and very stable. For any problems or issues that we've encountered in the past, their support was quite dynamic. We've had very good success in resolving any issues or problems. None of these issues or problems had a direct impact to live services. They have built it in a way so that it provides redundancy and flexibility. It ensures that your production environments remain available at all times, even in the case of problems or issues that could be encountered. I would give it an A for stability.
What do I think about the scalability of the solution?
It is easily scalable, and it can be scaled without any impact on the availability of the production environment.
How are customer service and technical support?
Their support is very good. I would give them good grades. For any problems or issues that we've encountered in the past, their support was quite dynamic. We've had very good success in resolving any issues or problems. Because there are many different products in the stack, you need to ensure that you reach the right person for the product you're looking at, but it is always fairly simple and easy to reach the right person.
How was the initial setup?
The learning curve to actually get used to the product and know the product properly is fairly steep. I have been working with this solution for the last ten years, so it is not a new solution for me. I couldn't speak to today's onboarding process because I haven't onboarded in the last year. It has been many years.
What's my experience with pricing, setup cost, and licensing?
It is very expensive as compared to other competitive hypervisor solutions in the market today. Its competitors are actually more aggressive. Even though most of them are less established solutions, they have started to catch up in functionality and capacity, and their pricing is extremely aggressive.
What other advice do I have?
If someone is starting new with VMware, it is important that you either onboard someone who has experience with it or you ramp up the knowledge of your IT operations staff. It is far-reaching and complex and requires a good understanding to manage it properly. If you don't have a good understanding at the beginning, you could find yourself in situations where you're not getting the actual return on the solution because you're not managing it properly. The knowledge gap at the beginning has to be covered quite thoroughly.
I would rate VMware vSphere an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at SSMS
Easy to use and straightforward to implement with a nice dashboard
Pros and Cons
- "The solution is very straightforward to implement."
- "The product offers a very nice single dashboard for complete management."
- "Technical support could be faster in terms of response times."
What is our primary use case?
The solution is primarily used for management. It offers easier control at multiple branches.
What is most valuable?
The product is stable.
The flexibility of the solution is very good.
The product is very easy to use.
The product offers a very nice single dashboard for complete management.
The solution is very straightforward to implement.
We found the scalability to be very good.
What needs improvement?
The solution doesn't seem to be missing any features currently.
It would be ideal if the integration capabilities were a bit more robust.
Technical support could be faster in terms of response times.
For how long have I used the solution?
I've been using the solution for about five or six years. It's been a while at this point.
What do I think about the stability of the solution?
The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.
What do I think about the scalability of the solution?
The scalability is very good. We haven't seen any issues with expanding it if we need to.
There are about 15 to 20 users on the solution at this time.
While we don't have current plans to increase usage, if the business grows, we likely will.
How are customer service and technical support?
The technical support is quite good. They are helpful and knowledgeable. That said, their response times need to be better. We would like them to respond faster to queries.
Other than that, we are satisfied with their level of service.
How was the initial setup?
The product is not overly complex to set up. It's very simple and straightforward. A company shouldn't have any issues with the implementation.
We have an admin team that can handle any maintenance required.
Which other solutions did I evaluate?
We are looking for opportunities with Nutanix. We are looking at it now.
That said, we did not evaluate any other products before choosing this solution. However, many years back, we did look into Citrix.
What other advice do I have?
We are using the latest version of the solution at this point. I cannot speak to the exact version number off-hand.
We are not integrating the solution at this time.
I'd rate the solution at an eight out of ten. I would recommend the solution to other companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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