An efficient service desk keeps people, processes and technology in sync for operational efficiency. Evolving your service desk into a New-Age digital service desk has become a mandate for the modern digital enterprise. Zero Incident Framework TM focuses on the end-user experience rather than traditional SLAs to evaluate service desk performance. A Digital Service Desk captures user experience and provides insights to help improve it.
| Product | Market Share (%) |
|---|---|
| ZIF | 0.1% |
| Zabbix | 8.2% |
| Datadog | 4.1% |
| Other | 87.6% |
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