Zuora Reviews

I work for a large utility manufacturing company that sells tyres on a subscription basis. I used Zuora to automate their business billing processes.

Initially, our customer's system was inefficient, using multiple systems for rating, invoicing, finance, and usage-based charging. There were minimal systems involved in their process. Now, they have merged every process into one system under one roof.

Moreover, Zuora has recently launched its AI bot, which can be used within the tenant itself.

It can generate invoices and manage all financial transactions within the platform.

It's an end-to-end solution for managing subscriptions. You can generate invoices, credit memos, debit memos, and handle products—everything is under one roof. You can also generate different invoice templates and map financial transactions. Additionally, it can be used to generate reports and analytics.

It has been improved a lot. I've seen its growth over two years, with new features being added constantly.

Currently, the data structure within Zuora is a bit rigid. It doesn't support many things, like subqueries or correlation queries and all that. If they improve that section, it would be great.

It has almost been two years. 

I haven't experienced any issues working with it. It's a good platform and easy to use.

It is a scalable product. The only limitation is the ZDQL (Zuora Data Query Language). It's not very efficient and doesn't support many SQL queries or other standard features. If that could be improved, it would be great.

There are around eight to nine users. 

The Zuora tenant we used for the client was US-based, but they operated in multiple countries like Mexico and Colombia. We used the same tenant for every project and created entities within the same project.

Zuora has its own technical support. If we encounter any problems, we can raise a ticket internally, and they will definitely help us.

I didn't use a different solution. For me, it was my first time using such a tool.

The initial setup wasn't that complex. It was a bit easy. 

• Integration Capabilities: Zuora provides REST APIs, as well as SOAP APIs, which can be leveraged to connect with other systems.

• Deployment strategy: We followed an agile methodology. It was a continuous development and continuous deployment setup.

• Deployment time: Through Zuora's built-in deployment manager, it doesn't take much time. It's easy to deploy. It was completed within a day.

My team lead was the only one who deployed it.

Zuora is cost-effective. It does bring value to the company.

I would definitely recommend it. It's a really nice platform. We can use its extensibility, and it's very easy to implement and automate processes. 

It can also be integrated with multiple platforms if your business requires working with multiple tools.

Overall, I would rate it a nine out of ten.

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

• Reliability
• Uptime
• Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

No issues.

No issues.

It is some of the most responsive support that I have encountered.

I did use a previous solution. I switched because the other solution was not scalable.

The initial setup was complex due to historical migration needs.

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

We evaluated Aria and Chargify.