My advice for global enterprise organizations considering an IT service management product is to evaluate BMC Helix Enterprise Service Management product features and capabilities regarding AIOps, self-healing, AI and machine learning functionalities, and interoperability with existing tools and monitoring solutions; it is definitely worth the time spent in evaluating the product for enterprise needs. BMC Helix Enterprise Service Management is truly an enterprise-class product that assists global enterprises in day-to-day incident, change, and problem management, improving workforce productivity while being scalable and resilient, supporting all multi-cloud infrastructure platforms. I would rate this product 9 out of 10.
IT Systems & Support Engineer at a comms service provider with 501-1,000 employees
Real User
Top 20
Jan 17, 2026
I do not have any advice for others looking into using BMC Helix Enterprise Service Management, as I have provided all the information I have. I do not have any additional thoughts about BMC Helix Enterprise Service Management before we wrap up. I rate this product an 8 out of 10.
The decision to use BMC Helix Enterprise Service Management depends on the specific use case and requirements. Overall, I would recommend considering other tools if their features align better with organizational needs. I would rate the overall solution a 7 out of 10.
Learn what your peers think about BMC Helix Enterprise Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
BMC Helix Enterprise Service Management is a comprehensive platform designed to deliver advanced service management capabilities, enabling businesses to transform their operations with intelligent automation and robust integration features.
Companies looking to streamline their service processes will find BMC Helix Enterprise Service Management an invaluable tool. It offers innovative solutions to common challenges with capabilities that span multiple domains. The system fosters efficiency...
My advice for global enterprise organizations considering an IT service management product is to evaluate BMC Helix Enterprise Service Management product features and capabilities regarding AIOps, self-healing, AI and machine learning functionalities, and interoperability with existing tools and monitoring solutions; it is definitely worth the time spent in evaluating the product for enterprise needs. BMC Helix Enterprise Service Management is truly an enterprise-class product that assists global enterprises in day-to-day incident, change, and problem management, improving workforce productivity while being scalable and resilient, supporting all multi-cloud infrastructure platforms. I would rate this product 9 out of 10.
I do not have any advice for others looking into using BMC Helix Enterprise Service Management, as I have provided all the information I have. I do not have any additional thoughts about BMC Helix Enterprise Service Management before we wrap up. I rate this product an 8 out of 10.
The only advice I would give from my experience is to categorize the nine available categories properly, as they will be very helpful for reporting.
The decision to use BMC Helix Enterprise Service Management depends on the specific use case and requirements. Overall, I would recommend considering other tools if their features align better with organizational needs. I would rate the overall solution a 7 out of 10.