My experience with pricing, setup costs, and licensing for BMC Helix Enterprise Service Management indicates that the pricing is high compared to competitors available in the market, such as ServiceNow or Jira.
Manager, Information Technology Support & Service Delivery at a university with 1,001-5,000 employees
Real User
Top 10
Jan 15, 2026
From what I heard from procurement and management, BMC Helix Enterprise Service Management overall is a costly setup. However, since I am in the support and administration team, I do not have much visibility over the cost.
Learn what your peers think about BMC Helix Enterprise Service Management. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
BMC Helix Enterprise Service Management is a comprehensive platform designed to deliver advanced service management capabilities, enabling businesses to transform their operations with intelligent automation and robust integration features.
Companies looking to streamline their service processes will find BMC Helix Enterprise Service Management an invaluable tool. It offers innovative solutions to common challenges with capabilities that span multiple domains. The system fosters efficiency...
My experience with pricing, setup costs, and licensing for BMC Helix Enterprise Service Management indicates that the pricing is high compared to competitors available in the market, such as ServiceNow or Jira.
From what I heard from procurement and management, BMC Helix Enterprise Service Management overall is a costly setup. However, since I am in the support and administration team, I do not have much visibility over the cost.
While I am not very sure about the pricing, I have heard that the license cost of BMC is relatively lower than its competitors.