Customers are increasingly adopting web isolation to enhance their network security. While this technology is costly, organizations carefully evaluate the risks and rewards. Many choose to route only specific types of traffic, particularly suspicious traffic, through isolation rather than all their traffic. Broadcom has a model where core customers receive dedicated support, while non-core customers get their support through distributors like TD SYNNEX or Carahsoft. This means core customers often get more direct attention and better service. Non-core customers, on the other hand, interact with their distributors for support. Similar issues have been noted with other companies, like VMware, where customers are unhappy about rising prices despite the technology remaining solid. Broadcom’s products are generally good, but customer dissatisfaction often stems from support and business practices rather than technology. As a result, some customers are shifting away from Broadcom to other solutions, though the products themselves are still highly regarded. The product itself is quite solid. Some customers are dissatisfied with how Broadcom, and by extension Symantec, handles business operations rather than the technology itself. Issues with business practices can lead to customers leaving, even though the product is effective. Overall, I rate the solution an eight out of ten.
Security Specialist at a transportation company with 1,001-5,000 employees
Real User
Oct 19, 2023
Before choosing any product, define your use cases. You will be able to find a solution that would fit your use case. Overall, I would rate the solution an eight out of ten.
Secure Web Gateways protect networks by filtering internet-bound traffic and preventing unauthorized access. They improve security by inspecting and controlling data flow, safeguarding sensitive information.Secure Web Gateways are a fundamental solution for organizations seeking to safeguard their digital borders. Across complex IT architectures, they enforce security policies and deliver enhanced visibility into web traffic. Optimal integration with existing systems ensures seamless...
Customers are increasingly adopting web isolation to enhance their network security. While this technology is costly, organizations carefully evaluate the risks and rewards. Many choose to route only specific types of traffic, particularly suspicious traffic, through isolation rather than all their traffic. Broadcom has a model where core customers receive dedicated support, while non-core customers get their support through distributors like TD SYNNEX or Carahsoft. This means core customers often get more direct attention and better service. Non-core customers, on the other hand, interact with their distributors for support. Similar issues have been noted with other companies, like VMware, where customers are unhappy about rising prices despite the technology remaining solid. Broadcom’s products are generally good, but customer dissatisfaction often stems from support and business practices rather than technology. As a result, some customers are shifting away from Broadcom to other solutions, though the products themselves are still highly regarded. The product itself is quite solid. Some customers are dissatisfied with how Broadcom, and by extension Symantec, handles business operations rather than the technology itself. Issues with business practices can lead to customers leaving, even though the product is effective. Overall, I rate the solution an eight out of ten.
Before choosing any product, define your use cases. You will be able to find a solution that would fit your use case. Overall, I would rate the solution an eight out of ten.
I rate Symantec Cloud Secure Web Gateway a nine out of ten. I advise others to go for the product if they want secure technology.