Especialista at a tech vendor with 10,001+ employees
Real User
Top 20
Jul 16, 2026
I rate WalkMe an eight because it is very useful and has very good performance, but it requires that the person who will build these automations with WalkMe invest time in learning the tool. Since it is a low-code tool, it is intuitive, but at some points low-code alone is not enough and you need to input some code, such as JavaScript or HTML, so you need to have additional knowledge to carry out this type of activity. As I mentioned, I believe that WalkMe would be better if it had more AI tools integrated into it. If AI were implemented, perhaps this learning time for WalkMe would not be so necessary, and if there were, for example, an application that helps in this scenario in the future, I would give a higher rating. One piece of advice I would give is to really explore WalkMe and check out the community to understand and see what the possibilities are. WalkMe is not just about a Smart Walk-through; it can be much more than that. You can create blocks, communications, and several other things with possibilities that can greatly help your company. Do not limit yourself only to the Smart Walk-through, which is WalkMe's flagship, but also look at all the possibilities that are available with WalkMe. My overall review rating for WalkMe is eight out of ten.
My advice to others looking into using WalkMe is to give it a try and also try WalkMe Challenge provided in WalkMe platform. I would rate this review as a nine out of ten.
The advice I would give to others looking into using WalkMe is a summary of what I have mentioned in some of the previous questions. If the organization is more ERP-centric, using complex software such as Salesforce, Workday, and others, and has different departments such as HR and finance with a dedicated budget for WalkMe, then they should definitely go for it. However, if they are a small or medium-sized organization without a dedicated budget and with limited financial resources, and if they are relying on their own products or SaaS, I would not suggest they use WalkMe. Instead, they can opt for other software that is easier to deploy and can be completely handled by non-technical product owners. My additional thoughts about WalkMe center around concerns regarding its future, as many businesses frequently ask whether WalkMe will completely focus on advancements or innovations tied to SAP and its related products, potentially negatively affecting customers who are non-SAP application users. This question often arises, and it would be helpful for people to have more clarity on it. Secondly, regarding AI, people wonder if AI can guide users through different navigations, walkthroughs, workflows, and task automations, and what the need for a separate software such as WalkMe would be. I also think about how SAP might in the future integrate WalkMe with AI into all its software, influencing how WalkMe is used and what its actual purposes would be, especially regarding the price point. If WalkMe remains as standalone software, particularly for non-SAP users, it could be more simplified and cost-reduced. I would rate this product a 7.5 out of 10.
I am not sure how WalkMe integrates with other systems or software in my organization. There is SAP and I have a plugin in the browser, and then I open it and create walkthroughs. Handling training or onboarding for new users with WalkMe is not my role responsibility. I would recommend creating a sandbox. I suggest using guidance and support without any blockers, as your support is very helpful and answers quite fast. I do not think my company has a business relationship with WalkMe other than being a customer. I am open to reviewing some other features with a gift card from WalkMe. I found this interview through a woman who wrote to me on LinkedIn and offered a gift card, creating a special link for me. My overall review rating for WalkMe is 9 out of 10.
The difference WalkMe made for the team was something I wasn't around to see the aftermath of regarding whether this particular solution ended up working out. I could tell that it was the best solution available at the time, possibly even still. It's kind of like putting a grade value on a broken deck; you need to put in some boards to repair it, so it is not finished yet. The hooks specifically were classified in a manner to approach the solution from various angles. For those unfamiliar with WalkMe, it creates a sort of virtual roadmap that directs and triggers messages or pop-ups in specific locations, which are essential as complexity increases. The messaging can be just a balloon or something more intricate, spanning several pages and staying with the user for a while. I think it was a different animal when it was new-ish in 2021; I'm sure all these features are more evolved and stable now. My advice for others looking into using WalkMe would be that it is a great solution, working fantastically with a bit of a learning curve. Once learned, it can be applied to diverse situations. However, you might need to lower expectations regarding CSS perfection and aim for more generalized matching. If you are involved with intricate CSS designs, you are likely to encounter frustration. But if you keep it simple, focusing on basic colors and such, you can avoid many issues. Trying to achieve seamless integration that looks perfect is where it tends to falter, or at least that was my experience five years ago. I would rate this product nine out of ten.
We implemented Workday on all three major pieces: HCM, finance, and SCM, which was a huge company-wide implementation, reducing support tickets by eighty percent in the first two weeks after going live with WalkMe. The feedback was extremely positive. While we did not have a comparison because users used WalkMe for the first time alongside Workday, user adoption was fantastic. I know we saved the company over one million dollars due to the significant reduction in support tickets. The introduction of AI into WalkMe greatly improves its capabilities, replacing the old TeachMe feature. I have only gone through certifications to learn about it, but it learns about processes and potential roadblocks users may encounter. Without having direct experience, I believe the AI capabilities for developers will make creating WalkMe content easier, allowing users to input key information for process guidance. While I have not worked with a client utilizing the new AI features, the governance and security of WalkMe have been fantastic over the years, and I expect no less from the AI. My experience is limited to a training environment, but WalkMe's AI appears to be fantastic in accuracy, with rigorous training processes ensuring reliability. As a developer, I have not dealt with pricing recently, but my introduction to WalkMe was in two thousand eighteen, where we obtained a decent price for our licensing. I have noticed increases over the years, although the payoff is worth it due to time saved and reduction in support. My advice for others looking into using WalkMe is to plan everything ahead, setting business objectives and KPIs while also considering the broader context of automation and user experience. I would rate WalkMe a nine out of ten overall.
My advice for others looking into using WalkMe is that it is a very good solution. The first piece of advice is to learn about this tool and look for the value it brings to the organization and the processes, including the impact it has on reducing costs and improving processes. The first piece of advice is to study and understand better the outcomes for a business. Especially here in Brazil, the most important thing is to spread the word about WalkMe to our market and let more companies know about the possibilities. I think few organizations are aware, so I believe the main point here in Brazil is to improve awareness of WalkMe to customers. I would rate this review a nine on a scale of one to ten.
My advice for others considering WalkMe is to understand processes, metrics, and where people need support. Remember that it is an end-user support tool embedded within processes, written in business language rather than IT jargon. I would rate this solution an overall eight out of ten.
I would describe the user and administrator experience with WalkMe as very good. The admin console is very easy to manage and allows me to add and remove users, and switch between different platforms for us as partners and clients. WalkMe's integration with other enterprise tools or platforms is seamless, as WalkMe is built to sit on top of, like a skin, over the very top of different ERPs. They are absolutely built for this. WalkMe's reporting and analytics are fantastic. I can see every single user's interaction within the platform. I can report on this without needing to be a data analyst or have Power BI skills because the dashboard is really easy to view and see benefits. I would advise others looking into using WalkMe to find a use case, test it, pilot it, show it to stakeholders, and ensure that you are also educating them on what a digital adoption platform can do because it is a new technology that is not well known across most organizations. I would rate this product a 10.
Overall, I think that WalkMe is a great product that has been struggling with its personality or identity over the last year and a half, but the core capabilities are leading in the market. I believe that in general, digital adoption platforms with WalkMe being the best one in the market bring a lot of value and possibilities to organizations. Probably even the vendors cannot really sell it enough or position it well enough, because I think they focus on improving productivity and promising some exceptional productivity gains when there are way more value drivers that these products deliver. I would definitely recommend it. I rate this product an 8 out of 10.
I do not have any other points where I would like to see improvements. Processes must be clearly defined for those considering WalkMe. I would rate WalkMe overall as an 8 out of 10.
WalkMe is more geared toward the end user who uses it, so I am more from the product side working with B2C products. At least for the next year, we will be with WalkMe, and at the moment, we are not looking for any change. I would rate this review overall as 4 out of 5.
I can give you a specific example of how I use WalkMe for onboarding or change management. I would rate WalkMe a nine out of ten. I give it a nine because of the ease of use and getting up to speed in just a few days. WalkMe can be used by new users easily and quickly while providing many advanced features for power users to keep exploring and creating innovative solutions. There are always some things that you have not used earlier. It has a very friendly community of users who help each other all the time, and structured tips keep the learning going. In my experience, the price is very competitive and affordable for any size of organization. I would advise others looking into using WalkMe that it is a great tool and highly recommendable as it allows us to provide just the right amount of help at different points in the product use flow.
The advice I would give to others looking into using WalkMe is to ensure that you have a resource or two dedicated towards the implementation of WalkMe, as it definitely does take an effort to make sure that it gets done correctly and that you extract the value from the product. I would rate this review an eight on a scale of one to ten.
On a scale of one to ten, I would definitely give WalkMe a seven. I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases. We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons. I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.
WalkMe optimizes onboarding and user engagement by integrating in-app navigation and analytics for improved user guidance and efficiency. Its intuitive interface minimizes support needs, streamlining processes for better user interaction.WalkMe's in-app features enhance data integrity and reduce support tickets through effective user guidance. Shoutouts and launchers increase user engagement, while custom tutorials offer flexibility in workflows. Integration with popular systems allows for a...
I rate WalkMe an eight because it is very useful and has very good performance, but it requires that the person who will build these automations with WalkMe invest time in learning the tool. Since it is a low-code tool, it is intuitive, but at some points low-code alone is not enough and you need to input some code, such as JavaScript or HTML, so you need to have additional knowledge to carry out this type of activity. As I mentioned, I believe that WalkMe would be better if it had more AI tools integrated into it. If AI were implemented, perhaps this learning time for WalkMe would not be so necessary, and if there were, for example, an application that helps in this scenario in the future, I would give a higher rating. One piece of advice I would give is to really explore WalkMe and check out the community to understand and see what the possibilities are. WalkMe is not just about a Smart Walk-through; it can be much more than that. You can create blocks, communications, and several other things with possibilities that can greatly help your company. Do not limit yourself only to the Smart Walk-through, which is WalkMe's flagship, but also look at all the possibilities that are available with WalkMe. My overall review rating for WalkMe is eight out of ten.
My advice to others looking into using WalkMe is to give it a try and also try WalkMe Challenge provided in WalkMe platform. I would rate this review as a nine out of ten.
The advice I would give to others looking into using WalkMe is a summary of what I have mentioned in some of the previous questions. If the organization is more ERP-centric, using complex software such as Salesforce, Workday, and others, and has different departments such as HR and finance with a dedicated budget for WalkMe, then they should definitely go for it. However, if they are a small or medium-sized organization without a dedicated budget and with limited financial resources, and if they are relying on their own products or SaaS, I would not suggest they use WalkMe. Instead, they can opt for other software that is easier to deploy and can be completely handled by non-technical product owners. My additional thoughts about WalkMe center around concerns regarding its future, as many businesses frequently ask whether WalkMe will completely focus on advancements or innovations tied to SAP and its related products, potentially negatively affecting customers who are non-SAP application users. This question often arises, and it would be helpful for people to have more clarity on it. Secondly, regarding AI, people wonder if AI can guide users through different navigations, walkthroughs, workflows, and task automations, and what the need for a separate software such as WalkMe would be. I also think about how SAP might in the future integrate WalkMe with AI into all its software, influencing how WalkMe is used and what its actual purposes would be, especially regarding the price point. If WalkMe remains as standalone software, particularly for non-SAP users, it could be more simplified and cost-reduced. I would rate this product a 7.5 out of 10.
I am not sure how WalkMe integrates with other systems or software in my organization. There is SAP and I have a plugin in the browser, and then I open it and create walkthroughs. Handling training or onboarding for new users with WalkMe is not my role responsibility. I would recommend creating a sandbox. I suggest using guidance and support without any blockers, as your support is very helpful and answers quite fast. I do not think my company has a business relationship with WalkMe other than being a customer. I am open to reviewing some other features with a gift card from WalkMe. I found this interview through a woman who wrote to me on LinkedIn and offered a gift card, creating a special link for me. My overall review rating for WalkMe is 9 out of 10.
The difference WalkMe made for the team was something I wasn't around to see the aftermath of regarding whether this particular solution ended up working out. I could tell that it was the best solution available at the time, possibly even still. It's kind of like putting a grade value on a broken deck; you need to put in some boards to repair it, so it is not finished yet. The hooks specifically were classified in a manner to approach the solution from various angles. For those unfamiliar with WalkMe, it creates a sort of virtual roadmap that directs and triggers messages or pop-ups in specific locations, which are essential as complexity increases. The messaging can be just a balloon or something more intricate, spanning several pages and staying with the user for a while. I think it was a different animal when it was new-ish in 2021; I'm sure all these features are more evolved and stable now. My advice for others looking into using WalkMe would be that it is a great solution, working fantastically with a bit of a learning curve. Once learned, it can be applied to diverse situations. However, you might need to lower expectations regarding CSS perfection and aim for more generalized matching. If you are involved with intricate CSS designs, you are likely to encounter frustration. But if you keep it simple, focusing on basic colors and such, you can avoid many issues. Trying to achieve seamless integration that looks perfect is where it tends to falter, or at least that was my experience five years ago. I would rate this product nine out of ten.
We implemented Workday on all three major pieces: HCM, finance, and SCM, which was a huge company-wide implementation, reducing support tickets by eighty percent in the first two weeks after going live with WalkMe. The feedback was extremely positive. While we did not have a comparison because users used WalkMe for the first time alongside Workday, user adoption was fantastic. I know we saved the company over one million dollars due to the significant reduction in support tickets. The introduction of AI into WalkMe greatly improves its capabilities, replacing the old TeachMe feature. I have only gone through certifications to learn about it, but it learns about processes and potential roadblocks users may encounter. Without having direct experience, I believe the AI capabilities for developers will make creating WalkMe content easier, allowing users to input key information for process guidance. While I have not worked with a client utilizing the new AI features, the governance and security of WalkMe have been fantastic over the years, and I expect no less from the AI. My experience is limited to a training environment, but WalkMe's AI appears to be fantastic in accuracy, with rigorous training processes ensuring reliability. As a developer, I have not dealt with pricing recently, but my introduction to WalkMe was in two thousand eighteen, where we obtained a decent price for our licensing. I have noticed increases over the years, although the payoff is worth it due to time saved and reduction in support. My advice for others looking into using WalkMe is to plan everything ahead, setting business objectives and KPIs while also considering the broader context of automation and user experience. I would rate WalkMe a nine out of ten overall.
My advice for others looking into using WalkMe is that it is a very good solution. The first piece of advice is to learn about this tool and look for the value it brings to the organization and the processes, including the impact it has on reducing costs and improving processes. The first piece of advice is to study and understand better the outcomes for a business. Especially here in Brazil, the most important thing is to spread the word about WalkMe to our market and let more companies know about the possibilities. I think few organizations are aware, so I believe the main point here in Brazil is to improve awareness of WalkMe to customers. I would rate this review a nine on a scale of one to ten.
My advice for others considering WalkMe is to understand processes, metrics, and where people need support. Remember that it is an end-user support tool embedded within processes, written in business language rather than IT jargon. I would rate this solution an overall eight out of ten.
I would describe the user and administrator experience with WalkMe as very good. The admin console is very easy to manage and allows me to add and remove users, and switch between different platforms for us as partners and clients. WalkMe's integration with other enterprise tools or platforms is seamless, as WalkMe is built to sit on top of, like a skin, over the very top of different ERPs. They are absolutely built for this. WalkMe's reporting and analytics are fantastic. I can see every single user's interaction within the platform. I can report on this without needing to be a data analyst or have Power BI skills because the dashboard is really easy to view and see benefits. I would advise others looking into using WalkMe to find a use case, test it, pilot it, show it to stakeholders, and ensure that you are also educating them on what a digital adoption platform can do because it is a new technology that is not well known across most organizations. I would rate this product a 10.
Overall, I think that WalkMe is a great product that has been struggling with its personality or identity over the last year and a half, but the core capabilities are leading in the market. I believe that in general, digital adoption platforms with WalkMe being the best one in the market bring a lot of value and possibilities to organizations. Probably even the vendors cannot really sell it enough or position it well enough, because I think they focus on improving productivity and promising some exceptional productivity gains when there are way more value drivers that these products deliver. I would definitely recommend it. I rate this product an 8 out of 10.
I do not have any other points where I would like to see improvements. Processes must be clearly defined for those considering WalkMe. I would rate WalkMe overall as an 8 out of 10.
WalkMe is more geared toward the end user who uses it, so I am more from the product side working with B2C products. At least for the next year, we will be with WalkMe, and at the moment, we are not looking for any change. I would rate this review overall as 4 out of 5.
I can give you a specific example of how I use WalkMe for onboarding or change management. I would rate WalkMe a nine out of ten. I give it a nine because of the ease of use and getting up to speed in just a few days. WalkMe can be used by new users easily and quickly while providing many advanced features for power users to keep exploring and creating innovative solutions. There are always some things that you have not used earlier. It has a very friendly community of users who help each other all the time, and structured tips keep the learning going. In my experience, the price is very competitive and affordable for any size of organization. I would advise others looking into using WalkMe that it is a great tool and highly recommendable as it allows us to provide just the right amount of help at different points in the product use flow.
The advice I would give to others looking into using WalkMe is to ensure that you have a resource or two dedicated towards the implementation of WalkMe, as it definitely does take an effort to make sure that it gets done correctly and that you extract the value from the product. I would rate this review an eight on a scale of one to ten.
On a scale of one to ten, I would definitely give WalkMe a seven. I chose seven out of ten because I feel it is neutral, and it is at a very beginning stage of market study. WalkMe has certain competitors, such as WhatFix, which has its own set of features. I encourage WalkMe to explore the market more and study use cases. Even though the integrations with WalkMe are stronger, the challenges in the market have increased as competitors rise day by day. I would encourage WalkMe to focus on user attention and feedback, and to develop more natively into user bases. We considered WorkFix, but we chose WalkMe because it has been supported by SAP for various reasons. I would definitely recommend WalkMe, but if others are looking for a price-sensitive solution, I would not generally suggest it because WalkMe has its own pricing competition. If WalkMe can reduce its pricing for the market, especially for low-end SMB sectors, then I would definitely encourage its use. My overall review rating for WalkMe is seven out of ten.