Lifetime Process Manager at a government with 201-500 employees
Real User
May 16, 2022
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
Help Desk Software facilitates efficient customer support by streamlining communication and task management processes for businesses. It enhances client satisfaction and supports team collaboration through ticketing systems, automation, and detailed reporting.By automating repetitive tasks and providing a structured approach to customer interactions, Help Desk Software enables support teams to perform more effectively. Teams can resolve queries quickly, leading to improved customer loyalty....
The tool supports a lot of standard reporting KPIs.
The initial setup was quite simple; installing just took a few minutes.
Incident management is a valuable feature.
Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent.
The most valuable features of the Ivanti Service Desk are service requests and incident management.
Incident management and service request management features are the most valuable.