Lifetime Process Manager at a government with 201-500 employees
Real User
May 16, 2022
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
Help Desk Software facilitates efficient customer support by streamlining communication and task management processes for businesses. It enhances client satisfaction and supports team collaboration through ticketing systems, automation, and detailed reporting.By automating repetitive tasks and providing a structured approach to customer interactions, Help Desk Software enables support teams to perform more effectively. Teams can resolve queries quickly, leading to improved customer loyalty....
Basically, we use it for service management from the financial side of things.
We use this solution for our service desk and for batch management. We are customers of Ivanti.
We initially used Ivanti as an IT service management tool for instant problem change and request fulfillment. Now we use the solution in a range of different workflow scenarios across various corporate teams, including HR requests, corporate comms, building orders, and customer management.
We are using Ivanti Service Desk for service requests, incident management, change management, IT discovery, and asset discovery.
We use it to manage our help desk.