Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.
Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case could include and trace the communications due using social communications tools like WhatsApp, Telegram, Twitter, Facebook Messenger, Line, Viber and so on. Depending on what tool your customers use, this really improves the trace of 360° communications with your customers not importing who in the company talks with them, you have a single point to see everything.
@Julio Falcón Sorry I forgot to mention the Marketplace app, it's Beesender Operator (enable to chat with your customers) & Beesender Bot Master (Enable chat conducted by bots), you also can have hybrid chats mixing human with bots... Chat with almost any social communication network as I mentioned before
It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services.
Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force
automation from lead management to large enterprise sales. Employ
out-of-the-box reference processes to manage the entire sales cycle!
The product guides users through the entire sales process from the
initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option.
Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case could include and trace the communications due using social communications tools like WhatsApp, Telegram, Twitter, Facebook Messenger, Line, Viber and so on. Depending on what tool your customers use, this really improves the trace of 360° communications with your customers not importing who in the company talks with them, you have a single point to see everything.
@Julio Falcón Sorry I forgot to mention the Marketplace app, it's Beesender Operator (enable to chat with your customers) & Beesender Bot Master (Enable chat conducted by bots), you also can have hybrid chats mixing human with bots... Chat with almost any social communication network as I mentioned before
It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services.
With Sales Creatio, you can have a customer service review, and it is GDPR compliant.
I like Creatio's workflows, automation, and no-code features that we can update as we wish.
Intuitive, low-code CRM platform that's easy to integrate and use.
Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.