COO at a renewables & environment company with 1-10 employees
Real User
Jan 26, 2023
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it learn to address newer questions as you work with it from a support staff standpoint.
ServiceNow Virtual Agent offers customizable conversational flows for workflow management, automating routine IT tasks, and significantly reducing service desk workload to enhance user satisfaction with deep search capabilities and improved response times.ServiceNow Virtual Agent integrates a low-code platform that efficiently manages workflows through customizable conversational flows. It automates routine IT tasks such as password resets and ticket status checks, saving time and resources...
Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it learn to address newer questions as you work with it from a support staff standpoint.
Virtual Agent gives us connectivity that can reach out to any middleware.