Consultant at a consultancy with 10,001+ employees
Real User
Feb 3, 2023
I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost. It also depends on the features and functionalities you are going for. There's ITSM and ITSM Pro, and it comes with ITSM Pro.
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I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost. It also depends on the features and functionalities you are going for. There's ITSM and ITSM Pro, and it comes with ITSM Pro.
I wasn't directly involved with licensing.