IT Service Desk Manager (Global Delivery) at MLOGICA, INC.
Real User
Nov 4, 2022
If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.
It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
The solution is easy to use and easy to manage.
If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.
Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.
It's easy to understand.
Spiceworks is generic and free.
It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status.
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.
The most valuable features are the inventory and personalization.
The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.
The solution is very stable. It's reliable and efficient.