IT Service Desk Manager (Global Delivery) at MLOGICA, INC.
Real User
Nov 4, 2022
Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place. Spiceworks is a particularly good software solution to kick off with when you're a startup. When experimenting with it, your people can get exposure to the context and you can easily customize it. When I joined my organization, I did a lot of customization with the fields and everything at first in order to properly streamline the processes. It really helps to start with building up your processes first and foremost. Once your organization gains awareness of the service desk processes, they can then either look out for better software or stick with Spiceworks.
The pricing of the product depends on the company and how big it is. In a big company, it is hard to deploy something like this. There are a lot of servers and there is a lot of communication needed. In a big company with maybe 1,000 people, you would pay a high price. It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper.
Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better...
The tool is cheap.
Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place. Spiceworks is a particularly good software solution to kick off with when you're a startup. When experimenting with it, your people can get exposure to the context and you can easily customize it. When I joined my organization, I did a lot of customization with the fields and everything at first in order to properly streamline the processes. It really helps to start with building up your processes first and foremost. Once your organization gains awareness of the service desk processes, they can then either look out for better software or stick with Spiceworks.
The pricing of the product depends on the company and how big it is. In a big company, it is hard to deploy something like this. There are a lot of servers and there is a lot of communication needed. In a big company with maybe 1,000 people, you would pay a high price. It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper.
The solution is free. We're not paying for any licensing or other costs.