The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance.
IT engineer at a non-tech company with 11-50 employees
Real User
Jun 29, 2021
I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses.
I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing.
The support is great. They offer 24/7 support, but the specific level of support depends on your subscription. There's a weekday-only option, and a 24/7 option that covers all days of the week. They also have offices in different regions, including West Africa, so people there can easily get support. There's no need to worry about getting assistance.
The solution's technical support team is helpful.
WALLIX Bastion's most valuable feature is the Access Manager because you can use it and access the data center without any client VPN.
I like that it's Linux-based, and you don't need to have separate implementations, extra database licenses, or enterprise licenses.
I think because it's Linux-based, it's more seamless than Windows. I also like the access manager, which I think is a super tool. Everything is browser-based, and you don't need a VPN. So, that's a great thing.
Its video recording capabilities have definitely been key for us.
The interface is very simple. It doesn't need any plug-ins, just browsers that are installed at the beginning.