Pega Customer Service uses a customized, subscription-based pricing model, which varies based on: Number of users (agents, supervisors, admins) Deployment model (cloud vs. on-premises) Feature set (e.g., AI, chatbots, co-browsing, CTI integration) Industry-specific configurations (e.g., healthcare, insurance, telecom)
Senior Technology Specialist at Aaseya IT Services Pvt. Ltd.
Real User
Sep 13, 2023
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of users or the number of cases that an end user creates. Though the pricing and license in models of the solution are kept simple, the price of the world solution is high. Even if you go ahead and purchase Pega Customer Service, you need to purchase Pega's base product, the cost of which is high.
Pega Customer Service is a comprehensive platform designed to transform customer engagement through advanced automation and AI-driven solutions, tailored for knowledgeable audiences seeking efficient service management tools.With Pega Customer Service, businesses can deliver superior customer experiences by leveraging its automation capabilities to streamline communication and processes. The platform supports dynamic case management, providing tailored services that adapt to individual...
The setup cost depends upon the business. We do not use all channels, so it depends, but we leverage them wherever they are applicable.
Pega Customer Service uses a customized, subscription-based pricing model, which varies based on: Number of users (agents, supervisors, admins) Deployment model (cloud vs. on-premises) Feature set (e.g., AI, chatbots, co-browsing, CTI integration) Industry-specific configurations (e.g., healthcare, insurance, telecom)
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of users or the number of cases that an end user creates. Though the pricing and license in models of the solution are kept simple, the price of the world solution is high. Even if you go ahead and purchase Pega Customer Service, you need to purchase Pega's base product, the cost of which is high.