The primary use case of Pega Customer Service is to streamline and automate customer service interactions across channels by providing agents with a unified desktop, AI-driven guidance, and end-to-end case management—enabling faster resolution, improved customer satisfaction, and reduced operational costs.
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service requests and projects, such as changing addresses, checking inbox or balance summaries, viewing transactions, changing phone or email details, enrolling accounts, and managing user IDs or customer information. All of these fall under the service portal in Pega Customer Service.
Pega Customer Service is a comprehensive platform designed to transform customer engagement through advanced automation and AI-driven solutions, tailored for knowledgeable audiences seeking efficient service management tools.With Pega Customer Service, businesses can deliver superior customer experiences by leveraging its automation capabilities to streamline communication and processes. The platform supports dynamic case management, providing tailored services that adapt to individual...
SharePoint and Microsoft technologies are used, along with Power Apps, Power Automate, and Power BI, which are citizen development tools.
The primary use case of Pega Customer Service is to streamline and automate customer service interactions across channels by providing agents with a unified desktop, AI-driven guidance, and end-to-end case management—enabling faster resolution, improved customer satisfaction, and reduced operational costs.
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service requests and projects, such as changing addresses, checking inbox or balance summaries, viewing transactions, changing phone or email details, enrolling accounts, and managing user IDs or customer information. All of these fall under the service portal in Pega Customer Service.
We use Pega Customer Service for telecom, supply chain management, and insurance.