Solutions Architect at Kinsfolk Technology Private Limited
Real User
Feb 22, 2023
Our company provides implementation and support services for customers. The solution provides the entire automation of desktops or laptops for our clients. It can provide detailed inventory like software and hardware details, automate the deployment of software, automate patch management, and provision or upgrade the Operating System. It also provides compliance management. We currently have multiple customers using the solution.
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan, provides software for the EMEA market with entities that usually have more than 2,000 employees. At the beginning, some decades ago, we established ourselves by gaining knowledge and experience with ITSM service-desk solutions, starting with SDE Services, then FootPrints, then BMC Remedy, and now BMC Helix. Currently, we are a partner of BMC as well as a platinum partner of Ivanti (though not in the same field as BMC, which is otherwise a competitor in terms of ITSM and client management), both of which are Gartner leaders when it comes to ITSM software. We are also a partner of Genesis, which is call center software, and additionally provide several services in the field of security and a few other areas. When it comes to our customers' use of BMC Client Management, there are multiple areas in which it can be used, such as compliance, inventory, remote control, patch management, and software deployment. As part of my work, I deal with most of these areas, but my main focus is in software compliance. In client management, software compliance enables people such as CEOs and IT managers to see exactly which applications are used in the organization. This is important because these people need to know that there is a license associated with every piece of software that their employees use, and that the licenses are correct. One example of a major use case for BMC Client Management in the area of compliance involved a large construction company in Saudi Arabia that had over 2,000 employees who made heavy use of AutoCAD. The license for AutoCAD is relatively high, especially when you consider that it is subscription-based and one has to pay renewal fees each year. In this company's case, the total amount for the annual subscription fees for their 2,000+ employees was over a million dollars. One day, AutoCAD sent the quotation over to the new CFO, and the CFO requested a report from the IT department detailing which employees were heavy users of the software, and which employees barely used it, if at all. At this point, we jumped in to help support this initiative and deployed BMC Client Management on each endpoint. Through this, we obtained the full software usage details for AutoCAD, including which employees used it and when it was last used on any given endpoint. Looking at the report, the CFO discovered that he could safely remove about 600 licenses which had not been used at all for more than six months, and only renew the licenses for the active users. Thus, he was able to cut over $300,000 from the total payment he was going to make for these licenses.
Chief Executive Officer at Kinsfolk Technology Private Limited
Real User
Nov 11, 2022
One of our customers is a financial institution with more than 15,000 endpoints. We use BMC Client Management to manage their regulatory compliance needs. We also manage the endpoints from a security perspective using this solution. Service management has been integrated with this solution as well.
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The most common use cases for BMC Client Management among my clients include managing inventory and deployment of a software package.
In my company, we use BMC Client Management for patching.
Our company provides implementation and support services for customers. The solution provides the entire automation of desktops or laptops for our clients. It can provide detailed inventory like software and hardware details, automate the deployment of software, automate patch management, and provision or upgrade the Operating System. It also provides compliance management. We currently have multiple customers using the solution.
The company I work with, which is based in the UAE with branches in Dubai, Abu Dhabi, Saudi Arabia, and Jordan, provides software for the EMEA market with entities that usually have more than 2,000 employees. At the beginning, some decades ago, we established ourselves by gaining knowledge and experience with ITSM service-desk solutions, starting with SDE Services, then FootPrints, then BMC Remedy, and now BMC Helix. Currently, we are a partner of BMC as well as a platinum partner of Ivanti (though not in the same field as BMC, which is otherwise a competitor in terms of ITSM and client management), both of which are Gartner leaders when it comes to ITSM software. We are also a partner of Genesis, which is call center software, and additionally provide several services in the field of security and a few other areas. When it comes to our customers' use of BMC Client Management, there are multiple areas in which it can be used, such as compliance, inventory, remote control, patch management, and software deployment. As part of my work, I deal with most of these areas, but my main focus is in software compliance. In client management, software compliance enables people such as CEOs and IT managers to see exactly which applications are used in the organization. This is important because these people need to know that there is a license associated with every piece of software that their employees use, and that the licenses are correct. One example of a major use case for BMC Client Management in the area of compliance involved a large construction company in Saudi Arabia that had over 2,000 employees who made heavy use of AutoCAD. The license for AutoCAD is relatively high, especially when you consider that it is subscription-based and one has to pay renewal fees each year. In this company's case, the total amount for the annual subscription fees for their 2,000+ employees was over a million dollars. One day, AutoCAD sent the quotation over to the new CFO, and the CFO requested a report from the IT department detailing which employees were heavy users of the software, and which employees barely used it, if at all. At this point, we jumped in to help support this initiative and deployed BMC Client Management on each endpoint. Through this, we obtained the full software usage details for AutoCAD, including which employees used it and when it was last used on any given endpoint. Looking at the report, the CFO discovered that he could safely remove about 600 licenses which had not been used at all for more than six months, and only renew the licenses for the active users. Thus, he was able to cut over $300,000 from the total payment he was going to make for these licenses.
One of our customers is a financial institution with more than 15,000 endpoints. We use BMC Client Management to manage their regulatory compliance needs. We also manage the endpoints from a security perspective using this solution. Service management has been integrated with this solution as well.
My clients are mainly using BMC Client Management for patching.
The primary use case of the solution is to deploy the software through plan management. It's used for patch management and software deployment.