Try our new research platform with insights from 80,000+ expert users
BMC Helix Client Management Logo

BMC Helix Client Management Reviews

Vendor: BMC
4.3 out of 5
Leave a review

What is BMC Helix Client Management?

BMC Helix Client Management offers comprehensive features for efficient oversight of enterprise technology, enhancing security compliance, and ensuring effective software audits.

Get the Mobile Device Management (MDM) Buyer's Guide and find out what your peers are saying about BMC Helix Client Management, Jamf Pro, NinjaOne and more!
BMC Helix Client Management is the #7 ranked solution in top Endpoint Compliance solutions and #8 ranked solution in top Mobile Device Management (MDM) solutions. PeerSpot users give BMC Helix Client Management an average rating of 8.6 out of 10. BMC Helix Client Management is most commonly compared to Jamf Pro: BMC Helix Client Management vs Jamf Pro. BMC Helix Client Management is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
Buyer's Guide
Mobile Device Management (MDM)
August 2025
Get the category report
Helped 866,324 peers since 2012

Featured BMC Helix Client Management reviews

Read more reviews

BMC Helix Client Management mindshare

Product category:
Mobile Device Management (MDM)
As of September 2025, the mindshare of BMC Helix Client Management in the Mobile Device Management (MDM) category stands at 4.1%, up from 4.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Mobile Device Management (MDM) Market Share Distribution
ProductMarket Share (%)
BMC Client Management4.1%
Jamf Pro22.4%
Jamf School8.3%
Other65.2%
Mobile Device Management (MDM)
 
 
Key learnings from peers

Valuable Features

BMC Helix Client Management is highly valued for patch and software license management, enforced during audits due to potential fines. Remote control supports efficient problem resolution and compliance checks, useful during remote work periods. The SaaS version operates seamlessly. Inventory, software deployment, and compliance features enhance its utility. Patching capabilities are pivotal, offering functionalities like reboot prompts. It accommodates multiple platforms, supporting various operating systems such as iOS, Android, Linux, Unix, and Windows.
  • "BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
  • "The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
  • "The inventory and patch management tools are very valuable."

Room for Improvement

BMC Helix Client Management needs improvements in support for Linux patching and Android mobile devices. Integration and vulnerability assessment scanning should be enhanced. Remote access functionality like RDP is desired. The dependency on agents for discovery is problematic. Applications whitelisting and remote command executions require better management. Endpoint management hierarchy and web-based application transition would be beneficial. Expanding support beyond Microsoft products to include comprehensive mobile management is also needed.
  • "In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
  • "The solution does not offer the functionality of remote access to users."
  • "The solution needs to add whitelisting because many customers request it."

ROI

Users have mentioned that BMC Client Management significantly improved their operational efficiency and reduced downtime. They observed a notable increase in system reliability and noted that the tool streamlined their asset management processes. They highlighted the simplicity in monitoring and maintaining their IT infrastructure, which led to cost savings and better resource allocation. Many users felt that the investment provided tangible returns through enhanced productivity and minimized manual tasks.

Pricing

BMC Helix Client Management users report low license costs, with annual charges per node. They find the solution affordable, with a main server license around $1,000 per year. License options include a suite for comprehensive access or individual components. Pricing is based on endpoint numbers, with some noting a high price yet recognizing its value for performance and features. Additional costs are approximately $200.
  • "BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
  • "BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
  • "To use BMC Client Management they charge annually per node."

Popular Use Cases

BMC Helix Client Management is primarily utilized for patch management and software deployment, helping manage regulatory compliance, security, and inventory. Clients leverage it for service management, compliance management, and software compliance. It aids companies in efficiently managing large-scale software licenses, like AutoCAD, reducing costs by identifying underused licenses. Additionally, it automates infrastructure by providing detailed inventory, deploying software, managing patches, and provisioning operating systems, benefitting various industries with substantial endpoints.

Service and Support

Users generally find BMC Helix Client Management's customer service and support satisfactory, rating it between four to seven out of ten. While some praise its effectiveness, others experience slow responses and incorrect solutions. Firms often rely on their own teams, turning to BMC for patches or updates. Negative feedback likens its performance to larger vendors, suggesting that external and internal teams sometimes solve issues faster than BMC.

Deployment

Initial setup for BMC Helix Client Management is generally straightforward, with some complexity in on-premise implementations. Cloud version setup takes 10 to 15 minutes, while complete deployment may take months. Installation is manageable through AD policies and automation tools. Agent deployment can be time-consuming. Understanding functionalities and modules is crucial. Deployment involves initial master server setup, followed by relays to discover endpoints. After installation, management of endpoints follows. Remote solutions have grown post-pandemic.

Scalability

BMC Helix Client Management scales effectively for various organizations. Users report no issues managing from a few to hundreds of thousands of nodes. It's provided on the cloud, making it appealing to clients. Adding new relays allows easy expansion. Users rate its scalability as high, appreciating its capacity to handle numerous processes and endpoints. The system suits small to enterprise organizations due to its simplicity and effectiveness in scaling.

Stability

Users find BMC Helix Client Management stable, consistently reporting no major issues. With a stability rating of ten out of ten, once admins are familiar with the system, it proves straightforward to use. Minor policy or configuration issues may arise, but stability remains unaffected. Organizations prefer upgrading to the latest stable versions, ensuring no major bugs. Performance is commended, with no breakdowns experienced, demonstrating robust stability across implementations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Mobile Device Management (MDM) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business24
Midsize Enterprise38
Large Enterprise117
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
22%
Financial Services Firm
15%
Government
12%
Retailer
9%
Manufacturing Company
8%
Healthcare Company
6%
Comms Service Provider
4%
Energy/Utilities Company
4%
University
3%
Construction Company
2%
Wholesaler/Distributor
2%
Educational Organization
2%
Legal Firm
2%
Logistics Company
2%
Training & Coaching Company
1%
Transportation Company
1%
Printing Company
1%
Real Estate/Law Firm
1%
Maritime Company
1%
Insurance Company
1%
Outsourcing Company
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Renewables & Environment Company
1%
Media Company
1%

Compare BMC Helix Client Management with alternative products

Go!

Learn more about BMC Helix Client Management

With capabilities like patch management, software license administration, and remote control, BMC Helix Client Management is vital for remote troubleshooting and maintaining compliance during software audits. Users value the ability to manage diverse operating systems, leveraging inventory management, software deployment, and endpoint management. However, there is a need for improved Linux patching support, better integration, and expanded remote access functionality. Offering its vulnerability assessment scanning and enhanced endpoint management would be beneficial. A more robust discovery tool is required for better compliance and insights, suggesting a transition to a web-based platform.

What are the standout features of BMC Helix Client Management?
  • Patch Management: Ensures timely and efficient application of software patches.
  • Software License Administration: Helps manage and optimize software licensing compliance.
  • Remote Control: Facilitates efficient remote troubleshooting for various devices.
  • Inventory Management: Provides detailed hardware and software inventory tracking.
  • Comprehensive Endpoint Management: Supports diverse operating systems for streamlined management.
What benefits and ROI can be expected from BMC Helix Client Management?
  • Enhanced Operational Efficiency: Automates desktop management and streamlines patching processes.
  • Cost Optimization: Identifies and eliminates redundant licenses to reduce costs.
  • Security Compliance: Facilitates management of security measures across devices.
  • Regulatory Compliance: Assists in meeting industry standards and software licensing requirements.

BMC Helix Client Management is instrumental across industries for deploying software, ensuring compliance, and managing security remotely. Organizations use it for software compliance, automating desktop processes, and detailed inventory management, significantly contributing to efficiency and compliance with licensing standards.

BMC Helix Client Management was previously known as BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management.

BMC Helix Client Management customers

Charter Manufacturing

Related questions

  • 130
VMware AirWatch vs SOTI MobiControl: What are the Main Differences?
  • 10
Parallels 2X MDM end of life - need a replacement - possibly also track transportation vehicles
  • 7
When evaluating Mobile Device Management, what aspect do you think is the most important to look for?
  • 16
How to be GDPR compliant on mobile devices and how to avoid private backup?
  • 38
Do we need Jamf MDM?
  • 7
Why is Mobile Device Management (MDM) important for companies?

Product Categories

Product Categories
Mobile Device Management (MDM)
Endpoint Compliance

Popular Comparisons

Popular Comparisons
Jamf Pro vs BMC Helix Client Management Logo
Jamf Pro vs BMC Helix Client Management
NinjaOne vs BMC Helix Client Management Logo
NinjaOne vs BMC Helix Client Management
KACE Systems Management Appliance (SMA) vs BMC Helix Client Management Logo
KACE Systems Management Appliance (SMA) vs BMC Helix Client Management
Ivanti Endpoint Security for Endpoint Manager vs BMC Helix Client Management Logo
Ivanti Endpoint Security for Endpoint Manager vs BMC Helix Client Management
Cisco Meraki Systems Manager (MDM+EMM) vs BMC Helix Client Management Logo
Cisco Meraki Systems Manager (MDM+EMM) vs BMC Helix Client Management
See all alternatives
 
BMC Helix Client Management Reviews Summary
Author infoRatingReview Summary
Senior Account Executive at FDS5.0I work with BMC Client Management for software compliance and remote control, which efficiently reduces costs and improves endpoint management. However, improvements are needed in discovery tool accuracy and mobile device management, which lacks comprehensive Android support.
Presales Manager Product Manager - Latin America Region at tdi4.5I commonly use BMC Client Management for inventory and software deployment. It's stable and supports multiple OS endpoints, but remote command execution and endpoint hierarchy could improve. Extending endpoint capabilities is crucial to meet operational needs effectively.
Sr. IT Technical Consultant at Fusion Business Solutions (UK) Ltd4.0In my company, we use BMC Client Management primarily for its effective patching capabilities, including helpful features like reboot prompts. While I find it efficient, I wish it also included remote access functionality similar to Remote Desktop Protocol (RDP).
Solutions Architect at Kinsfolk Technology Private Limited5.0Our company uses BMC Client Management to automate desktop and laptop management for clients, offering inventory, software deployment, compliance, and patch management features. However, adding application whitelisting and vulnerability assessment would enhance its capabilities, reducing reliance on third-party tools.
Chief Executive Officer at Kinsfolk Technology Private Limited4.0No summary available
Software Consultant at ibl-unisys4.0No summary available
Senior Consultant at a tech services company with 51-200 employees4.5No summary available