BMC Helix Client Management vs NinjaOne comparison

BMC Helix Client Management

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94% willing to recommend

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Executive SummaryUpdated on Sep 1, 2025

BMC Helix Client Management and NinjaOne compete in IT management. While BMC Helix has an edge in pricing and support, NinjaOne's feature-rich platform makes it a compelling choice for value-driven decisions.

Features: BMC Helix Client Management enhances IT efficiency with robust automation, integrated management tools, and advanced asset handling. NinjaOne provides outstanding remote monitoring, flexible integration options, and comprehensive device management. Both products focus on distinct technological capabilities, with NinjaOne noted for its broad technological scope.

Room for Improvement: BMC Helix Client Management could enhance user-friendliness in deployment to simplify processes. Expanding integration capabilities and improving support documentation may also benefit users. NinjaOne could improve initial setup complexity, refine certain remote connection features, and enhance out-of-the-box configurations for seamless user experiences.

Ease of Deployment and Customer Service: NinjaOne's cloud-based model simplifies deployment, speeding up time-to-value and providing effective client support. BMC Helix Client Management offers a thorough setup that requires detailed attention, making NinjaOne a preferred choice for quicker adoption and customer satisfaction.

Pricing and ROI: BMC Helix Client Management presents lower initial setup costs and stable long-term expenses, promising strong ROI. NinjaOne requires a higher upfront investment, yet its competitive pricing and extensive functionalities provide justification for long-term benefits. The varied pricing structures reflect NinjaOne's valuable features against BMC Helix's cost-effectiveness.

To learn more, read our detailed BMC Helix Client Management vs. NinjaOne Report (Updated: July 2025).

BMC Helix Client Management vs. NinjaOne

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Client Management

Ranking in Mobile Device Management (MDM)

8th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Endpoint Compliance (7th)

NinjaOne

Ranking in Mobile Device Management (MDM)

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), IT Service Management (ITSM) (9th), Remote Access (20th), Vulnerability Management (25th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (8th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of September 2025, in the Mobile Device Management (MDM) category, the mindshare of BMC Helix Client Management is 4.1%, up from 4.0% compared to the previous year. The mindshare of NinjaOne is 8.2%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile Device Management (MDM) Market Share Distribution
Product	Market Share (%)
NinjaOne	8.2%
BMC Client Management	4.1%
Other	87.7%

Mobile Device Management (MDM)

Featured Reviews

Cristian Testa

Presales Manager Product Manager - Latin America Region at tdi

A stable solution that allows you to manage IT clients from receipt to retirement

The initial setup is straightforward and easy to use, but you need to understand the different functionalities and modules. The console version and the Hub application are different, and you need some knowledge to make the process easier. Deployment typically takes about two months. You start with the initial setup and then continue with operations. The deployment process is straightforward. The master installation takes about thirty minutes. After that, you deploy different relays to discover the endpoints and create the credentials and sources to install the agents. Once the agent is installed on an endpoint, you can manage it as needed. The first step is always the installation. BMC Client Management can be deployed both on cloud and on-premises. After the COVID-19 pandemic, there was an increased need for remote solutions, so we have customers using both models. In BMC Client Management, I'd rate the initial setup as an eight out of ten.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."

"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."

"The support from BMC Client Management is very good."

"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."

"The most valuable features of the solution are patch management and software license management."

"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."

"The inventory and patch management tools are very valuable."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The installation is easy, it only took two minutes."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The most valuable feature we have found currently is probably patch management."

"Good at managing updates and for remote support."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

More NinjaOne pros

Cons

"The solution does not offer the functionality of remote access to users."

"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."

"The solution needs to add whitelisting because many customers request it."

"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."

"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."

"BMC Client Management could improve in the area of integration."

"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The ticketing system in NinjaOne is not the best."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"NinjaOne's dashboard could be easier to use."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

More NinjaOne cons

Pricing and Cost Advice

"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."

"The solution is low cost."

"To use BMC Client Management they charge annually per node."

"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."

"The pricing is reasonable and cheaper than ConnectWise."

"We currently pay $1.20 per device on a monthly basis."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

More NinjaOne pricing and cost advice

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Use our free recommendation engine to learn which Mobile Device Management (MDM) solutions are best for your needs.

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866,324 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

22%

Financial Services Firm

15%

Government

12%

Retailer

Computer Software Company

14%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	1

Questions from the Community

What do you like most about BMC Client Management?

The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.

What is your experience regarding pricing and costs for BMC Client Management?

BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...

What needs improvement with BMC Client Management?

In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

Mobile Device Management (MDM)

August 2025

Download BMC Helix Client Management product report

Download NinjaOne product report

August 2025

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management

No data available

Overview

BMC Helix Client Management offers comprehensive features for efficient oversight of enterprise technology, enhancing security compliance, and ensuring effective software audits.

With capabilities like patch management, software license administration, and remote control, BMC Helix Client Management is vital for remote troubleshooting and maintaining compliance during software audits. Users value the ability to manage diverse operating systems, leveraging inventory management, software deployment, and endpoint management. However, there is a need for improved Linux patching support, better integration, and expanded remote access functionality. Offering its vulnerability assessment scanning and enhanced endpoint management would be beneficial. A more robust discovery tool is required for better compliance and insights, suggesting a transition to a web-based platform.

What are the standout features of BMC Helix Client Management?

Patch Management: Ensures timely and efficient application of software patches.
Software License Administration: Helps manage and optimize software licensing compliance.
Remote Control: Facilitates efficient remote troubleshooting for various devices.
Inventory Management: Provides detailed hardware and software inventory tracking.
Comprehensive Endpoint Management: Supports diverse operating systems for streamlined management.

What benefits and ROI can be expected from BMC Helix Client Management?

Enhanced Operational Efficiency: Automates desktop management and streamlines patching processes.
Cost Optimization: Identifies and eliminates redundant licenses to reduce costs.
Security Compliance: Facilitates management of security measures across devices.
Regulatory Compliance: Assists in meeting industry standards and software licensing requirements.

BMC Helix Client Management is instrumental across industries for deploying software, ensuring compliance, and managing security remotely. Organizations use it for software compliance, automating desktop processes, and detailed inventory management, significantly contributing to efficiency and compliance with licensing standards.

BMC

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

Charter Manufacturing

Status Pros, Mitchell and Company